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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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This is the third time I've had an issue with an order where I've needed to contact customer service to fix it. It's starting to discourage me from wanting to order anything from the company.
I love everything I've bought from Adore Me. Whether it's simple daily bra/undies sets to super sexy lingerie, everything has fit great and looked amazing. I love the range of sizes and styles.
Mostly love the bras but not a fan of the panties. Sexy and fun overall
I was charged for something that never came. And I never got a refund on the new box like I should have.
Hi Catherine,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Still waiting on a refund, almost two weeks later. Everything else was easy, and convenient. Great selections.
Hi Kristie,
Thanks for taking the time to review us.
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
Rest assured that I'll forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Meanwhile, I'd like you to know that your concern about your refund has also been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I'm really enjoying receiving a box monthly and overall the quality has been good. I think my only complaint is the bras are hit and miss sometimes.
I often feel like the bra is too big or too small, as if the sizing is consistent. Other than that I'm enjoying my elite box and will continue to subscribe.
Cute picks so far, excited to see what next month brings!
As a bustier girl, it can be difficult to find that magic combination of supportive and cute. Not so with Adore Me…I simply adore each and every piece I've gotten so far. And the one that I had to return? The process was seamless and so easy. Cannot recommend this enough!
Very comfortable and sexy
Easy ordering, I wish they came in pretty little boxes or draw sting satin bags. Free
Great choices and the quality is very nice. They send items that I wouldn't choose for myself and I like that.
I placed my order on 12/15/21 and paid extra for 2-day shipping so it would arrive in time as a Christmas gift. My item was not delivered on time, so I had to email customer service to get the extra money I paid refunded.
When the item finally arrived, the sizing was way off and it didn't fit. No worries, it happens, so I opened an exchange for another set. I was given an exchange voucher - I returned the old set and got a confirmation email it was received, I ordered & received a new set (that fit properly), everyone was square.
Now I get an email 2 months later that they never received my returned set so they're charging me for it? Customer service won't help me, so now I'm being forced to file a chargeback with my bank account because I am NOT paying double for 1 set. And while the second set I received fit and looks nice, it was absolutely NOT worth all this hassle and headache.
Hi Jax,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you've been assisted with the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I got one pair. After talking to more than a couple customer service representatives they gave me a one time 25.00 credit.
The sale was over but I got three pair.
I'm satisfied
Very uncomfortable-feeling fabric-even after a few washes. Fit was terrible. My shirts looked awful from the design of the bras. The wide strap was very comfortable but the length adjuster wouldn't stay in place so the straps keep falling down. Definitely not for me.
Hi Carolyn,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
I received an incomplete set. When I called customer service, I was told to return the item that I have for the second time, so that they could replace it with the complete set. When I ask why can't they just send me the item that I was missing, I was told that that is not an option. The unnecessary back-and-forth shipping cost and time makes no sense to me so I without a complete set.
Hi Denise,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that your concern has already been forwarded to the relevant department.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
There was no packing slip included in my bra and panty set. Bra is too big and I have no way to send it back.
Everything fits as expected- I used the size chart. And it's all good quality material and well made. Very Sexy! Highly recommend!
A couple of my boxes I have returned to AdoreMe were claimed to have a damaged item. I know that was not the case. When it came to dealing with customer service I was not really even given the option to talk about my issue.
Hi Emily,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to reach out to us by chat, phone, or email should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Talia,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]