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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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This company will take your money and give you fake tracking numbers and you will never get your order
I ordered 4 sets and received a single pair of undies. They weren't even my size. When I explained the issue to customer service they wouldn't work with me and wanted to charge me for the return. I don't recommend period.
Hi Taylor,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I already submitted a thorough review of my experience. In that detailed review, I concluded it with mentioning that it would be neglected. Asking for yet another review is proof that your customers are run through a process with no attempt to address actual concerns.
Hi Andrew,
Thank you for taking the time to review us.
So sorry to hear that the experience you had with the shipping process was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
The sets they have are cute but not sure they're worth the higher end pricing. They're not super comfortable or extreme high quality... Then again, the "other" high end go to site/ catalog has been suffering in quality lately too. Maybe that's just the way it is now.
Hi Jenna,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
My husband loved this on me and I loved it too if your thinking about getting it get it! Won't regret!
I ordered two lingerie sets well before Valentine's Day to make sure they arrived on time. I opened the package to see I was shipped something I didn't order, wrong size, wrong item, all of it. I started the process of getting it fixed just to learn what I originally ordered was now sold out.
I picked out new items, again still in time for Valentine's day, just to get an email saying they again made a mistake. This time they did not take into account what they had in stock and oversold my now second choice. So AGAIN I didn't get what I ordered. I was offered and exchange code and a "we're sorry" $5 but at this point I was tired of the continued excitement just to be let down again.
I reached out to the customer service team and asked for anything to be done. I got a polite "sorry" but no offering for a refund or a better discount code.
So like the title of this review states the products seem nice but, as a company they are disorganized and only mildly apologetic about their ineptitudes.
Hi Rebecca,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Terrible shipping service. Ordered on 2/7 and delivery stated 3-7 days. I needed the order before my honeymoon on 2/20. Should be plenty of time right? Wrong. Order will not be here until 2/21 at the earliest. Spend your money with a company that values their customers and is willing to get orders out on time.
Hi Mike,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I was excited to purchase for Valentine but the website advertised BOGO but that is not what happened. I called Customer Service and they told me I had to order on the app but I am clearly looking at the site and they are advertising BOGO. Then I am told there are only certain purchases that is allowed with BOGO. I was on an item that again said BOGO. But I figured that I was being cheated on my order. The bra was a little big but I refused to send back because it may have gotten lost or misplaced. So I don't feel like this is a company I can trust and they may take my money. I thought I had found the best lingerie company and I would be purchasing all my undies from Adore Me but had to many problems. I would not suggest to my friends to order from this company. All the personnel I spoke with never looked at the website I was looking at. Just kept saying I had to order from the app.to get the deal. Thank you and God bless
Doryce Smith
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to look into this further and evaluate future changes where necessary.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
Bought two things and a day later they did a bogo sale
One fits very nicely and the other is pretty terrible to be honest so idk
Hi,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
I never received my package and I paid extra to get it early
Hi Kendra,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I have received one bra and one bathing suit with deodorant stains which I commented on upon returning, so I sincerely doubt they are performing a thorough inspection before sending items out.
In addition, I have been charged TWICE now for a "dirty/damaged" item with no evidence or even explanation of how the item was damaged, in spite of multiple emails to them. They explained that the nature of their merchandise required a high standard of cleanliness. The last one was after I had canceled my subscription and I never even tried this item on - I would hate to think they would charge $20 out of spite for one measly subscription but... putting that out there.
Hi Leah,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Super feminine, fits well, often very sexy. I love them. My significant other can't get enough. These are amazing!
Didn't even know I signed up for vip and they were going to charge my card. I'll never buy from them again
Hi Trista,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the membership.
Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I've seen SO many ads on social media for this company, so I thought I'd give it a chance. Here's my pros and cons.
Pros: My order was shipped really quickly. I ended up having to exchange a couple of sets, and the fact that you immediately get a code to replace them before you even ship back the others was really convenient.
Cons: I'm a 34G, and there are so few options out there for that size. They advertise that they offer larger sizes, but when you go to shop you start with over 400 options and then you filter by size and I was left with 7 options. Really disappointing. The quality of the bra is not that great either. The saying is true... you get what you pay for. I ended up keeping the 2 sets that I bought just because they were so inexpensive, but I cancelled my "membership" after that.
Hi Jenn,
Thank you for your review.
So sorry to hear you aren't seeing many options for your size. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
With that, I'm glad to inform you that your feedback was already sent to our Design Team to be reviewed and taken into consideration, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
Rest assured that we'll take note of your insight. Hoping to provide even more variety moving forward!
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
They said my item would be delivered 2/2/22 today is 2/15/22 the item still has not shipped. They will not respond with information just generic emails that the item has shipped and how it is the shipping companies fault. Which is not true. They only created a shipping label the items have never been given to a shipping Company. It's been 3 weeks from day I ordered and the item still hasn't shipped. Horrible company. Can't even get a refund from them or a replacement.
Hi Marie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that your concern has already been forwarded to the relevant department through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I was very pleased with the quality, fit, and look of my purchase. It accentuated my assets and feels great on.
UPS lost my order I reached out to Adore Me and informed them of what was going on. They responded quickly and made the process easy and stress free. In the end my items were never recovered and Adore Me granted me 2 vouchers and a $10 credit on my account. Best customer service I've had when dealing with a lost item.
I sent this a gift and receiver truly loved this gift!
Most of the outfits fit as described. There were a couple of the outfits that were very snug as an XL but the others fit at a large. One outfit was delivered with a hole in the back of the dress. It looked torn. I ordered a different one.
Love the bra & panty set, great design & fit, sexy pj's and lingerie are my "thing"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Russell,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted with the order.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]