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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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My experience has been great. I shop online from my phone. Everything gets here in a decent amount of time, fits great and is comfortable to wear.
My wife recently purchased items from Adore Me. I am VERY satisfied with her purchases. The items are very flattering and sexy
Still haven't received my refund for my return. No communication
The website for Adore Me delivered what I ordered quickly and promptly. Good quality and customer service!
Many of the items were poorly sewn together with missing trim, uneven seams, mis sized from one style to the other and half the items were unwearable due to these defects.
Hi Clara,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
The material of the products are soft and comfortable but the items just don't provide adequate support. I'm a small person, but have larger dense breasts- I'm 5'5 125lbs and am a 32E. The bras were uncomfortable, didn't offer support and I had to take one off after just an hour - it didn't stay in place, was just not what I personally need. For something fun and sexy I think the items fit the bill- but for all day wear- it's a big no for me
Hi Jacqueline,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! Feel free to ping us back should you need anything. We're here to assist.
Best,
Adore Me
[email protected]
The bra panty set I purchased arrived in the mail in a timely manner, but did not look like the photo online so I returned it without wearing it or removing any tags. It's been two weeks and I have yet to see any money returned to my bank account. However, I did receive an email asking me to review the product and my experience, which is why I'm writing this review. Not happy.
Hi Paula,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Meanwhile, I would like you to know that your concern about the return has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Realmente me encanta la calidad de las prendas y la diversidad qué hay para escoger
Placed an order and it took 6 weeks to come. When it finally arrived then it had over $50 in customs. Which at this point I was upset. I am a VIP member and not about to pay duty like this for every single order! I could shop at Victoria's Secret prices at this point. So I called and asked to return. They told me I'd lose part of my refund if I did return for restocking fees. The guy on the phone was rude and not helpful. He said when they received my order they'd process my return right away. I returned and 5 weeks later, no refund! I called again and the girl said there was not any orders that she could find. I gave her my order number and she just hung up on me. Still fighting to get this refund …. What a nightmare. Don't order if you live in Canada.
The pieces i ordered were gorgeous (my hubs loved them too), but the material is a little on the THIN side, and given the situation that the pieces are ordered for (LOL) it might get ripped on the first use, i just had to be very careful when putting it on and taking it off, felt like it was gonna rip with any little tug
Great customer service! The quality of the items are awesome!
I've been so exited to find some of the most comfortable lingerie, sleepwear, swimwear, and bra panty sets I've even worn.
Box arrived late. Email did not arrive for seven days. Nothing in the box was from my wish list or similar to items on my list.
Hi Pamela,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I was lead to believe that the returns were free. Hence why I ordered four things. I have a very difficult time finding bras that fit. I come to find out that I will be hit with a $25 return fee. I will NOT refer you and I will share my experience with others as well. Will NOT order anything from here again. Just a ripoff!
Hi Irene,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Didn't fit too much hassle to return. System wasn't working when I wanted to return. Didn't feel like quality was great.
Hi Ilga,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I ordered 3 items and got a totally different order. The wrong size and wrong style. The 3rd item I just got after a month in a half. That was the only item that fit me. I sent the other 2 items back but did not get any replacements or refund. I am very disappointed and dissatisfied with this company. It is hard to find someone to talk to and it is a struggle to get any answers from this company.
Hi Carlene,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Meh, you need thinner models and better fits also I thought I was getting 5 pairs when I only received 1
Hi Thomas,
Thanks for taking the time to review us.
So sorry to hear that the product you received wasn't a perfect fit. Allow me to assist@
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Meanwhile, I would like you to know that your concern about the quantity has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Ping us back if there is anything further we may do to help. We're here to support you.
Best,
Adore Me
[email protected]
Recently I return a few items that were too small for my girlfriend. Once returned I was able to choose something else with the credit. A month later after the returns were processed. I was charged for the items which one were paid for in advance. And two that were returned. And third funds were taken from my card without notifying me.
Hi Bryant,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the return.
About the second charge, I looked into your account and noticed that with your first order you signed up for our VIP Membership. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I have been very disappointed in this company. They have charged me multiple times for "damages" they claimed when I did not even try on the pieces they claimed were damaged. They've also said that pieces were missing from my return packages and later telling me they were wrong, while still charging me. Terrible customer service - would not recommend unless you want to be charged for ridiculous claims.
Hi Samantha,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]