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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Iv'e been a customer for many years, forgot to add promo code to my order for the satin blindfold. I contacted customer service right away. She was of no help what so ever. I think the blindfold could have been sent. According to my information from shipping the order had not been sent out at that point. Customer service did not help in my opinion.
Why does it take a week and a half to two weeks to deliver something that could take two hours to drive. All of my orders went from NY, West to CA, back East to CT. How does that make any sense?
Hi Justin,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! If you have any other queries, let me know and I'd be glad to assist.
Best,
Adore Me
[email protected]
I washed my items once after getting them and one of my wires came out of one of my bras. I was so upset! I tried to exchange the set but was told I would be charged a fee because it had been washed. This was the worst experience and honestly I will not order anything else from them. I will stick with another company that I've had bras from for years without this problem. Not to mention the other two bras looked like they wanted to do the same thing. The ends were fraying.
Hi Amanda,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Many of the pieces were of very flimsy quality and absolutely not worth the price. It was not apparent to me when ordering that EACH item required a stocking fee to return. I never would have purchased multiple sizes/styles to try knowing that. It is hard to tell how these pieces will fit and I wanted a few options to see what worked best. Very disappointed, would not order again.
Hi Mary,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Meanwhile, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to further assist you by email in relation to this matter.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
I ordered some of my items for Valentines and the order was delayed. I did not received on time for the valentines holiday so it was pointless. The bra and panty set fit nice.
Hi Lakisha,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I have ordered from there twice both times I got the complete wrong item and wrong size. I tried again so we will see how it goes. Nice products but it doesn't do me any good if I can't wear it. I'm an small/x small. I received an xl both times. Just fell right off me! Lol
Hi Jessica,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I kept a few items from the box, they were all nice and appeared to be well-made. I was a little disappointed that each item was black, except for the one dark green one. I don't think I selected for everything to be black, it was a valentine's present after all, but possibly that was user error. I enjoyed feeling pampered - thank you!
Package arrived balled up in the soft packaging. Tried on the merchandise and need to return it because balling it up damaged the fit. Not a good first impression since I expected a cute box but ok Adore Me
Hi Tiffany,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I love the concept of Adore Me. The apparel is great quality, and the styles are lovely. The biggest downside is the lack of matching underwear options. Some sets only give you one pair of underwear per bra, which is odd. Women don't wash their bra every time they wear it like underwear. Normally when a woman buys a bra, she buys three or four matching pairs of underwear to complete the set. This is the biggest advantage that VS has over Adore Me.
Still Havent revived my item. No contact option by email. Item says deliver but I didn't receive it.
Hi Amanda,
Thank you for taking the time to review us.
So sorry to hear that you missed receiving your package. I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I ordered an item for Valentine's Day. It arrived 3 days later.
Hi Sandra,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I saw your commercials on TV and wanted my wife to feel special with a nice undergarment set for Valentine's day in a beautiful box. It arrived in a cheap vacuum sealed pouch in a plastic mail bag. The look on my wife's face was sadness. Thanks for nothing! I'll never shop with your company again.
Hi Richard,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
For reference, we usually ship regular purchases in poly mailer bags, while those part of Elite Memberships receive their monthly curated gift box subscription in boxes: https://www.adoreme.com/try-adoreme-elite/gift-box
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to use it to evaluate future changes to accommodate our customers' needs and wants.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I ordered the product as a gift, the product came late, after the shipping date and after it was needed. All I got was some poor excuse about slowed shipping at the warehouse or whatever. I told them that's not good enough and I want some of my money back a web coupon, discount or something and never got an answer. I won't be ordering anything else from them.
Hi Jewell,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I received the totally wrong item, still have to pay for shipping to return it
Hi Hannah,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you've reached our customer care hotline and were already assisted regarding the order.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Easy ordering and fast shipment was a good experience
Over 2 weeks to receive my order, customer service did not even care enough to respond. I would never order from them again.
Hi Ben,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I ordered a few sets and panties as part of my first order. One set didn't fit so I replaced it with something completely different and it fits amazing. I also love the color choices available. I'm beefing up this side of my wardrobe and think I've found the perfect fit. The exchange was simple and fast. Looking forward to more!
I don't shop online too much because I tend to vary between sizes. I underestimated my measurements when I ordered at first. I got the product and it didn't fit but processing an exchange was as easy as getting on the website and clicking a button. I didn't have to wait until they received the product that didn't fit to get the credit to order the correct size right away. All I had to do was print the label and drop it off at the post office and the correct size came quickly. I got a quality product!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pamela,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]