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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I was appreciative that what I ordered, I received! On time and of good quality! Thanks
Cheap products and they sucker you in with a one time cheap deal then charge your credit card behind your back! I want a refund but there's not a refund button like they claim. This is nothing but a scam! Stay away!
Great I have no problem with anything everything g fit perfect
Items ordered were fine. They were all too big so I needed to return them. That's where the issue lies. They tell you free returns and that's correct. What they fail the tell you is that they charge $5.95 per item restocking fee. I buy a lot online from different places and I have never been charged a restocking fee. For that reason I will not ever buy from them again.
Hi Cindy,
Thank you for taking the time to rate us.
This information helps us to hear about our services directly from the source that matters the most: *our customers like you.*
**We know online shopping is tricky, which is why we offer free exchanges or easy returns**.
You can find more deets here: https://www.adoreme.com/free-shipping
Upon processing your return, it is stated that all sets returned for a refund are subject to a *$5.95 restocking fee per set.* This means your refund will be the total paid per set minus $5.95 per set refunded to you.
Note that you may always avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Rest assured that I'll forward feedback to our team in order to provide an even more seamless process moving forward. Thank you for your patience and understanding regarding this matter.
Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
I'm glad I've canceled my membership. After multiple orders and attempts at exchanging (I used their size calculator and never could find the right fits). I used their labels to send items back and apparently they never got them. So I have no items and they charged me full price for items lost in the mail. Mad and never ordering again. Also hard to get any customer service on the phone. I do not recommend their products or company.
Hi Kate,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
I would like you to also know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I love the unique styles offered and the sizes have always fit so far. One suggestion would be to offer one size larger…most things only go to 38C or XL and I think they need to offer up to 40 C and XXL, but otherwise I've loved the products and service from this site
I signed up for two months worth of boxes and did enjoy some of the pieces. However, the pieces I sent back were considered dirty/damaged and they charged me $140 in total for the stuff I sent back. One box, after I discontinued their services, they claimed every single piece was damaged/dirty even though I did not even try on some of the items. In some instances, they charged me MORE than the cost of the item because they claimed it was "dirty/damaged". I know for a fact that it was not. They have multiple suits against them by the FTC and I plan to report them as well. Stay away from this unethical business and their deceitful strategies. Also, they didnt give an order number on the box they tried to charge damage fees to all of the items.
Hi Paige,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I look forward to each box filled with lots of beautiful stuff, different styles, colors, great fit, great price.
I like the idea of this site but the fabric of the bras is very cheap and flimsy. No real support. This is just costume lingerie. Panties are ok. I would order if the quality improved.
Hi Katie,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
I kept two shirts because they were just that, shirts. Not one piece of the lingerie for me correctly.
Hi Barb,
Thanks for taking the time to review us.
So sorry to hear that you're having trouble finding the perfect fit.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Ping us back if there is anything further we may do to help. We're here to support you.
Best,
Adore Me
[email protected]
I love the stuff from there but it takes so long for me to receive it. It's been twice that I actually forget I even ordered something that's how long it takes
Hi Claudia,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Excellent quality, great fit, unique pieces. Hubby loves it all.
Took too long to receive, no updates on tracking my package or arrival, cheap made clothing, will never purchase from here again
Hi Terrence,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Absolutely beautiful pieces, fit well and great selection! Love it will be purchasing more very soon!
Beware the cleaning fee! When you get the box they tell you to try on the clothes to make sure they fit and look good on your body. I returned two items from my first box and got charged a $40 cleaning fee because the items were "dirty/damaged". Apparently if you get a little deodorant or even a strand of hair from your head on the clothes, you get charged $20 for cleaning. I did email customer service and they refunded the fee but I have another box being returned right now and hope they don't charge me again.
Hi Mariah,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
The selection was all black. Except a weird shirt and beige bra with no matching underwear. It felt like leftovers
The product is great quality the packaging and shipping department are poor quality. Wrong sizing or product. Shipping delays are frustrating.
Hi Ken,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
You may also contact us via email, chat, or phone for any issue so we may assist you with the most suitable solution.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
The material on one of the sets was rough and scratchy. Felt like my skin was being ripped and torn when trying it on. Then the material of the cups was so thin I knew it wouldn't last long. Also I ordered the same size for all 4 styles but some were perfect and others too small. Then I learned they charge a restocking fee for returns unless you make an exchange. Here's another catch… If you return an item for $44.95 but reorder an item for $39.95 you lose the $5 difference And when you return more than one item you get different return credit vouchers that can not be combined to place a reorder. So I opted for a refund which is taking forever. First and last order with this company.
Hi Hellena,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Meanwhile, I would like you to know that your concern about the refund has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Most items that were featured or new were out of stock, leaving choices minimal. Shipment came way later than expected. Was suppose to have items by beginning of February (to have new sets by Valentine's Day) and shipments kept getting delayed for a total of 3 times and received items end of February. Could not even enjoy them for planned vacation.
Hi Mary,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassandra,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Meanwhile, it seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
To help out, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Feel free to let us know if you need help with anything else! We're here to support you.
XO,
Adore Me
[email protected]