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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I could not be more pleased with service that I have had with Adore. I can't wait each month for my new arrivals and the return process is so simple. Love everything.
I do like how the whole experience works, I would like to see more padded bras that are decorative!
Also I would like a lot more options for comfortable lounge clothes, that can be wore in front of kids ( around the house)!
Beautiful construction but the cups were a little big
I placed an order and expedited it, to fastest shipping, as it was a gift for a special occasion, but it was delivered 3 days after, missing the occasion. When I opened the package it was a completely different item. I contacted and Rey up a return and shipped it back immediately. It has been 3 weeks now and I still have not received a refund… not very happy with this company. Not sure I will ever buy again..
I have had numerous issues with boxes not arriving, the wrong items being sent and then charging me for the missing box and wrong items. I enjoy the products that do arrive but still not sure it is worth the hassle.
Hi Jessie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
It seems that every month, Adore Me finds a reason to charge me extra for something. First, they charge the styling fee, which of course is fine, I signed on for that, but it never fails that if I send everything back, I get hit with a fee claiming something did not meet their "cleanliness" standards. Now, just to be clear, I ALWAYS take a shower, do not use any lotions or antiperspirants on my skin, so there can be no residue from that, and ALWAYS try on the pants, panties, or other things wearing my own, clean, fresh underwear. Now I have an unexplained $ 39.95 charge to find out about, but after holding for 30 minutes, I decided I will try later. I love the items, even though I really am too old and sure not built for this stuff, it is a morale booster and makes me feel younger. My advice is to just watch every single charge and check every single little detail before you send anything back. If there is so much as a stray cat hair, get it off!
Hi Sharon,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I've placed two orders with this company so far and both were severely delayed. I bought with enough time for it to arrive by Valentine's Day and it did not. My second order should've arrived by my birthday and it did not. I'm very disappointed because of the delays. Also I was given a $10 off coupon but when I tried to apply it with another coupon that I had it did not work. I feel like if I'm going to get a coupon for convenience then I should be able to use it however I please. I would never recommend this company to anyone because the delays are just too long and the coupon just seem like a switch and bait to buy more product. Instead of compensate for the inconvenience. I've ordered from multiple companies within the same time frame and had no delays so I know it has nothing to do with the mail system it's the company itself.
Hi Britanny,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
You keep sending the same exact items. Try some variety.
Hi Danielle,
Thanks for taking the time to review us.
So sorry to hear we didn't meet your expectations with your latest selection. This information helps us to hear about our products directly from the source that matters the most: our customers like you.
To help out, I'm glad to inform you that your feedback was already sent to our Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
Moreover, a great way to ensure you'll receive products you'll like is to make sure you update your Elite Style profile from time to time. You can do this right in the My Style tab found in your account's Elite Dashboard. Using these editing options, you'll ensure your Elite box selections are tailored to your preferences as much as possible.
If you need anything else in the meantime, please don't think twice to let us know. Our customer service is available to answer any questions you may have.
Best,
Adore Me
[email protected]
I did the measurements with the video but my bra is still not accurate. It's kind of tight around my chest and my boob hangs out a little on the side of the bra. It's not horrible so I didn't want to have to send it back again and wait for ever to get a new one mostly because i was moving and I didn't have the time. I'll just try and readjust my size next time. I think the bras are very cute and the panties too. Also the panties fit great and I like the way they feel
Hi Kassaundra,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Then, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
It took a long time to get my order and i tried them on they didnt fit i sent them back right away and still waiting after 2 weeks for my return also its very hard to unsubscribe they will charge you 34.99 a month till you go through all the hoops.
Hi Kathryn,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Moreover, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
HORRIBLE!
Crappy product
Ordered small sizes …. Wrong! Wrong! Wrong!
Hi Lisa,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
Adore Me may have quality products but their customer service and return policy is far from quality! I placed an order on 1/25/2022 which was "lost in transit", arrived 3 weeks later, and was completely wrong. I was sent 2 items, not 3, and was told by phone that I would need to send those back, pay a restock fee and they would credit my account. I refused to pay a restock fee for their mistake. After waiting for them to send the return ticket, printing and driving to drop off their mistake, I was told I would receive an email and tracking number. Adore Me did not send me that info and after a week I reached out. I was given a UPS tracking number and watched it be accepted at Adore Me on 3/4/2022. Did I then receive a refund? NO Did I receive a confirmation email? NO Did Adore Me respond to my costumer service inquiry? NO
Here I sit with a $75 dollar charge, no product, no refund, and no response! Completely unacceptable for an order placed 7 weeks ago.
Hi Clarissa,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
I stuck with them up until my 6th free set. They all of a sudden don't have my size and won't tell me how to get it back. They don't listen to the problem. And just reply to the first sentence written to Cust service
Hi Manda,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I joined the "elite" thinking i will have more options, i received a box with items that had nothing to do with my taste. A dress that looked like a sack of potatoes and some cheap looking workout clothes. I've sent everything back and now I'm charged $100 because according to them i kept the items?
Email support is awful and no one answered the phone. I waited for over an hour and no one answered. What a scam!
Hi Paula,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I didn't agree with how I spent so much for what I bought and was just given a 5 dollar credit for something I paid 39.95 for how does anyone figure that's fair?!
Hi Jane,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I love it can't wait to get more of there stuff everything fits really good
Order date was pushed back a week by the company and then it took another week or so for them to actually ship. Blamed the delay in subscription purchasing in technical issues but prompted me to just buy directly without issue.
Hi Marcia,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I ended up ordering on my own some nice comfy nighties. The bras look nice but are not stellar quality. But since they are sets I can deal with the price for most. I am spoiled with VS bras. However have sent them all back as they also look cool but are not functional foe everyday. I had to Also upsize considerably from the suggested sizing guide.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ed,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
About the return, I took a look at your account to better understand the issue and I could notice that you were already assisted with the timeframe through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]