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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
While adore me has a wide range of products the quality is what you'd expect for the price. That's fine. However, my 3-7 day shipping turned into 3+ weeks. I emailed customer service asking for an update and never received an answer. I also had to return a purchase that didn't fit properly and was still charged for it after they received it. Mind you, I had tried the top on for 30 seconds and didn't even open the bottoms. There wasn't even a reason why my refund was denied. The products aren't worth that type of treatment.
Their system are sucks!
I want to try elite box, but there was no any explanation that they are getting fee from all over the things and no refund of stylist fee.
Anyway I accept that for first time and I canceled my subscription after I received my first February bag.
I opposed to that. BUT THAY DID NOT ACCEPT. THEY ARE KIND OF ROBBER. They charged me again 20 USD for MARCH BAG STYLIST FEE WHICH I CANCELED ON FEBRUARY 16!. They said me they canceled but they have to one more time. Their systems are sucks!
Also I sent everything except 1 set. But they charged me another bra under the name `missing item`
Hi Irem,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
It's beautiful and fits perfectly with comfort I'll definitely purchase again
Returned my items 2 weeks ago, still no refund on my card. Plus they pocket $6 for return fee.
Hi Tamaitai,
Thank you for taking the time to review us.
So sorry to hear that we did not meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
About your return, I took a look at your account to better understand the issue and I could notice that you've already reached our customer care hotline.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
My order was to be delivered by Feb. 14 and did not arrive until Feb. 28. It was placed on Feb 6. One item ordered was unavailable so another item was chosen. That item was also late in arriving.
I ordered the wrong bra size, and the return/exchange policy was FANTASTIC. My wife loves the product and the surprise.
Very fine material, well fitting for my beautiful curvy wife. I'm very satisfied and so is she
Over the two years if ordering, the order have gotten slower, the quality has declined tremendously, and my last order was missing items.
Hi Sandy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Super easy to order, items fit great, will order again!
Adore Me stole my money and continually gaslit me that they'd sent a refund through an E-certificate.
I was a happy customer for several years, but back in 2018/2019 I was losing weight and decided to save up my monthly subscription charge so I could reward myself when I reached my goal. I had over $200 in my Adore Me account when I went in one day and saw a $0 balance. When I initially called about it they said that they had changed billing systems and had sent me an E-certificate refund.
I've attached images of the emails they sent me in my nine-month attempt to get a refund. I'm now trying to file a complaint with the BBB, but that hasn't been hassle-free either.
Hi Kelly,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and investigate this further.
If there is anything else you need help with, please let us know. We're here to assist.
Best,
Adore Me
[email protected]
I received an incorrectly sized item and wanted a replacement for the correct size. The customer service representative that reached out to me was relatively quick and issued a credit to repurchase the corrected size. I saw online that the credit would only partially pay for the replacement. After pointing this out, the representative issued another credit to cover the total amount.
I can't believe how the bras fit me like a glove! Wow! Beautiful!
I was very excited for my order I place at the beginning of February only to wait almost 20 days to get the completely wrong items. While the exchange was easy, they were out of the color of the items I had originally ordered. I was looking forward to order more after my first purchase. But I think I'll take my business elsewhere.
Hi Sarah,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Shipping delays started the issues. Then the package went from UPS to USPS and was lost. Called customer service twice and emailed back and forth and they were no help at all. They just talk in circles instead of trying to find a solution. Ordered items were ok but I would not use them again because of the customer support
Hi Josh,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
It was great n on time. I will be ordering again soon
Everything fits, and is suited for what I need! Great service!
Received incorrect item in box called same day to tell them said to return it and I would be sent correct item. Sent item in never received correct item and was now charged $49.95. I have been calling, been on hold over a total of 16.8 hours and sent an email to still no reply. I will be cancelling my elite box.
Hi Tracy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Moreover, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I have ordered…. Well attempted ordering several times. I have canceled two orders because they were both delay over three weeks each time with no expected delivery date. I ordered again with a minor delay but got my order eventually. The products are great if they could just get the order processed in a timely manner I would be a continuous customer but logistics issues makes it a struggle for me. Customer service is always prompt with emails no issues there.
Hi Lauren,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Easy to purchase, clothes were delayed but AdoreMe communicated the delay. Clothes arrived with in the 7-10 business day.
The person I talk with was very friendly canceled my subscription over the phone 4 me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Olivia,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]