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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I am so incredibly glad I found Adore Me a few years ago. As a curvy girl, it was so difficult to find lingerie that fit me, with my luscious booty and ta-ta's.
From their lingerie to their sleepwear to their loungewear and bathing suits, the fit, price and variety has been nothing short of amazing.
I've never bought from a company where I have so many items in my wishlist. I live in these clothes!
Thanks for making beautiful, quality items that make me feel like a movie star.
Keep doing what you are doing!
To expensive can't afford it I didn't order anything but you charged my account so I had to get something which cost me even more because of your extra fees
I thought it would be like third love, and could return with no problems, since we can't try it on since it's online shopping. And I understand the cleanliness process, but they make it so difficult to return. And so long. Took forever to receive back and you can't see updates on your return, and you still have to pay a restocking fee. I basically returned next day and they told me to wait until April 21st to see if I receive my refund. And that's if my return got approved. They have all these rules to try on. Which some I understand but I basically have to wrap my head in plastic so that I don't risk not getting it approved.
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I was missing the top from a set I ordered and they told me I had to return the bottom and then reorder the whole set. Well the bottoms were out of stock in my size so why would I return the one in my size that I already had instead of them just sending me the top I was missing? They were not willing to work with me or help. I promptly cancelled my membership at that point. Help the customer, don't make things more difficult on them for your mistake!
Hi Katie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to evaluate future changes and respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
The sets are very pretty. The thread loop that holds the crisscross ribbon on the back of the of the panties broke when I took it out of the packaging though. That was disappointing.
Hi Jody,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I ask for sleep/lounge wear. I stated no bras because my breast are natural G cups and your bras provided no support, but I continue to receive bras and other items I specifically stated I did not want in my profile. One month my box was cancelled because there were few items available in my size? I considered canceling if my boxes don't get better in variety and color; most items are black/dark. Also, the ability to exchange items for a different size if you like the item but the size is off.
Hi Carla,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
They constantly are out of stock making it frustrating when you see items you want to purchase.
Hi Theresa,
Thanks for taking the time to review us.
Sorry to hear that the items you prefer are out of stock. I'm happy to share some helpful deets about our products' availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Rest assured that we appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
[email protected]
AdoreMe charges for items that are damaged when in route to be returned to them. Why would I be responsible something that happened during shipment that was not my fault. That is not fair.
This site has a amazing interface.The product viewing was fast and easy.the transaction were smooth with out any glitch.
Do not order from this company! They have great clothes; the problem is that they send you boxes you wont receive and then four months later will charge you for the full box, even after they say they won't! Buyer Beware!
Hi Brandy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted through our email platform regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I ordered 2 bra&panty sets weeks ago and returned it unworn, with the original package. They charged me a funny "restocking fee" for the return, and I haven't received refund until now. There are no communication or notifications from customer service. Another item in my order was unavailable and they said a store credit would refund to my account. I asked for a refund but still not received yet. Just like other one star reviews here, the business is terrible and a money grab. Do not buy!
Hi Cheryl,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I've been buying my bras exclusively from AdoreMe for the last five years because they absolutely blow every competitor out of the water. Do you have any idea how many pairs of VS/Pink underwear I've gone through because they fall apart in the wash? On top of that, I have never returned a set from AdoreMe for not fitting me because sizing is always consistent, customer service has never been a problem, and I love the quality and options available.
My experience with Adore Me's site has been total ease. I'm going through a makeover regarding my underwear drawer (thanks to my membership), and it's been nothing but fun!
While the first couple of boxes only had 1 or 2 items I liked, because of the detailed feedback and perhaps other reasons, the last Elite subscription box I received had items that I liked them all and I had a hard time returning any. I would like to encourage subscribers to use the note section but then be prepared to keep more pieces:-).
While Adore Me was an easy shopping experience and the free shipping for my order and return are certainly enticing, I measured myself, my husband measured me & my daughter measured me. We all came up with the same size. But the Adore Me size did NOT fit - it was *way* too small (I measured a DD, but the G is actually more like it). I ordered 9 bras overall - from DD to G and ended up keeping one - and I don't love it. It was definitely the best of the 9, and I'm desperate for a new bra, so I'm sucking it up, even though it's not very comfortable. My guess is that if you are thin & have small boobs you'll probably find exactly what you want.
Thank you for shopping with Adore Me. We aim to give every customer the best shopping experience. We're sorry the Adore Me size didn't meet your expectations.
Panties is amazing no ride up I have not worn the bra set but I'm sure it's amazing also
I ordered over 100$ worth of stuff one of the items I didn't receive in the order was nearly 60$ I got a credit for one free item the most expensive thing I could find was only 40$ so I lost 20$
Hi Amber,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I have enjoyed each purchase. Everything comes on time and fit and quality are superb!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
Thanks for taking the time to write this review.
We understand that you received a charge on your account. It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase, and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]