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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I am soooo frustrated with items, even in 'my showroom', being sold out in my size. This whole experience has been very frustrating since I started it. The website is not user friendly the filters for search don't work. It will tell me how many items match my criteria. But the list of items on my screen are not reduced to only match the criteria.
Buyer beware. At first I loved the subscription, I enjoyed trying things on at home and easy returns of the things I didn't want to keep. After receiving a $20 fee and finding out it was for "damaged or dirty" returned items, I quickly canceled my subscription. The item they were charging me for had not been tried on and was in its original packing. This happened twice! They got $40.00 that was completely unnecessary. It's unfortunate they are doing this because I really liked the lingerie and pajamas. It's not good customer service at all.
A lot of the products are made with cheap mesh. Beware
Hi Emily,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I made the mistake of ordering from this company for a Valentine's Day present for my wife. It was only a few days before Feb 14th, so I paid for Express Shipping.It claimed it would arrive Feb 14th or 15th. It arrived on the 16th... fine my fault, I shouldn't have cut it so close. I open the shipment... out of the 3 items I ordered, only 1 complete item was included, along with just 1 small piece of another item. I emailed customer service. It took72 hours for a response. I was told, "we've reported this error to our warehouse team so they can look into it and we're already working on long-term solutions to make sure that we can avoid these kinds of issues as much as possible moving forward." Instead of having the missing items shipped directly to me, I have to go through the hassle of placing another order for one of the items (with a voucher code that they provided so it was no charge) and then go through an exchange process for the item I only received a partial shipment for, to return the piece I received and re-order a new set (complete with a trip to the post office to ship the partial item back). I receive several "we're sorry for the delay in receiving your items" emails about how "In recent months, our shipping carriers have seen an extraordinary amount of demand which has resulted in a number of delays during the shipping process." Finally over 3 weeks after my initial order was placed my wife finally receives all of the items. Hassle over I thought. Then I receive an email "We received the returned item incomplete as a result you were charged a penalty fee of $15." WHAT! Of course, it was returned incomplete because I received it incomplete in the first place and the Customer Service Department told me that I had to return it that way (I had even included a printout of the email exchange along with the return just to avoid something like this). I don't know how this company has so many positive reviews. In my experience, their Warehouse/Operations/Logistics Departments needs a major overhaul and re-organization. Rest assured I will NEVER order from them again.
Hi Chris,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I have always loved my purchases with Adore Me. The fit is great. The styles are beautiful. There is often a great selection of sizes and colors. This purchase, the quality was not as exceptional as previous purchases; but it is still a great value. Shipping this time for an in-stock item was 20 days. So, if you aren't in a rush, Adore Me is a great choice.
I've been truly satisfied with everything I've purchased this far. Shipping & delivery process is very quick. One item was not sized as I expected. A bustier. I ordered a large & it looks like it was a small but mislabeled as a large. It was a final sale so I am unable to return it. A $40 loss but otherwise everything else has been as pictured on the site and truly good quality.
I love all my purchases through this company. My last purchases was not fully correct and they took care if it ASAP. So far you have a customer for life!
Between 3 bras of the same size and VERY similar design fit completely different... they weren't even close! I don't mind paying a return fee, but PER item when the sizing was so off. It was my first and last time to order their stuff again.
Hi Christy,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Note that the fit **varies slightly with different brands** and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our **useful Size & Shape Guide.**
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your **best Adore Me fit.**
*Rest assured that your feedback about that item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.*
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I love 90% of my Adore Me choices. 10% are near misses. Everything I don't buy is 100% miss.
Finding white sets that I can wear to work has been surprisingly difficuly. I really need beautiful sets and give me a long torso, matching cami to add to it, heart flutter. In fact, add long matching camis to every set or as an option, purse opening.
Many "cute" sets are only available in smaller sizes. I'm not sure why over DD is hard to deliver but it seems to be. Invest in the Es and up, please. We do spend money.
The last few months the offerings have been mostly repeats and not sexy, beautiful repeats. 2020s Christmas for Valentine's 2022 - not a win.
Hi Shelly Rae,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Items ordered just didn't fit right. So wanted to like them. Returned for a refund.
Hi Lorie,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Note that the fit **varies slightly with different brands** and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our **useful Size & Shape Guide.**
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your **best Adore Me fit.**
*Rest assured that your feedback about that item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.*
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Good quality, fun pieces all fit well! I'm excited for my next box! Thank you
I have been purchasing all kinds of products from AdoreMe for several years and have loved everything I've bought. I've bought lingerie, bras, swimsuits, pjs, workout wear.
Everything is good quality and comes quickly. They also offer deals on things frequently.
The bra is already doing the weird pad thing where you can see it through your shirt unfortunately and only had it for a couple weeks.
The lingerie set is amazing—fit okay a little loose.
Hi Kristin,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I ordered a bathing suit and it took 3 weeks for them to cancel my order and say that they didn't have it then when I reordered the same bathing suit in a different size that they still said it had in stock they did the same thing and then another time with another bathing suit and then I ordered bras and did the measurements for the scale for sizing and it still did not fit and I had to return them twice.
Hi Fallon,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Great overall experience. I loved the price and the product.
Although the prices are decent I find a lot of styles are the same and the quality is not as good as I expected
Hi Lisa,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
They wear beautiful and the customer service was great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ryan,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any inconvenience as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate on your discontent further by email, chat, or call again so that we can be able to make this right.
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]