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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Not for me. Had such a hard time even finding a set to fill my 2th months order.
Ordering is super easy and any time I have had a problem with tracking a package their customer service responds quickly.
I have enjoyed the monthly surprises in each box. Getting a good fitting bra is wonderful! Returns are super easy!
Finding matched sets has always been a struggle. It's been amazing to have sized to fit lingerie just show up at our door.
I have been charged multiple times for dirty returns and the things you have charged me for, I have not even tried on and what I did try on, there's no issue! It's a scam to just get partial free money!
Hi Stacey,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Nothing gives me more confidence than finding clothes that fit well!
I have enjoyed my services from adore me so much that i will not go anywhere else for my undergarment needs. He bra i picked out fit so well, i was so nervous trying to
I was charged for a box of items I returned. The charge appeared nearly 6 weeks after I returned the box in the mail. I have little control over what happens after I drop this off and am frustrated that it either takes that long to see a return credited or for your warehouse to inventory things that are sent back. I like the items but I don't want to continue to have costs accrued for things that I definitely did not keep.
Hi Shayna,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
You wait forever for the return + they charge you $ 5.95 restocking fee for EACH item that you are returning in the same box. Items of mediocre quality I will not shop there again.
Hi,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the products you received.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Upon processing your return, however, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you.
You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
Love this company always a pleasure to order from.
My order arrived almost two weeks late although I paid for expedited shipping. That fee should have been automatically credited back to my account once Adore Me notified me that the order would be late. Instead, I had to contact customer service multiple times and request the refund. Before my order arrived, I was notified that items that I purchased were no longer in stock. I was given a credit instead of being offered a refund. Both options should have been made available to me. Product selection is extremely limited. Most of the items I want are always out of stock.
Hi Latoya,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Well I had to send product back about four times to get the right size. I first measured using their guides and I end up getting panties big enough for a sumo wrestler. I sent it back and adjusted the bra size and panties too. Each time making adjustments but each time getting bras that didn't fit. The 3rd time I went to go send product back I really just wanted to return it but then I realized you guys charge six dollars to return each item - what a load of crap. In the end I ended up ordering another set which fit okay so I will keep but I won't be ordering again.
Hi Melissa,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I love adore me bra and panty sets they fit perfect and true to size and they are beautiful and the quality is great. Lasts for years. I still have my first sets and wear them frequently.
Adore me has poor shipping and options of clothing. I feel they ship the slowest and least expensive. And the $20 fee we pay for you to put together a box for us is sad. My box has the same outfit just different colors. Need new styles.
Hi Candy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improvedproducts and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Love it. Every month has something new and exciting
I enjoy receiving my box every month and being able to send back what I choose not to keep. I love the different styles and colors that are chosen for me.
I'm so happy that there are options now for people like me. I ordered a swimsuit and I LOVE IT.
Bras fit perfectly and panties also. Yoga pants are true to size. Any items I don't like I can return easily in the pre paid box that they arrived in.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joanna,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]