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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Awesome selection of sizes and styles. Clearly defined prices and subscription options. Fast, free shipping. And the products have been great!
I was having issues with finding my size in many articles. I am a 40DDD (40F) but they were proactive and now have a notify me feature, for styles I have been waiting to buy for months.
My first box did not contain one of the items on the invoice. Customer service was contacted and said I would get the refund upon return of the box. One month later and still no refund. I will be cancelling my subscription.
I was very excited about being an Elite member, I did two months (two boxes) and was actually disappointed with what they picked out for me, almost like they knew I would like the product but not the color hence I would spend more money on getting it in the correct size or color I wanted. Next, when I returned the box there was hidden fees. They charged me an extra $35 because the box was damaged in transit. And they were very uncoperative with my situation even though when the box left my hand everything was in pristine order. If you are going to buy anything from them, make sure it is not with an ELITE membership, they only care about milking as much money as they can from you.
Hi Cierra,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Had a problem with on line order. Didnt wait long to speak to an actual human. Gaveme an instant store credit.
A few items were sold out but they sent me a link and I found my sister sizes quickly. They shipped everything as soon as I placed my order. Everything fit perfectly.
I am in love with my newest bras! I've always struggled to find bras I like that fit my budget. I've tried Walmart, Victoria's Secret, JCPenney, thrift stores and more. I'm just always upset by how they fit! I felt doomed to accept what I could get for my size. However- a friend recommended Adore Me and I have been so hooked! They fit me well and they are comfortable and sexy both- esp the latest one I ordered. It is my absolute favorite! Happy customer- def recommend this site to anyone!
Love their lingerie, always fits well and is great quality!
Shopping as a guy for my girl on your site was great. This day though waiting for 7-10 days for an order is just silly.
I ordered 3 (buy 2 1 free) and all of them have gaps that exposes, They do not fit to embrace the breast entirely. With clothes over them you can see curves of the cups edges sticking out. I can not wear them without tailor's adjustment. Waste of money!
Hi Lala,
Thanks for taking the time to review us.
So sorry to hear that we did not fully meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
Some of my underwear come in as perfect size, then again I still order the same size but yet a bit bigger? I never send it back because just the wait time would be ridiculous… I even got a bra that was way smaller then my actual size. Yet I still keep my account and pay for things I do not wear.
Hi La Tausha,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Hi Dana,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
Almost all of my stuff fit, given the exception of the corset I tried matching. Otherwise I loved it all!
I have been very pleased with my purchases from Adore Me.
This is my second order from AdoreMe. My first purchase was a lace bra and I love it! And my second purchase was a bathing suit and it's the best fit for me!
Seeing the reviews about credit cards not being able to be removed was my biggest concern. This has lead me to my conclusion of not joining.
Hi Mary,
Thanks for your interest in Adore Me!
I'm happy to confirm that we offer the option to delete your card directly on your Adore Me account.
Should you encounter any issues, you can always reach out to us via email, chat, or phone. Our customer service is available to answer any questions or help with any concerns you may have.
Best,
Adore Me
[email protected]
I got the first box in March, tried the items on, kept two and sent four back. The second box has already been shipped, and today I received a notice that my half of my returns were dirty/damaged and I would be charged $40 (half the price of the items) as a consequence.
They weren't dirty.
There's no way to fight the charges. There's no prior warning what is considered "dirty" (including a stray hair, or "a smell" which—hard to disprove), they only define it in the email where they charge you. And only after the second box is on its way.
Do not get their elite box, or anything where you are interacting with returns. I've been waiting on their help line to cancel my subscription.
Hi Kori,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the delay to your refund. Please contact us so we can assist you further and help refund your money.