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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I was helped hassle free, she was very nice and it was the easiest exchange. I was giving credit to pick out a different size or a whole new bra before I even sent back the other one. I will definitely buy from Adore Me again and refer to my friends and family..
I ordered a 42 b as my width was wider then my cup but the cup size was way bigger then previous orders. It's frustrating and disappointing as I really have enjoyed these bras in the past.
I decided to try the Elite Box subscription because I wanted more cute stuff and I love being surprised. I tried on each item, except for one because I knew just looking at it, it wouldn't fit. I ended up only liking one item, so I purchased it and sent the rest back. After sending the box back, packing everything as it arrived, not only did I not hear anything back for TWO months, but when I did hear back, they charged me $20 each for two items (one of which I never even tried on) that they determined were "dirty or damaged". Such BS. I'm thankful I canceled this box and I'll never shop here again. DONT SUBSCRIBE TO ADORE ME if you don't like being ripped off. I'm out $40 for nothing.
Hi Monica,
Thanks for taking the time to review us.
So sorry to hear that the experience you had with the Elite Membership was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
To help out, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
The sizing was good and true. Happy with the material and price.
I'm not satisfied with my adore me experience because I don't believe my style preferences are taken into consideration. I keep getting black colored pieces, even though I didn't have that selected on my style preference. I know that I had neutrals selected, but one box contained ALL blacks. I have updated my style preference a few times and yet still get black colors.
Also, I wanted to keep a set but it was the wrong size. I sent it back and asked for the correct size. The ONLY thing that was changing was the size, yet I was charged $10 more because it didn't come in the box. AND the price on the website was $39.99 but I was charged $49.99. I asked again about the price difference, and again was told something I didn't understand because of the girls accent. I was so frustrated at the time that I dropped it. But I won't be a customer again unless something changes.
We noticed that you rated us negatively, we apologize for your less-than-great experience. Rest assured that we intend to learn from every experience as we always want our customer to have the best shopping experience with us. Sorry for the inconvenience.
I got some lovely items, but changed my mind on 2of them. Return process seemed easy enough, except I still don't know if they've even received my items after several weeks. Kind of annoying to keep checking.
I'm glad you've had a great experience with Adore me. Please contact us regarding your return so we can assist you and get it sorted ASAP.
I've been buying stuff from Adore Me for 3 years now and only had one mishap where what I ordered arrived damaged. They replaced it in no time. Everything I order arrives on time and looks excellent
Adore me has the cutest lingerie and bra and panty sets that made my bf
Good quality along with the superb shipping. I am going to return to the web site so i could order aigain
I've loved all the items I've ordered. The quality and fit are wonderful. I've also had great customer service the few times I've had to reach out due to an issue!
This is the third bathing suit that I purchased from Adore Me and I couldn't be happier… It fits perfectly!
They STOLE FROM ME! Charging my credit card WITH OUT PERMISSION IS NOT OKAY. Do not give them your card number.
Hi Chris,
Thank you for taking the time to review us.
We understand that you received a charge on your account. It seems like you may have selected the VIP membership option at checkout.
We do describe this program during checkout, with email correspondence after your first purchase, and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
The plan fact is you do not replace you inventory and this there is very little to choose from. It has been this way for 2 seasons now. Why do you keep swimming suits for example in the main list when there are only a select few in odd sizes left. It is misleading.
Hi Evelyn,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Please know that for the sake of variety, many to most of our sets and sizes are only available for a limited time. We replenish many popular items around the middle of every month, and we have a brand new collection with tons of great new products during the first week of every month.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I've been shopping with Adore Me for a few years. Everything I've received has been of great quality. And when I wasn't happy with the size, color, or just didn't like it as much in person, I was able to exchange that item easily. The bag the items are shipped in reseals, and you just print off a packing slip. Plus, you can exchange and have another item shipped before the old item even makes it back to their warehouse. It's a great convenience and service that gives me confidence to try new items, and I've found a lot that I now love! Thanks, Adore Me!
This is the second of the third time that I have been charged for a box that arrived late at the warehouse that is not my fault was sent on time and it's affecting my bank account at first they couldn't get my sizes right this company needs to get it together
My wife struggles with finding bras she likes/fit her well. I bought her a couple different ones (ones I thought she would look cute in) Now this is all she wants, let's me pick the style/color and says they are the most comfortable bras she has ever owned.
I love the quality of the product but the bras aren't all the same. In one bra size 42 fit me perfectly then one wouldn't go around me then the next would only work on the largest setting.
They changed me when they lost the returns I sent back, overdrawing my bank account and refused to remedy the situation with product credit or reimbursement of fees.
Hi Jenny,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Catrina,
Thanks for taking the time to write this review.
So sorry to hear about your experience with the sizing of the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]