On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an Elite box subscription for 4 months. The items they sent were beautiful and I kept one or two per box. I was EXTREMELY careful and hygienic and in some cases never tried on the actual item bc it wasn't a style I liked or color. With EVERY box I returned "the warehouse" charged me a $20 penalty fee for a single "dirty/damaged" item. Despite my calling customer service repeatedly to clarify or obtain proof of this damage no one could provide evidence to me. I was actually charged in two separate instances for an item I had never even tried on. The first time I called they provided a refund and apologized. Subsequent instances they claimed they couldn't refund due to "precious penalties for the same". I cancelled my subscription and filed a grievance with my credit card company. I am certain they do this because I wasn't keeping all of the items or even most when they sent me the boxes. Be VERY VERY WARY of their shady business practices. I highly recommend staying AWAY.
I used the elite subscription for about 8 months. I didn't have any problems until I was charged for an item being "dirty" when I never even tried it on. Then I decided I was going to cancel and was charged for 3 items that were "missing" again I never even tried them on and know for a fact that all items were returned. I understand that it is my word against theirs but I also know that I returned everything. They took the charge off the first time, but then charged me a total of $45 for items I returned. I was told to take pictures of the items I return if I ever subscribe again.
Hi DeAnna,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with even expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
My order was never delivered to my house and adore me sent me a new order very quickly.
I received my order relatively quickly and was satisfied with the sizing. I bought the items as a gift and they were a big hit! Love the options!
Hi Sabrina
Thank you for giving us feedback,
I'm glad you loved our products!
And i'm glad the gift was a success
Have an adorable day
I've canceled my membership and keep getting charged. Had to dispute something on every order. Not worth it
The panties I bought were too big, but that's my fault because my mental image of myself hasn't caught up with my recent weight loss. I ordered XL's when I only need L's. I will reorder the same undies tho. They looked and felt great to the touch.
I love my new bras and panties. The fit perfectly and are comfortable. I could not ask for a better product for the price. Material is soft and feels great on my skin.
I love shopping with Adore Me from the convenience of my own home. They always have so many adorable styles to choose from, and everything I've personally tried has run true to size. I also LOVE shopping in store at both stores that are local to me. The employees are very down to earth, helpful, and friendly. Everything is bright and clean, and the quality is amazing. Being able to purchase online and in store, I will never shop at the "other store" again.
I have been using Adore me for a year. The quality is ok. They don't have a lot of variety. Just the same things in multiple colors. So if you don't like the item your most likely not gonna have a lot to choose from. I subscribed to their monthly subscription but mainly skip months because they rarely had new stuff out. My last encounter Adore me was having a sale and I purchased an items for buy one get one free on March 27 but they processed my order on March 28th and they charged me for the 2nd set. I fought with Adore me but they did not care. I guess being a loyal customer gets you nothing. I wish I had screenshot my cart when I purchased the item because I got charged $40 more than I expected. There was nothing I could do about it. So I don't recommend Adore me to anyone. There are other places where you can get better quality suits with better variety and don't get ripped off of your money. If you do buy from them please screenshot your cart and order so you don't have to deal with being fraudulently over charged. Check out their reviews on Better Business Bureau. They have alot of unhappy customers.
Everything arrived as expected. No issues. Quality items that fit as expected.
The bathing suit is adorable... But because the ties or even the untieable ties are kept stretched straight. The whole top is a knot.
Hello Amanda,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best regards,
They have the best and most comfortable stuff ever. I always receive my items quickly and in perfect condition, packaged so nicely!
Hi, Pinky! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
I've been with adoreme for about 2 years I think. Every drop is an upgrade, and people need to start giving the credit they deserve because honey the quality and the materials are always on point, not forgetting that their very woman empowered, with their models, looks and sizes. I'm just really tight with this brand and I love all their products
Hello Amma,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
As you're part of Adore Family, we always try to give you the best service, and this is for all our customers, we want to bring them a good experience for every purchase.
If you need assistance with anything else, please let me know. We're here to support you!
Have a lovely day & take care.
Kind regards,
I have ordered and returned a product which was a simple and quick process as well as refund
Thank you for your positive review. I'm glad you're happy with the order and service you have received.
I got a nice pair of underwear and shipping was quick.
Hi, Debra! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we're always here if you need us.
XO,
Adore Me
[email protected]
Great if you like the products. But none of them fit right. I attempted to return items and after one month I didn't receive a refund. I messaged them and was told the items were all received and my refund would be processed shortly. They then CHARGED me an additional $200 saying they never received the returned items. Such a scam.
Hi Nicole,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically. However, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and best assist.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
Waste of time.
I pick out I like. Then order it...
And the order gets canceled by then.
Payment isn't the problem.
No idea why they cancel... I suspect no stock?
I'm done wasting my time on this site.
Hi Anne,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Awesome right size and perfect fit! Thank you Adore!
Hi, Marnita! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
XO,
Adore Me
[email protected]
I purchased a size that fit me on the bottom but did not on the top, when I went to go back in to order the next size up... you were completely sold out and have been every day. Which is great for you guys but not for me... the suit looks good. Just needs a little more room up top for me.
I'm glad you're happy with your Adore Me products. Rest assured, we intend to learn from every experience and we are working to improve our shipping process. Thank you for shopping with Adore Me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristina,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with even expanded and improved services.
Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]