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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Polite and knowledgeable. Great service and answered all of my questions!
At first, I absolutely loved this company. I got a couple boxes and loved a couple styles and kept them and it seemed great. However, after a couple months they started charging me $20 here, $20 there and saying it was dirty items returned or damaged items. I know for a fact I sent everything back in pristine condition. They couldn't provide any proof or photos or even tell me which product was supposedly damaged. Not worth the time and money!
I canceled my subscription to them a few weeks ago and they are still taking money out of my account! When I called them they told me I did it wrong! I asked to speak with a supervisor and was told they don't talk on the phone only but email! He said there's is nothing he can do until they get the box back that they sent out TODAY! They take money out after canceling but won't return your money when you file a complaint! Absolutely no customer service! They do not care about there customers! Now it won't let me submit my complaint because I won't give them a star you do not deserve even one! So you all know I chose ZERO stars but since it won't post I'll give one
Never have I ever had a company that was so easy to do exchanges with, you are amazing!
Order sent to wring address. Had to wait until it was delivered, 3 days later than it was supposed to be, to get refund. Had to contact Customer service several times to get resolved.
I love being able to order bra and panty sets and being able to choose the size for each! Sizing is accurate and the quality is great.
Received a text about a free set after a purchase. I went to use the offer and no luck.
Hi Henry,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with even expanded and more improved services.
Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Fantastic quality and styles at great prices. I am 4'10" and 92 lbs and the xs fits me well.
Not worth it. Over priced. Poor quality. Hideous customer service.
Hi Kerusha,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved products and services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Alot of the things my wife looked at, it was almost always out of stock. Very annoying. Finally found bra and panty that was in stock and she love's it.
Hi Jim,
Thanks for taking the time to review us.
Sorry to hear that the items you prefer are out of stock. I'm happy to share some helpful deets about our products' availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
[email protected]
Product is great but shipping is really slow. If you are buying for a present make sure to order 2-3 weeks ahead
Very easy to order & ships out fast. Great quality
Many styles that appeal to all, good explanations and sizing guides. And all returnable for credit
It was all very nice stuff and I absolutely love the items. Some had to be sent back because of the sizing but otherwise love it all!
My bras and pantie sets not only fit well but feel food o the skin. I would definitely reorder soon. Best personal purchase in a long time
The ordering was easy and the items fit perfectly!
I bought some lingerie for my wife and a couple pieces didn't fit. The exchange process was simple and we quickly received the new sizes. My wife loves how they fit and I love how amazing they look. Easy to recommend shopping with this company.
Even though my original package came incomplete customer service was able to assist me with an exchange voucher without issue or delay. The exchange process was seamless. Thank you.
I returned a bath suite due to the size not being accurate and when they received it they charged me for it again instead of issuing a refund. The charge was reversed but not before it cost me $32 in an overdraft fee that the bank refused to credit back due to Adore me causing the error. After the charge was reversed I never got the actual refund!
Hi Rachel,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
The concept is good and something that is being done today. But other similar services offer much quicker turnaround for delivery, previews of the pieces to have a say in what I prefer and a feedback option for me to describe my reason for return. I think some of those enhancements would help make this service much more desirable.
Hi Candice,
We really appreciate you taking the time out to share your experience with us.
Rest assured that I'll forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case. However, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and best assist.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]