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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Return
May 6, 2022

I had to return my bra for a bigger size. I called to return it and you made it very easy to return. I received my new bra within a month.

Date of experience: May 6, 2022
California
1 review
0 helpful votes
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Loving it!
May 6, 2022

Everything has been great. The app is simple to use and I love the items I have received.

Date of experience: May 6, 2022
Delaware
1 review
0 helpful votes
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Love it!
May 6, 2022

It's great but have to budget with the increase in inflation.

Date of experience: May 6, 2022
Washington
1 review
0 helpful votes
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So sexy!
May 6, 2022

Adore Me got me to select lingerie outside of my comfort zone and it's been so worth it! Only drawback is both items I've purchased so far don't have access without taking it off completely.

Date of experience: May 5, 2022
Texas
1 review
0 helpful votes
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Slow shipping
May 6, 2022

Love the products, it takes over 9 days for shipping

Date of experience: May 5, 2022
Texas
1 review
0 helpful votes
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Beautiful Lingerie
May 5, 2022

Relatively fast shipping and everything fits beautifully. I have placed several orders in the past few months and have not been disappointed.

Date of experience: May 5, 2022
Illinois
1 review
0 helpful votes
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Ships slow
May 5, 2022

The shipping of items needs to be improved. Also packaging needs improvement.

Date of experience: May 5, 2022
Nevada
1 review
0 helpful votes
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I like how easy the app is to navigate, I really like the products, and I like that I can skip a month whenever I want. I can't stand how long the shipping takes. At first I thought it was all pandemic, but it's not. Every other place I order from, I get packages so much sooner.

Date of experience: May 4, 2022
Tennessee
1 review
0 helpful votes
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Got here in a timely manner, great options, and everything fit me.

Date of experience: May 4, 2022
Maryland
1 review
1 helpful vote
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Very Confusing Process
June 3, 2022

I really wanted to love adore me and I received a couple products that I really liked from them however it's not been without its issues. On one of my first orders I return some thing that I didn't like, and they claimed they never received it. So I was charged for the full set. The whole store credit thing is very confusing. One month I forgot to cancel my order and it said I would get a store credit, yet I have no idea how to access that. I am currently awaiting money back on another order that I placed and had some returns on. The member rewards is also confusing it's buy five get one free. I've definitely bought more than five sets and it says I've earned one free but I don't have any idea how to claim it. I just overall feel like their website is not user-friendly and things are not clear how to use store credit, return processing, etc.

Date of experience: May 4, 2022
Sandra N. Adore Me Rep
over a year old

Hi Dana,

Thanks for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.

Do reach out to us if there's anything we can do to help. We're here to support you.

XO,
Adore Me
[email protected]

Iowa
1 review
0 helpful votes
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Would recommend!
May 4, 2022

I have ordered from Adore Me many times, and I am always pleased. Everything fits as it should, and has been quality material that lasts a long time! My favorite things I have purchased from Adore Me are tshirt bras, and their pajama sets.

Date of experience: May 4, 2022
Nevada
1 review
0 helpful votes
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Quality
May 4, 2022

Good quality for the price, I haven't been disappointed yet

Date of experience: May 4, 2022
Colorado
1 review
0 helpful votes
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Needs more options
May 4, 2022

While I have enjoyed several things I've ordered, there's been quite a few that I would have liked to have had, but you didn't have my size. 30 dd. I've had to skip several months on the vip, because of this

Date of experience: May 4, 2022
Louisiana
2 reviews
0 helpful votes
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Mixed reviews
June 3, 2022

I have had an Adore Me membership for several months now and I have had a mixed experience during that time. First, they have lots of cute styles in a wide range of sizes so that is great and highly unusual in my experience, but few of their panties are thong (which is all that I wear) so that is a bummer. Only having hipster or brief panty styles literally causes me to not choose many of the bras I would like bc there is no matching thong option. Second, I wear a 36DDD and they have an amazing variety in that size compared to other brands, but they're cuter than they are supportive, so that isn't real helpful either bc while I get the cute bra - I then fall out of it every time I bend over ‍ That being said, I have breast implants, which move and bounce around much less than natural breasts do, so this has got to be an even bigger problem for other women! Also, I have found their sizing runs small, compared to Victorias Secret, which is where I have primarily shopped for bras and panties for the last 20yrs and they're also MUCH thinner - so while they're cute, I wouldn't consider them real well made either.
Customer Service was great, no complaints there. Overall I don't think I'll be able to keep the membership much longer as the bras and panties just haven't been a great fit for me. Both literally and metaphorically. Not enough thong options, brand runs kinda small and thin. Would definitely be better for a woman who had smaller breasts and didn't prefer thongs.

Date of experience: May 4, 2022
Sandra N. Adore Me Rep
over a year old

Hi Megan,

Thanks for taking the time to review us.

First, we really appreciate you being so open with us about the products you received.

Rest assured that your feedback about the items, variety, fit, sizing, and quality has all been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with more improved products and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.

Best,
Adore Me
[email protected]

Minnesota
2 reviews
0 helpful votes
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Love These Bras
May 4, 2022

I love the bras I get from Adore me. Being my size it can be tough to find a bra that fits nonetheless one that's cute. I get both at Adore me and I could not be happier. As a bonus they're affordable and come with matching panties.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
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Timely high quality pieces!
May 4, 2022

I've been using Adore Me for 3 years as a VIP subscriber and I love it. I purchase my first one a few months before my wedding and decided to get them all from them. Returns are done promptly and easily and you can exchange your size and color with no obstacles. They keep money as credit if you authorize debt by don't make a purchase and refund you if you request so, all without issues via their app. They have variety of colors and sizes and quality! I love my Adore Me pieces so much I started buying even the day to day pieces from them cause they last so much more than my regular store findings. Worth the price. The only thing I wish is that there were more cotton underwear available. Cotton is so much better for the health of private parts!

Date of experience: May 4, 2022
Missouri
1 review
0 helpful votes
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Shipping SUCKS
June 3, 2022

Orders take FOREVER to arrive. Tracking information is terrible. Items leave NY, go all the way to CA, then to KS before finally arriving in IL.
IGNORANT!

Date of experience: May 4, 2022
Sandra N. Adore Me Rep
over a year old

Hi Anne,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.

We'll also definitely work with our shipping partners to further improve our overall shipping process as much as we can.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

Ohio
1 review
0 helpful votes
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Bathing suit
May 4, 2022

I love the bathing suit that I ordered. Grateful that it covers me up.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
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Regular customer
May 4, 2022

I really love the website it is easygoing and simple..

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
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Great bra sets
May 4, 2022

I always love the bra sets. They are true to fit. Will continue to order from Adore Me.

Date of experience: May 3, 2022