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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Incredible service all around
May 12, 2022

I am always taken care of quickly and efficiently and I truly appreciate that!

Date of experience: May 12, 2022
Armenia
1 review
0 helpful votes
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Overall i'm pretty hapoy with my products from Adore me, however someyimes the same size on different items doesn't fit as expected. So i think size charts for particular categories or combined types of products or a guidance on what body type do particular products sit well on could be improved.

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Great sports clothes.
May 12, 2022

Nice affordable prices. I love the sports clothes.

Date of experience: May 12, 2022
Nevada
1 review
0 helpful votes
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Sexy lingerie
May 12, 2022

My girlfriend looks exquisite in her lingerie and she turns me on and is very sexy in them.

Date of experience: May 11, 2022
Colorado
1 review
0 helpful votes
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Swimsuit ok
June 10, 2022

Swimsuit is ok, not super comfortable. Seems like the quality aligns with the low price

Date of experience: May 11, 2022
Arkansas
1 review
0 helpful votes
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Easy and wonderful
June 10, 2022

Adore Me had beautiful, comfortable, and high quality clothing. I have never had such a perfect fitting bra! So happy with the ease of the app as well.

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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I have a fairly good experience except for the fact that I changed my sizes on my profile and no one is paying attention to it. You are still sending all PJ sets in 2X 2months after I changed it to 1X so now the items I have liked I am wearing too big! I am quite disappointed. Also please do not send me anything that has underwire! I do not like the way it feels and will just send it back unopened which also lessens my good experience because that is one more item I do not get to try that I might actually like & try on. I love most of the PJ'S, lounge wear, leggings & tops.

Date of experience: May 11, 2022
Kentucky
1 review
0 helpful votes
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Perfection
May 10, 2022

My bra and panties fit perfectly and the cost is pretty amazing too!

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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Still waiting on a refund...
June 9, 2022

After ordering from AdoreMe I feel like the company faulty advertises free returns, charging ~$5 restocking for each return, which is not made clear during initial purchase. I contacted customer service and they agreed to refund in the full amount but I'm still waiting on a refund. Their products seemed nice but sizing was off and because of how difficult it is to do exchanges/returns I won't be doing business with them in the future.

Date of experience: May 10, 2022
Sandra N. Adore Me Rep
over a year old

Hi Emma,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.

Do reach out to us if there's anything we can do to help. We're here to support you.

XO,
Adore Me
[email protected]

Tennessee
1 review
0 helpful votes
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Great selection and prices!
May 10, 2022

I have been with Adore Me for over 7 years because their selection, convenience, and prices are amazing. Shopping does sometime take a while, I've had packages get lost or things sell out, but their customer service to resolve issues makes it worth it.

Date of experience: May 9, 2022
Pennsylvania
1 review
0 helpful votes
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A couple months back I recieved a charge for $20 for clothing that was "damaged/dirty" upon return. Funny part is the clothing they claimed was dirty was something I didn't even take out of the package. It was a fight with customer service to refund my money. They eventually told me they could do a one time courtesy refund. They couldn't specify how the item was dirty just sent me the list of what they look at and deem to be dirty. When i pointed out I didn't even take the item out of the bag, let alone try it on they had no response. They just kept giving me the same response that it was dirty or damaged. This means either they sent me dirty clothing to begin with or they are trying to scam you. Today I recieved a charge from a box from 2 MONTHS AGO claiming yet again I returned dirty/damaged clothing. This time I did try these pieces on along with everything else, put them all back in their respective bags and returned them. I don't understand how some were dirty and some weren't when they all went through the same process. I truely believe they are either sending dirty clothes or scamming people. When you can't explain specifically how a piece is dirty then you have no case and should not charge. I will be expecting another full refund.

Date of experience: May 9, 2022
Sandra N. Adore Me Rep
over a year old

Hi Teaghan,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

To help out, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.

Feel free to ping us back should you need anything else. We're here to assist.

Best,
Adore Me
[email protected]

Massachusetts
1 review
0 helpful votes
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Horrible service
June 8, 2022

Ordered some things for my wife on April 19th paid for 2 day shipping here it's may9 and still nothing. Not even a up date on tracking and when I call they keep saying it's ups fault. I would never order from here again they were supposed to be a Mother's Day gift but that's out the window now.

Date of experience: May 9, 2022
Sandra N. Adore Me Rep
over a year old

Hi Shawn,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order. We always guarantee assistance whatever may happen to your package.

Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

Washington
1 review
1 helpful vote
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Cute bras, still not the right size…

These bras are cute and for the most part comfortable. I love that there are matching underwear. My biggest issue is that I'm tired of buying a 38 band size just because I cannot get my cup size in a 34 or 36. This might not seem like a big issue but once I go to a 38 the outside edge of the cup rubs the inside of my arms and my armpit. If I stick with a 34 or 36 I don't have this issue but then my breasts spill out over the cups because they don't have a 36 size.

Date of experience: May 9, 2022
Minnesota
1 review
0 helpful votes
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Beautiful
May 9, 2022

I have been very happy with the service, quality, and ease of ordering with adore me.

Date of experience: May 9, 2022
Washington
2 reviews
0 helpful votes
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Adore Me!
May 8, 2022

Not enough time to go shopping? Adore me is it. Great selection, great product, amazing price and quality.

Date of experience: May 8, 2022
Georgia
1 review
0 helpful votes
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I love there bras and underwear they fit well and are so comfortable. I also appreciate how great there customer service is. I had bought a bra that I only wore twice and the strap broke. I was totally prepared to ship it back but instead they just gave me credit for a new set, no sending back. Best and fasted customer service I have ever experienced.

Date of experience: May 8, 2022
California
1 review
2 helpful votes
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Poor service
June 6, 2022

My bra's took a month and a month to get, were not close to the right size abd I still have not received my refund even though my item show received for over 2 weeks. Now they're telling me it can take up to another 2 weeks. I had to end up filing a claim with my credit card company to get the return processed.

Date of experience: May 7, 2022
Pennsylvania
1 review
0 helpful votes
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The Worst Service Ever! Unsafe!
June 6, 2022

Very late shipping. Product lost! They used my card informations, charged me 3 times without asking me

Date of experience: May 6, 2022
Sandra N. Adore Me Rep
over a year old

Hi Saadat,

Sorry that you have not had a good experience with us.

As explained previously you would have got a monthly VIP membership charge that you would have signed up to when making your first order.

The VIP membership monthly amount gets turned into store credit and is fully refundable, either by yourself by logging into your Adore me account or we can process the refund back to you.

I apologise for the lost product, however this is not always in our control and you would have been credited one way or another.

Once again I apologise.

Virginia
1 review
0 helpful votes
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The Good, the Bad
May 6, 2022

I love the thongs I ordered. They're of good quality and fit and arrived within a reasonable time. However, I do not like your "monthly credit" program as I don't need to purchase from you that often. I have put my account on hold for three months. After that, I will reconsider staying with your company.

Date of experience: May 6, 2022
Canada
1 review
1 helpful vote
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Unimpressed
June 5, 2022

Previously (a year ago) I placed an order. Produvts is ok for the price. Woke up to a charge today, on a card they don't have. (My bank informed me some 3rd parties will update/inform companies so they get your updated card #)
Tried to message on their site, my email is considered not valid. Called, was disconnected twice. Since I canceled account last year, there's no account info to pull up, so they cant see why I was charged.
Unimpressed doesn't begin to explain how I feel!
Extremely unhelpful really. I consider this theft! Account was closed well over 7 months ago! So spoke to my bank. They'll deal with it. Never ordering again

Date of experience: May 6, 2022
Sandra N. Adore Me Rep
over a year old

Hi there, I'm extremely sorry for the inconvenience that has been caused and the trouble you have been having in cancelling your subscription. Rest assured, I have sent your request off to the appropriate team to deal with this issue and we will try our best to get to the bottom of this ASAP.