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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I didn't like how the material puckered out near a seam. We are going to try a different size to see if that will work. If not I'll return and know it's not a good style for me. The interaction over the phone with the agent was seamless!
I have never paid a membership to any online shop just to view and maybe buy their product. That is what Adore Me is doing. With the money you pay, you could buy several bras and panties.
DO NOT get hooked up with this company. This is NOTHING BUT A WAY TO STEAL from hard working people, because they can't honestly sell their product.
Placed two orders, requested and paid for expedited delivery 2 weeks later, still waiting. Received email in the interim that orders would be delayed. Also noted that items I ordered were no longer available...
Poor customer service, not notifying of delays upfront..
Hi Evy,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
We'd like you to also know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
The outfit is sexy looking on my wife. She likes all her items.
Overall very good experience and overall a great product. My breasts are regularly sized and the swimsuit BARELY covers my nipples.
I order their elite box a few months ago and i had never received it. I called them and no one answered. So i emailed them and disputed it with them they gave me a refund but it did not matter because every month i am receiving a recurring fee charge for items i did not receive and now i have to switch banks. Dont buy from them. THEY ARE SCAMMERS.
1. THEY DONT HAVE A LOCATION
2. THEY DONT HAVE A RELIABLE CUSTOMER SERVICE SYSTEM
3. AND THEY DONT HAVE FULL CUSTOMER EXCESS ON THEIR WEBSITE
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case. However, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and best assist.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
Never have my size. Items always out of stock.
Items don't hold up and seem to be made of poor quality!
Within months they are longer any good and fallen apart! Their push-ups aren't push up at all and their underwear, I find never to be true to size; M - either way too big or just to small.
Hi Josephine,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with even expanded and more improved products and services.
Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
They have a beautiful selection of sexy bras and panties & they always come in a set which is rare to find. Any sexy special occasion or just when I want to feel extra confident I always get something from adore me.
Terrible customer service. I still have not been able to get the assistance I needed for my issues.
Hi Dieula,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I purchased a bustier recently. The bustier fits but not the underwear though and that's because I'm bigger up top and smaller on the bottom and I wasn't able change the underwear size because it was a set. This has been the story of my life.
I tried this service a while back. I was really excited and we started off great. After the second box, I tried the items on, placed what I didn't want back in the box and promptly returned the rest immediately. After a month or so I was told I was going to be charged for "damaging" an item I returned. This upset me as I treated the items delicately as I understand I just previewing these items and they will go back into their inventory for a future sale. When I inquired to this matter, they told
Me there was nothing they could do, it was their policy and I was charged.
I decided at this time that this was not an ethical company and cancelled my subscription.
Months and months later I decided to give it another shot. I lead a busy lifestyle and because I am busty I liked having the items sent to me with larger cup sizes.
A few months in to this subscription I received notice that my box was never returned and charged for the entire content. Lucky for me I saved the Maile return receipt. I shared this with adore me and they said the box was delayed and I would recieve a refund once it was received. This happened two months in a row. I was charged for the full box because they paid for the cheapest way to receive the box but I would be accountable until it was in their wharehouse. Annoying. They did eventually refund me in full for the first delayed received box (due to the carrier) but the second box they again, said I damaged an item and charged me for it.
I reached out to customer service, they took a while to get back to me only to tell me there is nothing they can do so did not even try on the item in question. It was not my style at all.
It is infuriating to work with a company that just wants your money. I should mention that I also belong to a clothing rental
Subscription called rent the runway. I have been a members for 2 years. I pay $200 plus a month and get great service, quality and customer service. I know the difference from A Professor company and crappy company: I will never use you again and I will let everyone know to be cautious of using your service.
Easy shopping experience on the website. Many items to choose from. My wife looks stunning! Very satisfied with my purchase!
We love the products but the shipping always somehow gets delayed. I've had it happen at least twice now.
The only negative thing I have to say is I wasn't able to keep more items because they sent me the wrong size.
I was missing an item that was listed as being in my elite box. I was to told to claim it, then let Adore know and they'd reimburse me for what I was charged. I had a follow up email, but the second person seemed clueless to what was happening with my account. I'm still waiting.
Hi Terin,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I've been ordering from Adore me for yrs now. I have gotten all types of their collection, fast delivery, easy returns... always have a good experience with them
If you can truly size your self correctly, it's better than Victoria's Secret. I love this site. And the deals are incredible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
If you want to learn more about what being an Adore Me VIP means, what benefits & perks you have, obligations and other essential info, please watch this short – 1 minute – video: https://www.adoreme.com/how_it_works
**As a VIP member you'll enjoy great perks & benefits, like:**
- $10 OFF any style, any time!
-A VIP welcome discount with your 1st VIP order!
-Every 6th set is on us!
-Free shipping & exchanges.
-Exclusive access to VIP only sales and sets.
-No obligation to buy, no membership fee.
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best wishes.