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Adorama

2.8

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Adorama Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
89
value
74
shipping
82
returns
60
quality
72

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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The battery backup was sold by Adorama was the best deal I could find.
Being quite a heavy piece, the parcel experienced some damages during shippment.
Thankfully the unit is still working fine, at least for now.

Date of experience: July 24, 2020
South Carolina
1 review
19 helpful votes
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Two sharp lenses to fill out my Fuji kits. Great build quality, both very sharp. The 80 mm is a great macro lens with OIS and close focus. You'll be amazed at what you can do shooting the tiny elements in the garden or back yard. The 50 mm, with an equivalent full frame focal length of 75 mm, passes for a small, sturdy portrait lens and fits in any camera bag. As usual, Adorama bundled these lenses, giving me for free the filters and cleaning packs I normally would have had to pay extra for. Five stars all the way!

Date of experience: July 24, 2020
New York
1 review
1 helpful vote
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Top Class
July 24, 2020

Very happy with the this product which is portable but powerful. The service and delivery time were up to Adorama's high standards- as always. Thank you.

Date of experience: July 24, 2020
New York
1 review
1 helpful vote
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Perfect storage
July 22, 2020

The slinger 85L is a perfect storage option. I have 3 bodies and about 6 lenses and the options to adjust the shelves to accommodate your gear is great. The foam inserts keep your gear in place and protected. I needed a place to keep my gear that would ultimately be locked away from my toddler and I'm glad I made this purchase. I can see what I want/need before opening the unit and it's a great way to display my gear

Date of experience: July 21, 2020
North Carolina
1 review
1 helpful vote
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I ordered the Benro TMA47AXL Mach3 AL Series 4 Extra Long Tripod & the Benro B3 Triple Action Quick Release Ballhead & am very happy with both. Tall, heavy duty, solid, well thought out simple design. An additional short center column is included, so you can also adjust the legs on the tripod to lay almost flat on the ground for ground level shots Tripod comes with a nice case with attachable shoulder strap included & and an additional liner case. Read the spec.'s before purchasing this, but for me it's just what was looking for. Also, shipping & delivery by Adorama was Very quick!

Date of experience: July 20, 2020
Arizona
1 review
1 helpful vote
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Loved them!
July 21, 2020

Great product! Great packaging and received earlier than expected. The results after the first use were great and exactly what I expected out of these products!

Date of experience: July 20, 2020
Arkansas
1 review
1 helpful vote
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APPRECIATE CONCIERGE PROGRAM TO HELP WITH ANY PROBLEMS OR QUESTIONS. DELIVERY OF SONY LENS WAS QUICK AND WAS KEPT UPDATED WITH STATUS OF DELIVERY

Date of experience: July 18, 2020
Louisiana
1 review
1 helpful vote
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I love the customer service who not only helps with problems but can give you educated advice. Their products weather new or used are top quality.

Date of experience: July 17, 2020
Arizona
2 reviews
1 helpful vote
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Everything run smooth with the order and the delivery. My living room now is a complete cinema experience. Thanks for everything.

Date of experience: July 16, 2020
Tennessee
1 review
12 helpful votes
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Macbook Pro
July 17, 2020

I purchased my Macbook Pro from Adaorama. They had the model I needed in stock. All other places I would have had to wait ten days to 2 weeks get it. They had 32GB of RAM laptops in stock. Of course no 32GB laptop was on sale anywhere. They shipped it the next day and I received it 2 days after that. Communication process was great. I would recommend using Adorama!

Date of experience: July 16, 2020
Illinois
1 review
1 helpful vote
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I received my speaker in a timely fashion. The box was all beaten up (that probably explains why the price was so good) but the speaker inside was intact, not even a small scratch. Very happy with the product and service.

Date of experience: July 14, 2020
Texas
1 review
1 helpful vote
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Sony RX10M4
July 11, 2020

I have just played around with the camera a small amount but works great. I pleased with the way it works and feels. Adorama did a great job in the pricing and delivery of this camera.

Date of experience: July 11, 2020
New York
1 review
1 helpful vote
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Klipsch rp625fa
July 7, 2020

Amazing speaker using them for my surround back replacing my rp600m great deal for the pair worth every penny highly recommend also came on time great customer service

Date of experience: July 6, 2020
Texas
1 review
1 helpful vote
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Thanks
July 4, 2020

TheBomb.com cüz. Errthing was gravy ya dig. Got the monitor like wooptie woop. Then hooked it up like wooptie bam

Date of experience: July 4, 2020
Pennsylvania
1 review
1 helpful vote
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I purchased a used Nikon D7500 from Adorama on June 24th. The product was delivered very timely (only 2 business days). The camera looked brand new! No manual was included, but everything else was there. I was very excited! I went to charge the battery, but the charger was defective. I called customer service (when you do this, be warned that their phone system is horrid and it is very hard to hear the person you are talking with) and the woman apologized. She told me they would send out a replacement in 1-2 business days IF they had an extra one in the warehouse. She did not tell me what would happen of they did not. Unfortunately, this took place on a Friday and apparently they only work Monday-Friday. I waited until Wednesday of the following week (day 3 of business days) to reach out via email. About 3 hours later, I received an automated email that my order had shipped. A hour after that, customer service responded with the same message. I received my new charger 2 days later and it worked just fine. They did not make me return the defective charger, which I appreciated. The product is great. I wish it came with a user manual, but I can find what I need online. I think customer service could step up their game. I was super excited for this new camera and I was unable to use it over a week after receiving it because quality control was not done on the refurbished product. I'll also share this because I'm unsure as to what is true. I called adorama prior to placing my order to see if they had an estimate on the shutter count. The woman I spoke with checked with the sales team and they estimated around 150,000 clicks. The camera is rated for 300,000, so I was happy with that answer. I checked the shutter count (by taking a picture and uploading the raw file onto an online website) and the shutter count was less than 100. I either received a much newer camera which would be a fantastic deal, or they erased the shutter count. Hard to complain IF the camera really only had a few clicks. Kind of shady if they erased the shutter count. I'm not sure if replacing the shutter is something they would do with a refurbished camera or not, but the woman at customer service made no statement insinuating that they may. Regardless, the camera works great and I look forward to capturing some great moments with it.

Date of experience: July 4, 2020
New Mexico
1 review
1 helpful vote
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Great Speakers
July 4, 2020

Great sound! These were purchased for a Father's Day gift and have been very well received. I enjoy listening to a wide range of music and I have no complaints.

Date of experience: July 3, 2020
Louisiana
1 review
1 helpful vote
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Adorama is a good company that offers a good line of products at competitive prices. Their customer service is great and I will do business with Adorama again in the future.

Date of experience: July 3, 2020
California
1 review
1 helpful vote
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Aleksandar
July 3, 2020

Great and beautiful speakers. Little problem with delivery... protective styrofoam in original packaging is totally broken... 4 metal plates for standing bottom is missing.

Date of experience: July 2, 2020
Georgia
1 review
1 helpful vote
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Nikon z6
July 3, 2020

I love my camera. Bought it for my Birthday/ Xmas gift to me. No issues other than Ups. I plan on getting a second Z6

Date of experience: July 2, 2020
Florida
1 review
0 helpful votes
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EOS RP
July 1, 2020

4k quality isn't good enough. It is great for those who just started working with full-frame cameras. Great value for this quality, but not for pros.

Date of experience: July 1, 2020
Nancy M. Adorama Rep
over a year old

Hi Ali,
I noticed that you left a 2-star rating. Please let me know if there is something that I can help with your recent order with us. I will be happy to assist you further. You can email me directly at [email protected].

Sincerely,
Nancy Miller
Adorama CS Ambassador

From the business

Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.


adorama.com
Founded in 1975
New York, NY, United States