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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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I was so pleased with this purchase. Quick and easy. Free shipping was definitely a plus. I've made two big purchases in the last 30 days. And I received everything a lot sooner than expected. Great Job Adorama.
Well packaged, reliable products, and fast shipping (aside from the USPS delay, which is understandable at this time). Very satisfied, great customer support.
Everything went very smoothly. Nothing was confusing, and it all seemed very streamlined. Package arrived on time. Had a question about delivery and my questions was answered by the company by email quickly.
I've been buying first cameras, then audio and now computers from Adorama for more than 20 years. The prices have always been competitive and never have I experienced anything with quality or warranty issues.
If everything was the lower price, I would not go anywhere else.
Go Adorama team.
The process of purchasing gear went very smoothly. Nothing was confusing, and it all seemed very streamlined. Package arrived a day later than the free expedited shipping promised(1-3 days). However, when it did finally come, the package was in great condition and the gear was definitely new.
Ordered some Klipch speakers for a very good price. The speakers sound great. Arrived very fast! Would buy from again.
I ordered a camera strap from Adorama. The pricing and communication throughout the whole process was great. With this order, UPS SurePost service was used which is a hand off from UPS to USPS. The drawback is that USPS does not update their shipping info in a timely manner. The shipping time was just as described but USPS made me wonder for a day if the package might be lost. This is not Adorama's fault. The camera neck strap is great!
I found Adorama to be the best prices I found on the camera I purchased and it was shipped fast even with the slower shipping times that we are dealing with right now. I appreciated the personal online help as well.
I have used Adorama for many years and have never been disappointed in any of my dealings with them. They have always been very honest and reliable and I can recommend them without hesitation.
They had my order shipped to my house the next day like I chose... that's better than GameStop which has delays.
I ordered a new NAS from Adorama and they delivered much faster than expected. It's brand new as specified and the experience was a great one. Would order from them again.
My order came exactly as determined and everything was packaged securely! Excited to start using my new equipment soon. Will be ordering from Adorama again in the future!
Adorama is a great company and I like supporting them with my business but UPS could do better for their customers. My shopping experience was easy enough, but receiving my package became a distressing problem when the package missed two deliveries. I finally picked it up today, however, and I am very happy with the camera.
I recently ordered from Adorama for the very first time. I have been looking for another reliable company to do give business to as I make 2-3 camea related orders a month. Long story short, I ordered a lens from them and a few other accessories. Everything went well except for the lens had some sort of damage on the rear element affecting image and video quality. They sent me a packing slip to exchange, however this is where it gets bad. I have to wait a few days for Adorama to receive the package, then I have to wait around 3 days for them to process the exchange and then I have to wait however many days the shipping takes. I needed this lens for a client in 2 DAYS from today, which is why I ordered much earlier in the week. I am going along with the exchange because I can make great use of the lens I ordered, however I have to now go rent this exact lens so that I can use it for my client in 2 days. First and last order from me. I simply can not take the risk of receiving another defective item and then waiting around a week for the entire return/exchange process. Any other times this has happened for me (twice in 6 years), the retailer simply sent out the item I ordered immediately as we both agreed that I would be charged again had they not received the defective item within a given time frame.
I ordered the canonT7 and a 50 mm lens for my daughters birthday. Its her first camera. It will come in handy for her Journalism. It was delivered in a timely matter. Price was good.
I ordered masks and having not received them within the ten-day period I contacted Adorama and
They convinced me to wait. I was leaving for five days and really needed them. Did not get them
Before I left and they were still not there when I returned. I again contacted them and asked that they
Send the replacement "expedited" due to their poor handling of the situation. Of course, they did NOT
And I am still waiting for my masks five days after my request.
Ordered an E+ used lens. Came as expected from previous purchases. Adorama packs things so nicely. Always receive items including this one in perfect condition. Lens works GREAT! Very happy with my order and will continue to purchase items from Adorama. Don't be hesitant to order used items as the ones I've purchased have been great and I have had no issues with them and save quite a bit of money as well.
Shipped promptly exactly as described. Always on point. Definitely continue to use. I've never had an issue.
My order was processed and delivered promptly. The items were well packaged, great buy and customer service.
My order ******* came very well and super fast, good service! Very friendly customer service. Good order.
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Allison,
I was concerned after reading the description of your experience with your most recent order.
At this point I can only apologize most sincerely for our failure to serve you as well as you should have been able to expect. I would welcome an opportunity to look into what went wrong here, but I'm unable to ID your order without additional details. If you have a moment, can you please email me your order number at [email protected]
Looking forward to hearing from you.
Nancy Miller
Adorama CS Ambassador