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Adorama

2.8

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Adorama Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
89
value
74
shipping
82
returns
60
quality
72

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Awesome Experience!
August 29, 2020

Received item within 2 days thorough Shop-runner, well packaged and top quality, would definitely order again at next chance!

Date of experience: August 28, 2020
California
1 review
1 helpful vote
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What a Light
August 27, 2020

Powerful and fast! Totally responsive to the controller! Excellent studio Light, lots of stop. Perfect for portraits, head to toe and Product!

Date of experience: August 26, 2020
Texas
1 review
0 helpful votes
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Nice cheap monitor
August 27, 2020

The monitor looks real nice for a hundred dollar monitor. Its comes with all the cords in need and looks kinda clean.

Date of experience: August 26, 2020
California
1 review
1 helpful vote
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Canon EOS 6D Mark II
August 27, 2020

Kits can be a tad misleading in stock availability, but I rethought my purchase and bought the 6D Mark II and I am in love with it!

Date of experience: August 26, 2020
New Jersey
1 review
0 helpful votes
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Sonos 5.1
August 25, 2020

Easy to deal with and fast shipping. Product was packed well and arrived unblemished. They also helped me change my order with ease. Highly recommend.

Date of experience: August 25, 2020
Texas
2 reviews
0 helpful votes
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Great service
August 25, 2020

Very smooth transaction, quick shipping, very well company to do business with, very good selection of equipment to choose from.

Date of experience: August 25, 2020
Oregon
1 review
1 helpful vote
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Everything arrived as expected in the condition it was advertised. Easy purchase and good communications on the status of my order, plus follow up.

Date of experience: August 24, 2020
Texas
2 reviews
0 helpful votes
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Great
August 25, 2020

Printer I ordered works great. I love the printer and it even came early than they said it would. Will be a repeat customer.

Date of experience: August 23, 2020
Missouri
1 review
0 helpful votes
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Great company
August 23, 2020

I referred to your website from a friend! It did not disappoint! Very fast shipping and great communication! Even received my lens a day earlier than I expected! I've already used my lens and it works great, just what I was wanting!

Date of experience: August 22, 2020
Bhutan
1 review
2 helpful votes
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This review is for international customers only, while they do have a huge selection with reasonable prices, their customer service and shipping services for international customers is outright horrible.
I had ordered some equipment for the office a few weeks ago, they shipped it to the wrong place, by that i mean they shipped it to another country altogether. Now after 1 month of haggling with their less than competent customer service reps, they are offering to recall the shipment back to its origin but they want to charge me for shipping and "other expenses" incurred to them. I find that completely unreasonable and i am planning to forward the case to consumer protection. I sincerely hope nobody has to go through such unpleasantness.

Date of experience: August 18, 2020
New York
2 reviews
0 helpful votes
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Smooth Transaction
August 17, 2020

Ordered some Bose Headphones and some Vflats. Actually purchased within the store and had it shipped. Shipping was free and received the items in 2 days as promised. Super smooth transaction!

Date of experience: August 16, 2020
Georgia
1 review
0 helpful votes
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Everything is Great!
August 16, 2020

I got all of the items I ordered! After setting them all up I am very pleased! Everything arrived neatly packed and secure as well!

Date of experience: August 15, 2020
Texas
1 review
3 helpful votes
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Took very long to talk to customer service, and was told I could expect an email within a few days. Nothing heppened. Didn't recieve the partial refund as promised. No email at all.

Date of experience: August 15, 2020
Louisiana
1 review
0 helpful votes
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Great Online Store
August 16, 2020

They had the correct equipment at a great price! Quick order processing and delivery! Product was an EvoII Pro drone!

Date of experience: August 15, 2020
Michigan
1 review
0 helpful votes
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I was searching for an affordable camera package and found a very good one at Adorama.com. I showed the listing to a cinematographer friend and he thought it was a great deal: Canon camera with zoom lens at a discounted price. He advised I purchase it and I did. Have been very happy. I get my memory cards from Adorama too.

Date of experience: August 14, 2020
Minnesota
1 review
9 helpful votes
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I received some binoculars from Adorama in a large box with a little bit of bubble filler. Since the binoculars are mil-spec tough I wasn't that concerned, but a smaller box with better filler would have both been better and less wasteful. Everything else about the experience was great. I couldn't find a lower price anywhere else, and the communication during shipping was top notch. I will be ordering from them again.

Date of experience: August 14, 2020
New Mexico
2 reviews
0 helpful votes
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Fast delivery
August 14, 2020

I needed a printer fast and it arrived within 3 days, one day earlier than projected.
Great service.

Date of experience: August 13, 2020
Kentucky
1 review
0 helpful votes
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I finally received everything. Had a little trouble with drop shipping from Manfrotto. But once I established the problem I received the rest of my order fairly quickly.

Date of experience: August 10, 2020
California
1 review
1 helpful vote
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Speakers
August 10, 2020

Speakers were in one box not 2 so extremely heavy and hard to take out of the box. Not a very good cabinet looks like a cheap speaker from the outside.

Date of experience: August 9, 2020
Texas
1 review
0 helpful votes
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Received order
August 9, 2020

I received my order and the costumer service was super professional. I received my order next day delivery and the shipping was avoid. Super amazing costumer service. Thanks!

Date of experience: August 8, 2020

From the business

Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.


adorama.com
Founded in 1975
New York, NY, United States