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The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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Received item within 2 days thorough Shop-runner, well packaged and top quality, would definitely order again at next chance!
Powerful and fast! Totally responsive to the controller! Excellent studio Light, lots of stop. Perfect for portraits, head to toe and Product!
The monitor looks real nice for a hundred dollar monitor. Its comes with all the cords in need and looks kinda clean.
Kits can be a tad misleading in stock availability, but I rethought my purchase and bought the 6D Mark II and I am in love with it!
Easy to deal with and fast shipping. Product was packed well and arrived unblemished. They also helped me change my order with ease. Highly recommend.
Very smooth transaction, quick shipping, very well company to do business with, very good selection of equipment to choose from.
Everything arrived as expected in the condition it was advertised. Easy purchase and good communications on the status of my order, plus follow up.
I referred to your website from a friend! It did not disappoint! Very fast shipping and great communication! Even received my lens a day earlier than I expected! I've already used my lens and it works great, just what I was wanting!
This review is for international customers only, while they do have a huge selection with reasonable prices, their customer service and shipping services for international customers is outright horrible.
I had ordered some equipment for the office a few weeks ago, they shipped it to the wrong place, by that i mean they shipped it to another country altogether. Now after 1 month of haggling with their less than competent customer service reps, they are offering to recall the shipment back to its origin but they want to charge me for shipping and "other expenses" incurred to them. I find that completely unreasonable and i am planning to forward the case to consumer protection. I sincerely hope nobody has to go through such unpleasantness.
Ordered some Bose Headphones and some Vflats. Actually purchased within the store and had it shipped. Shipping was free and received the items in 2 days as promised. Super smooth transaction!
I got all of the items I ordered! After setting them all up I am very pleased! Everything arrived neatly packed and secure as well!
Took very long to talk to customer service, and was told I could expect an email within a few days. Nothing heppened. Didn't recieve the partial refund as promised. No email at all.
They had the correct equipment at a great price! Quick order processing and delivery! Product was an EvoII Pro drone!
I was searching for an affordable camera package and found a very good one at Adorama.com. I showed the listing to a cinematographer friend and he thought it was a great deal: Canon camera with zoom lens at a discounted price. He advised I purchase it and I did. Have been very happy. I get my memory cards from Adorama too.
I received some binoculars from Adorama in a large box with a little bit of bubble filler. Since the binoculars are mil-spec tough I wasn't that concerned, but a smaller box with better filler would have both been better and less wasteful. Everything else about the experience was great. I couldn't find a lower price anywhere else, and the communication during shipping was top notch. I will be ordering from them again.
I needed a printer fast and it arrived within 3 days, one day earlier than projected.
Great service.
I finally received everything. Had a little trouble with drop shipping from Manfrotto. But once I established the problem I received the rest of my order fairly quickly.
Speakers were in one box not 2 so extremely heavy and hard to take out of the box. Not a very good cabinet looks like a cheap speaker from the outside.
I received my order and the costumer service was super professional. I received my order next day delivery and the shipping was avoid. Super amazing costumer service. Thanks!
Answer: Hi Laurie It sounds as though Polly was not able to open the file and may not even have realised you sent it. Can I ask you to send the pictures directly to me - I have a capacity for receiving larger files - also your order number. And I will look after you from here. Please accept my apologies for the inconvenience and disappointment caused and I look forward to hearing from you. Best wishes Helen Oster Adorama Camera Customer Service Ambassador [email protected]
Answer: Please can you email me with your order number so I can help? [email protected]
Answer: Never deal with them, slow and shady. Price may be changed instantly
Answer: You can`t be even sure that it is in stock. They attract traffic with low prices. I was recently put on hold for a sweet deal on cinema camera (that is why I am here) and finally they cancelled my order. Price was too good to be true.
Answer: Dear Laurie I have not received any emails at all from you - I have checked my spam and my trash. Please send ONLY your order number to me: [email protected]. Do not attach or include pictures. Helen Oster Adorama Camera [email protected]
Answer: I was sorry to see this and would like to help, but am unable to ID your order without more information. Can you please email me with your order number: [email protected]. Helen Oster Adorama Camera
Answer: I'm sorry, but any returns need to be discussed directly with the manufacturer, as per our website: http://www.adorama.com/help/returnPolicy "Following items cannot be returned once opened Software, Film, Paper, DVDs, Bulbs, flash tubes, Batteries, Ink cartridges, Notebooks, Netbooks, Tablets, iPads and Computers". If you have any additional queries you are most welcome to email me directly: [email protected]
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.

