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Adorama

2.8

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Adorama Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
89
value
74
shipping
82
returns
60
quality
72

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow William K.
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I received an e-mail from Adorama describing the Rebel EOS Rebel T6 (EOS 1300D) DSLR kit bundled with an unbelievable collection of accessories, including an 18mm F/3.5 to 75mm F/5.6 IS lens, a 75mm F/4 - 300mm F/5.6 III lens, UV, CP, and ND 58mm filters for each lens, a 16 GB SDHC UHS-1 memory card, an extra battery, a Canon camera bag, a lens cleaning kit, and the Corel Photo-Video-Art Suite software which includes PhotoMirage, PaintShop Pro 2019, VideoStudio SE 2019, Painter Essentials 7, and AfterShot Pro 3. All of this at an incredible price of $399.99. Although the camera is a low end DSLR and was released in 2016, the price was right! The DSLR kit was delivered very quickly despite the fact that the COVID-19 pandemic is currently raging in NYC.

Date of experience: April 15, 2020
Washington
1 review
0 helpful votes
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Hi there, the delivery arrived on time, but there was a part missing. I spoke to the manufacturer about how to put it together and they mentioned there should have been a separate plastic baggie taped to the teleprompter with knobs that attach everything to the tripod. This part is missing and we have it attached with clothespins. We would like to receive the missing pieces in order to stabilize the devices and camera and ensure professional quality. This is being delivered directly to our company's CEO's home for increased virtual livestreaming events and videos.
Thank you!

Date of experience: April 15, 2020
Nancy M. — Adorama Rep
over a year old

Hi Gayla,

I'm sorry if you received the order missing a part. Can you please send me your order number so I can look into this?
You can email me at [email protected]

Looking forward,
Nancy Miller
Adorama CS Ambassador

Virginia
2 reviews
0 helpful votes
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Best of the best
April 16, 2020

Best prices and best costumer service, I've been a costumer for 10 years and always I've had a perfect expirience. They sell everything I like from cameras and computers to home theaters and TV's, I wil
L keep doing business with them, thanks

Date of experience: April 15, 2020
New York
1 review
0 helpful votes
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Needed ASUS zenbook 15 laptop ASAP, was able to pick it up at the store (no contact) the next day. Very helpful to be able to work from home.

Date of experience: April 14, 2020
Pennsylvania
1 review
0 helpful votes
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Great Service
April 13, 2020

Great service, fast shipping time! Had some problems on my end with the order. Everything was taken care of and the process was fast and easy.

Date of experience: April 12, 2020
Texas
1 review
0 helpful votes
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I received the order, have not gotten the opportunity to use the backdrops yet; had to return the Westcott Background support system due to a small details and malfunction. Nothing on Adorama's side. Adorama took care of the problem as soon as I presented it and they're sending me a replacement.

I'd recommend Adorama to any friend that's into photography or videography.

Date of experience: April 11, 2020
California
1 review
1 helpful vote
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100-300 zoom etc
April 12, 2020

Just tried the Panasonic 100-300 zoom yesterday on my newly acquired (used) OM-D E-M10 III. Saw and photographed a Cooper's Hawk at long range. Easily identified on the photo. Very pleased.
Other items are fine: SD cards, UV filter, extra battery.

Date of experience: April 11, 2020
Missouri
2 reviews
0 helpful votes
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Epson XP-4100 printer
April 11, 2020

Have just gotten this printer and other than taking some time to connect to wireless I am very pleased with the way it operates and the quality of it prints. I feel this is a good buy and recommend Epson XP-4100.

Date of experience: April 10, 2020
Indiana
1 review
12 helpful votes
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These speakers sound very nice for being 10 years old. I have no idea where they picked these up but there must have been a bunch in a warehouse somewhere in Canada since these were for the Canadian market, The U.S. version is just called the F3. Cones seem to be a plastic composite but look very close to the spun copper of the newer models. At this price it's hard to go wrong

Date of experience: April 9, 2020
South Carolina
1 review
0 helpful votes
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With the amount of Youtube videos about other lights, I'm shocked that more Youtubers aren't talking about this light. I find it to be one of the best affordable options for run and gun type photographers/videographers. The bi color adjustability allows you to adapt to match the light of the environment you may find yourself in.
Bowens mount allows you to use a plethora of light modifiers vs. the limitations of LED light panels. It also accepts V-mount batteries. Build quality, light quality, carrying case etc. are all great. I Love it so far.

Date of experience: April 8, 2020
California
1 review
0 helpful votes
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Very trustworthy
April 9, 2020

Have never had problems with Adorama. They're solid and professional. Have relied on them for all types of photo and video gear and they've always come through. Fast shipment, great communication.

Date of experience: April 8, 2020
Rhode Island
1 review
1 helpful vote
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Love Adorama! Order a small part from them on the very same day I ordered a small part from B&H during the Covid-19 pandemic. The Adorama packaged arrived 2 days after I ordered it. It's been 4 days and I'm still waiting for the B&H delivery. And it says I've got 2 more days to wait. I know it's a pandemic and all, but Adorama just gets it done. They have also been EXTREMELY helpful with returns of faulty items. Adorama is my go-to source for photography equipment. Never had a complaint with them.

Date of experience: April 7, 2020
Texas
1 review
0 helpful votes
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Everything arrived on time and in good order. Got it all set up yesterday and it sounds wonderful. I will be checking Adorama's website for more great deals.

Date of experience: April 5, 2020
Texas
1 review
0 helpful votes
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Awesome Delivery
April 5, 2020

My order arrived precisely and on time but it was supposed to be a gift for my wife, but it's like am a little old school. She want a red 13 inches touch screen and other things. Well am returning it to get a refund. I hope I get it soon so I can please my wife or else there will be no peace. Thankyou

Date of experience: April 5, 2020
Washington
1 review
0 helpful votes
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Parts were missing
April 5, 2020

I ordered a C-Stand with a 40" boom arm and then an extra boom arm and a hard drive. Everything arrived on the delivery date, but when I unboxed the C-Stand the boom arm that was supposed to be packed in wasn't there. Very frustrating.

Date of experience: April 4, 2020
Nancy M. — Adorama Rep
over a year old

Hi Drew,

I apologize if your order arrived missing a piece.

If you have a moment, can you please email me your order details so I can look into this see how I can help.

Looking forward to your response,

Nancy Miller
Adorama CS Ambassador
[email protected]

Georgia
1 review
0 helpful votes
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Seamless the way they operate this website. I recieved my package and all of the items were in amazing condition and they were even used! Will definitely be using Adorama again very soon for lens purchases.

Date of experience: April 4, 2020
California
1 review
0 helpful votes
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Benq bl2480
April 1, 2020

Great value for this monitor. Was delivered on time. Appreciated Adorama's shipping notifications. Will shop here again

Date of experience: March 30, 2020
California
1 review
0 helpful votes
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We were desperate to acquire the solutions we needed to get our church livestream up and running in the midst of the pandemic... Adorama not only provided quality service and affordable pricing, but they were able to get us the products just in time. Everything was able to be installed, tested, and used - and we are so grateful.

Date of experience: March 29, 2020
California
1 review
7 helpful votes
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Receiving this package literally brought happiness to my life. Box was brand new and completely intact. Device turned on and it was 100% authentic. I was a bit skeptical to buy it at such a low resale price compared to other offerings. I will definitely reuse and recommend Adorama. Safe, assured and trustworthy!

Date of experience: March 27, 2020
California
1 review
0 helpful votes
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Accepted (UPS) delivery of order 4-days after placing. Packing was great and even though order was completed from two locations, both packages arrived together.

Date of experience: March 26, 2020

From the business

Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.


adorama.com
Founded in 1975
New York, NY, United States