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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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I found the Nikon 80-300 refurbished lens at Adorama for a good price. It was easy to find and order and and I received it in a short time. It works well. Like new for a lot less. This one lens will do everything I needed 2 lenses for before. A lot less lens changing.
Maybe a fluke? As I've never received a defective product before this time. I'm hoping the replacement will work out.
I am more than pleased with the refurbished lens I ordered other than not being in an original box I would have thought I had purchased a new lens. It was everything promised, I have purchased from Adorama a few times previously and have always been happy with the product, shipping, and service. I would recommend Adorama!
Quick and fast service. A great way to start my business off to a great start. Would recommend to my family and friends.
Easy navigation and best prices. Check out was super smooth. Merchandise delivered safely on third day. Highly recommend.
The item was a refurbished 2019 iMac. It arrived in perfect condition with a keyboard and mouse. I did have to restart it to reconnect it to the hard drive. Then I used Migration Assistant to transfer all data from my other iMac. Everything went smoothly. I did have to delete some older apps and reload them with newer versions. I also purchased Microsoft Office for Mac, 2020, and it runs flawlessly. I will download firmware updates as needed. My essential apps and their data seem to be complete.
I have been buying camera gear from Adorama for many years and have never returned anything.
First camera purchase from this site. Ordered a bundle, and the shipping process to delivery was seamless. Came exactly on the date as expected. Products were well packaged, no damages.
Would buy from here again!
The customer experience from Adorama was five stars. Easy to order, clear instructions, etc. The only negative was not Adorama's fault, but the shipper, UPS. I had a tracking number, and could only watch helplessly as my package went way off track and sat in some bizarre location for the weekend. It did arrive, but I was nevertheless disappointed in that "next-day" air did not happen. Anxious about the whereabouts of my nearly $2,000 camera, I tried various ways to contact UPS. In a word, useless and unhelpful. Again, not Adorama's fault, and I would definitely purchase from their website again.
Great product and great price. Fast shipping. I hope for another deal soon. Will be back!
Ordered two pairs of speakers. Price was an excellent deal and they arrived in only 2 days. Three of the 4 arrived in pristine condition. One of them had a small gouge in the finish on top. All 4 sound amazing. I immediately e-mailed customer service and detailed the issue and included pictures. Within hours I received a response with an offer of a discount for the cosmetic flaw. True customer service from a company that actually cares. Very rare these days. I will continue to be an Adorama customer for the foreseeable future. Thank you!
The Flashpoint for Canon was returned and Adorama is sending me the right Flash. Customer Service is on top of it. Nice work especially as it was my mistake.
Recieved my items in a timely manner and very well packaged. I also signed up for the deliver alerts and those were also very helpful as I knew exactly where my items were. I will continue to buy from Adorama.
Shipped these pretty big speakers quickly free and brand new. They arrived perfectly and sound amazing. Definitely happy with this purchase!
I have been wanting this brand of speakers for awhile. When I saw them at a great price at Adorama I didn't hesitate to grab them. The Klipsch F-300s sounds great in our home. Thanks Adorama
I've been purchasing from Adorama for 40 years and their service has always been good... however, it has become OUTSTANDING in the past few years.
I highly recommend them "
Arrived on time and in good condition. A good deal for the brand. I currently have an older model and these are a great upgrade.
I ordered a pair of Klipsch floorstanding speakers through Adorama and was blown away! The price Adorama was able to offer for these speakers is unreal and the shipping delivery was top-notch. This was my first time ever hearing about Adorama. I will definitely be buying more products from Adorama, as they've immediately turned into an online store that I browse daily, to find the best deals. Thank you, Adorama!
I was so excited to find Adorama when I really needed it! I'm venturing into the worlds of videography and podcasting and I didn't have a lot of money to spend, but Adorama made it easy with good prices for my budget and flexible options to buy with. Definitely will be back for more later!
My first used lens purchase ever and I couldn't be more satisfied. Lens is in great condition and works perfectly, at a third of the original price.
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members