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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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Adorama is my GoTo supplier of camera accessories... excellent all around... great selection and service... good shipping.
Very satisfied with the support during the purchase and timely dispatch. Got the product on time and good condition
Slow shipping, took almost 2 weeks. Awful packaging, ripped box right through the "handle carefully" message. This was a piano so you can understand my concern. Thankfully it appears to be working but this is just an unacceptable lack of care.
Fast Delivery, Great Deals on Products, and No-Fuss Transaction. A wide selection of electronic products. Adorama had the product I was looking. A real pleasure to buy from.
Adorama shipped my product quickly and it arrived in perfect condition, however the packaging was terrible. The product clearly did not fit in the box that was used, so extra cardboard was taped to the end to try to cover it. Only the tape did not hold so it nearly fell apart and arrived with packing material sticking out. Upon opening, there was hardly any padding material used at all. Again, thankfully the product arrived in perfect condition regardless, but I'm not excited about using this site again if I need to be this concerned about the condition of the packing and product when ordering.
Fast shipping, great prices, and quality products! Very pleased with the customer service and customer experience!
Good prices for gently used gear, Easy to find what you're looking for and quick delivery. Will shop with them again in the future!
Yamaha has been around for quite some time and I have always enjoyed the sound that this product has given me over the years so I'd like to thank the makers of such a product with an awesome sound
Great company in all aspects... Period. In the future I will definitely shop on this company's website again.
Great product, great prices, great delivery. I love this company. I'm so excited to use this little Fuji camera. So nice to have a great camera when I don't wanna haul my 35mm around. And great street camera that doesn't intimidate people. Looking forward to really learning it.
I recently purchased three used Nikon Lens from Adorama. All three arrive as expected and on time. What I didn't expect was the unusual packaging. Two of the lens arrive packed in Nikon Cases, no problem. However, the most expense lens (approx $700) arrived in a plastic "zip lock" type bag - no case of any kind. The last time I checked a 16mm -80mm Nikon zoom lens is considered to be fairly fragile. When I finally got through to a real person in NYC and not in the Philippians I was told this. "When you buy used or reconditioned lens they don't come with cases." Strange that two out of three lens did come with cases, so much for that comment. I then looked at their website to see if they even did carry a case for it. Sure enough they had a used case for this exact lens in E+ condition for $21.95 plus shipping. (Yes, I had to purchase it and pay to ship it)
Ponder this? I have spent just over $5,000 on photographic equipment this past month and I have purchased it through various vendors just to see how professional they were. With Adorama they had a $950+ order and chose to send a fairly expensive lens in a plastic bag rather then put it in a $15 to $20 case. The bottom line is they got their $21.95 for the case but lost thousands of dollars in future orders. Not what I would call a smart or profitable business decision on their part. Is it a Good Product - Yes / Good Customer Relations - NO / Common Sense - Apparently Not
Dr. Gary H. Kadow
The Villages, FL
I upgraded my Synology NAS 718+ from 2Gb to 16Gb with no issue. Memory was delivered quickly and works as expected
I have purchased many things from Adorama over the years. Always fast shipping and competitive prices. I have never had to return anything but their return policy is top-notch. Thanks!
I haven't even opened it yet, but I am very familiar with the PlusTek Scanner. I have an older one that is no longer supported due to age, but when it was running I was very happy with the results. I expect nothing less than top quality with this one! You can see they are basically the same in every way except color and specs. The company puts their money where it counts... The product itself! The top unit is the new 8200i.
I love ordering from Adorama. Their website is easy to navigate and they offer great products at great prices. I really like that they sometimes offer free items with a purchased product such as lens filters and cleaning kits. Adorama ships really quickly and the products are always packaged securely to avoid damage.
Excellent notifications, they keep you up to date.
Best reason to buy from Adorama, they are not *******@zon!
I order from Adorama all the time for supplies for my business. I don't know how everything gets to me so quickly. I always receive my order the next day. And they carry high quality products. I highly recommend Adorama.
Never ever have I had anything go wrong with an order or shipping when I use Adorama.
If you want quality products, service and delivery shop at Adorama.
Adorama was very prompt with shipping and sent me alerts every step of the way. I have ordered a second set, for the rear speakers, in my surround system. Great to do business with the company!
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary,
I was sorry to see that this was your experience with your most recent purchase. If you have a minute, can you please send me your order number so I can review what happened here? My email is [email protected]
Sincerely,
Nancy Miller
Adorama CS Ambassador