On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Super fast shipping. The bundle is a great deal. Staff was helpful. Plan on purchasing Lena from them in the future
Thanks for your outstanding service I love to shop with you guys always on time with delivery and good prices keep up the outstanding job!
This is a good deal. Very responsive and professional... great quality products at competitive prices...
I will be shopping again maybe for a new camera...
Bought the used Zeiss 100mm f/2, it is fantastic! Tack sharp! I was able to get a superior quality lens that I would never have been able to afford new. I couldn't be happier!
Adorama was able to deliver my FX 100-400 mm lens quickly by shipping backordered accessories separately. This was greatly appreciated I love being able use the lens and don't mind waiting for the filters.
I was pleased to work with this company and will do business with them in the future. I appreciated the extra security step the company took before my purchase was accepted.
I like that you partnered with AMEX which provides me good benefit to receive credit, which lowers the cost from all the other retailers. Thank you.
First time I shop at Adorama and it was a great experience. My scanner arrived earlier than expected, and I am very happy with my purchase
Upgraded from a D7500.
I do cityscape photography in New York and Los Angeles and so far this camera puts in the work. Thank you Adorama
These guys are AWESOME! Finally, another great online supplier found out how to be better than Amazon, by treating customers, not like just another number, but rather, people with good taste, different approaches, and great awesome products, available and ready for delivery. Whereas with Amazon, you feel like you are just another uneducated consumer, just looking to be fooled by gimmick pictures and Chinese products with No value added at ALL.
The Casio PX160 bundle arrived quickly. The box the stand in was ripped, but everything was in perfect condition. The piano works great and the price was the lowest I could find.
Adorama ratings are accurate and the quality of their service from order to delivery is very good. A seller I trust time and time again. Thank you!
Fast shipping, good prices, excellent packaging. What more can you ask for?
Also they provide advanced support on the product (a Fuji camera for 90 days so that's Great for those who might need it).
I'm new to photography, and wanted to add some lenses to the basic kit I recently purchased, but I wasn't sure which lenses would be good for me to buy now, not terribly expensive, and useful for a long time. I chatted with Stephanie, who was incredibly helpful (& very patient with my ignorance!) She made several recommendations for lenses to add to my kit as I can afford them and after doing my research, I purchased the first lens (bundle) along with a tripod for a good price compared to other vendors. Delivery during covid-19 is of course a challenge, but everything arrived in good shape in a reasonable amount of time. I highly recommend Adorama and look forward to working with them for all my camera and photography needs.
I have started using Adorama mostly due to their return policies and they use UPS instead of FEDEX.
They usually have items I want in stock. I like their VIP program. Have saved money on shipping and with earned points.
Very happy with my on-line purchase. Needed some photo albums to go old school as I found boxes of family photos when going through my dad's storage unit - too many to scan, so I was pleased to be able to find a photo album with enough pages to store my family's photos.
Received my canon m50 just as mentioned! Great packaging and quick arrival! Thanks will order again soon.:)
P. S you guys had the best overall deal!
Love my kit, Shipping was fast. As a beginner, I Can't wait to get started with my camera. I will definitely use Adorama again for camera lens and accessories
Took a couple days to ship but understandable considering the covid-19 lockdowns. Once it shipped it was here super fast and customer service was great in answering my questions.
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members