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Adopt A Pet has 122 customer reviews and ranks 624th in the Pets category. Common review topics include adoption fee.
Adoptapet.com, like Petfinder.com is more like Craigslist for pet adoption than anything else. You are not adopting from the site, you are adopting from the listing organization. They just provide the marketplace to help you find listings and to communicate with the pet advertiser.
Adopt A Pet supposedly vettes the organizations that list on the site, but this seems limited to a Vet Reference and they do not require proof of 501(c)(3) status or that documentation to prove you have required permits to operate a shelter or rescue in order to list on their site. There standards are not transparent and there are a lot of bad actors and wackos to be found.
The only mechanism they provide for complaining about an organization is via email and that information is way too hard to find. This lets a lot of bad actors and wackadoodles stay in business and make pet adoption far more frustrating than it should be.
PetFinder (and all the pet adoptions sites) really need to provided a rating and review system like eBay, This would quickly identify the organizations to avoid and save people heartache and frustration.
They should also require a link to the adoption requirements and applications on the site.
If they were to do these two things, I believe the majority of the complaints about pet adoption could be avoided.