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business logo of Adidas
adidas.com
active, casual, streetwear, swimwear men, womenAge 19-25, 26-45
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About the business


adidas.com
+1 800-982-9337
Germany
Adidas is part of Adidas AG
Clothing item from AdidasFashion apparel by AdidasMerchandise from Adidas clothing lineAdidas fashion product

Business Highlights

General

Parent Company: Adidas AG
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.99
Free Shipping: sometimes
Free Shipping Detail: for adiclub loyalty program members

Returns

Return Policy: free
Return Instructions: full refund if the products are in original condition.
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: Partnered with FastFeetGrinded to recyle shoes

Product

Style: active, casual, streetwear, swimwear
Body Fit: tall, regular, petite & short, maternity, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-982-9337

Payment Options

Payment Methods: card payments, financing
Buy Now Pay Later: Klarna, Afterpay, Affirm

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate Adidas?
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Adidas Reviews Summary

Adidas has a rating of 1.7 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Adidas most frequently mention customer service, gift card and business days. Adidas ranks 295th among Sportswear sites.

service
153
value
138
shipping
140
returns
127
quality
126

We monitor reviews for authenticity

Ukraine
4 reviews
1 helpful vote
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LOVE IT
June 11, 2021

I love everything from this brand. I use their stuff for a few years and all this time I can't stop enjoy their products!

Date of experience: June 11, 2021
Texas
20 reviews
19 helpful votes
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Good quality stuff
June 11, 2021

Delivery took a little longer than usual, but that's to be expected at the moment. Trainers were not exactly as described on the website, so not sure if I will keep them. No issues with the rest of the order.

Date of experience: June 11, 2021
Texas
1 review
1 helpful vote
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Shoddy workmanship
May 23, 2021

My son's shoes began falling apart on the second day he had them.
Customer service said "normal wear and tear". On day 2!
This household is done with Adidas

Date of experience: May 23, 2021
Oklahoma
1 review
0 helpful votes
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Adidas has pushed racism in the country through their showing of children shouting no justice no peace suggesting that justice is synonymous with one race being put in jail. Disgusting. And their brand is crap

Date of experience: May 1, 2021
New Jersey
2 reviews
0 helpful votes
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It's a perfect site
April 30, 2021

It's a perfect site. I bought here everything for doing sport. It's so comfortable for me that I create only one order and have everything that I need.

Date of experience: April 30, 2021
India
2 reviews
0 helpful votes
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I bought here my perfect shoes. It's always high-quality goods. The shoes are too classy! Last for a long time. The rate of the product is genuine. I suggest my friends buy it from this site. It is good to gift someone from this product.

Date of experience: April 14, 2021
Virginia
1 review
0 helpful votes
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Poor customer service
March 19, 2021

I really got mad after my order through adidas.com delayed three times and keep getting delay notification instat of my pakage! What a disresponsiblity and bad sences, i recived my order in 11 days instate of 4 days that i told when i submet my order. I could get it 2 dollars cheaper and in 2 days if i ordered it by amazon. But i thought it will be beter experience if i go with the oregin sorce which is a big not a true. So i gave them 0/5

Date of experience: March 18, 2021
New York
3 reviews
5 helpful votes
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Worth for Money
March 5, 2021

There are lot of collections. One can choose as per their preferences. I love their designs, Give them a try.

Date of experience: March 5, 2021
Australia
72 reviews
29 helpful votes
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Adidas Review
March 4, 2021

Great selection of sports clothing! Everything is high quality, and clothing designs are both cute and functional. Especially love how breathable some of their gym tops are! They also have quite nice backpacks that can be used on an everyday basis, and are sturdy + spacious

Date of experience: March 3, 2021
Canada
2 reviews
2 helpful votes
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Loss the order
February 11, 2021

I order clothes from Adidas for my son's birthday. The delivery new happy. They sent me a photo and said the delivery guy left the package from my door and I need to deal with the delivery company and gave me the phone #. I called three time during my work break. Last guy from Adidas, he even hang up the phone when I ask him to refund my money because it's almost month I am dealing with these people. It's almost $400 dollars worth of clothes. I am not done with it. Never order anything online from them.

Date of experience: February 11, 2021
Puerto Rico
1 review
1 helpful vote
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I was just duped into browsing the Adidas website for two hours, selecting 3 items to buy, and liking many others for future purchases, thinking I'd get a 30% discount for being a nurse, but it's a disgusting PR stunt! When I proceeded to check out, when I entered the "promo code" that I also had to spend 15 minutes verifying in a 3rd party website (ID verify) that I was a nurse, the "discount" line in the totals changed to "30% off" but the total and shipping were the exact same! Be aware that Adidas is only concerned with pretending to care about those whom they offer these fictitious discounts to, for good PR, but just taking a moment to review your order, once you're conned into browsing their site, will show you how full of it they think we are!

Date of experience: January 19, 2021
Illinois
6 reviews
3 helpful votes
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Criminals
December 24, 2020

Horrible. Zero customer service. Zero respect. Refuse to cancel an order. Refuse to investigate where the order even is. Package has dissappeared and they refuse to help at all.

Date of experience: December 24, 2020
BA
5 reviews
12 helpful votes
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I bought an Adidas shoes couple of months ago which I thought would be perfect for everyday use. I wore it the first time and walked in it for 20 minutes, and the back of my leg started to bleed from the scraping of the shoe against my leg, not exactly what I expected..

Date of experience: December 23, 2020
South Carolina
1 review
1 helpful vote
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Someone needs to stoke this company down for good - I have been waiting for a month for Xmas package I ordered. Only to find out - so has everyone else. Don't do it. Don't think this is even a real company. No tracking numbers match up - nada - SHUT THEM DOWN

Date of experience: December 21, 2020
Virginia
1 review
1 helpful vote
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Placed a order on 11/30, here it is, December 19th and still no items. I did every thing right by shopping early and they really messed me up. Website showed it left their company, and then resides in a black hole for the next 3 weeks with absolutely no update beyond that using their tracking number. Called their customer service department last week who basically told me tough luck. Will never buy from their website again. I'm having to shop last minute to replace the shoes I never received. I will be requesting a full refund on Monday to help pay for the other purchases I have to make now. Really really disappointed in them. I bought on line for EVERY SINGLE purchase during my holiday shopping and this is the ONLY ONE who really screwed up.

Date of experience: December 19, 2020
Australia
1 review
1 helpful vote
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Utterly disappointed!
December 15, 2020

Placed an order for multiple items on 28th of November and items weren't shipped till 14th of December, yes, 16 days after placing an order which then got an email that one of the item (most important one) is out of stock and has been cancelled! Well, what do you expect if you take 16 days to shipped my items of course there's a big chance they will be out of stock! It's meant for a Christmas present too now I only have few days to find them and get them to me on time, which I now have to pay full price plus shipping costs as I tried to get this specific item on Black Friday sale for the discount. Chat support sucks, no help and no response at all! So so disappointed!

Date of experience: December 14, 2020
Canada
1 review
0 helpful votes
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Returned my items
December 14, 2020

I have experienced terrible customer service with adidas and their shipping company.
I placed an order on black friday for a hoodie however my address was missing a unit number.
I contacted adidas to explain this and they said there was nothing they could do, and that i would have to wait for my refund and reorder the item at FULL PRICE.
The items is now SOLD OUT and won't have it in time for Christmas.

I am upset because i contacted the shipping company and the reassured me they have corrected the address and it wouldn't be sent back. I did my part in fixing it and NOBODY helped me.

Now i am without a gift, expected to reorder an item thats sold out!? And WAIT like 2 weeks for a refund?

So basically i'm out $60 over the holidays with no gift.

Thanks for nothing.

OH and i've been trying to get in contact with customer support but they are closed all weekend and its Monday and still no support is available.
TERRIBLE customer support. Come on. Be prepared.

Date of experience: December 14, 2020
New York
1 review
3 helpful votes
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Very disappointed
December 10, 2020

I placed online order of 4 items with adidas on 12/01/20. On 12/02/20 i received tracking numbers for 2 packages, on12/4/20 I received 2 items. As of 12/10/20 the 2nd package which contained a new release sneaker (now sold out) still has not been received by USPS from adidas. Today they told me it's never gone from their warehouse to the USPS, with no resolution offered. Also be aware of their company policy regarding packages never shipped or lost in transit, they WILL NOT replace these packages, they will refund you and you must re order them, so if you are purchasing with their current 30% sitewide discount and your package is lost in order to get your items you must repurchase the items at the current price, so you could be paying 30% more than you originally paid. I honestly will not order from them anymore, I've never experienced a company unwilling to replace a lost or never shipped package, not ever

Date of experience: December 10, 2020
Mississippi
1 review
1 helpful vote
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I place an order of well over $100 before tax, shipping, etc. during their cyber Monday sale. Some of my items instantly had a shipping delay and I was notified. That's fine - I understand COVID is hampering the shipping industry. That's not the real issue, because those items appeared only a day after they were scheduled to. My problem is that one item, scheduled to arrive dec. 6th, has not even been received by the shipping company. Not only that, but the item seems to now be sold out on their website. They've already taken the money from my account, which is even more strange, because they charged this item separately (and the money came out of my account for said item a few days before the money for the others). When contacting customer service, they asked me to provide 10 business days for processing, yet the shipping option I selected said 3-5 days for processing (7-10 days for arrival), and the original customer support agent said it would be no longer that 3-5 days for processing and that I would get an email update shortly (it's nearly a week later). I feel that they're prolonging telling me that they've made an error, after they've taken my money and made sure I've missed out on all other website's cyber Monday offers. To top it all off, the chat agent took 10+ minutes to respond and had no real answers, and the lady I spoke with on the phone was extremely rude and continued to repeat herself without offering any sort of solution or reassurance. I will never be ordering from Adidas.com again.

Date of experience: December 9, 2020
California
3 reviews
2 helpful votes
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Best shoes ever!
December 9, 2020

Comfiest shoes I have ever owned and I get so many compliments and questions about them. Great sneaker! Good for running around.

Date of experience: December 8, 2020