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ActualTests

1.5

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ActualTests Reviews Summary

The company has seen a significant decline in reputation, particularly regarding its customer service and support for lifetime subscriptions. Customers frequently express frustration over access issues, with many reporting that their accounts were unexpectedly disabled and that support requests for proof of purchase were met with generic responses. While some users reminisce about past satisfaction with the service, the prevailing sentiment reflects disappointment and distrust, leading to warnings for potential customers to avoid engaging with the company. Overall, the feedback indicates a troubling trend of unfulfilled promises and inadequate customer support.

This summary is generated by AI, based on text from customer reviews

service
22
value
20
shipping
13
returns
16
quality
19

We monitor reviews for authenticity

California
1 review
3 helpful votes
Follow NunYa B.
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Outdated and useless!
January 26, 2021

I purchased lifetime access to ActualTests.com back in 2006. Back then it contained excellent PDF files containing exact Microsoft exam questions for the MCSE exams, and it was invaluable. However, since then it has been going steadily downhill, to the point where it is absolutely useless for Microsoft exams. ALL of their exam info appears completely out of date. They list recent dates for when the exam questions have been updated, but it's all BS. At least for the exams I looking at in the 70-XXX series. They list questions containing references to Windows 7 for Server 2012 exams, when the actual Microsoft exams almost exclusively contain Windows 8, and rarely Vista. ActualTests doesn't have any of the current Azure exams either.

I asked them about their Microsoft exam material five years ago, and they admitted that they no longer provide true Microsoft questions, only "practice material."

I can't speak to their other exams, but if they lie about the Microsoft exams, I'd be skeptical of their promises about others.

I got my money's worth back in 2006, so I can't complain about what I got back then. However, their current Microsoft offerings are total crap.

Don't waste your money.

Date of experience: January 26, 2021
India
1 review
1 helpful vote
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Waste, Waste, Waste, Waste, do not believe as they claim 100% pass which not true and no money back. Not Fit for rating

Date of experience: January 18, 2021
Massachusetts
2 reviews
5 helpful votes
Follow K H.
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I did extensive research on their site to make sure that they had the exams that I needed. Once I subscribed, the tests were not available for download. I contacted Support and they stated that they don't have those tests. Further inquiries to ask them to remove the tests from their site have gone unanswered.

Date of experience: January 15, 2021
Georgia
1 review
3 helpful votes
Follow Nunya B.
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Only at the most 10 questions were on the exam. There are not explanations on the answers. All of the questions you purchase can be found online for free. I used the braindumps and failed my test still. Use the free ones online and then use some other training material.

Date of experience: December 11, 2020
Canada
1 review
9 helpful votes
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FRAUD ALERT
November 5, 2020

I had a lifetime membership from all the way back in 2005. ActualTests revoked my access demanding for proof of payment. I provided proof, and no response after following up again. Then the emails started bouncing back days after. I cc'd to both Sales and Support. They do not offer help or feedback. My account mysteriously got deleted or revoked. Actualtest will not offer any help to find my account. Thieves! Do not subscribe or give them your money.

Date of experience: November 5, 2020
California
1 review
3 helpful votes
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I had lifetime access back around 2000, and it was ok. Just pdf files full of brain dumps, only as accurate as the dumper. Good as a leg up on studying. In 2020, I find that my lifetime access doesn't work any more, so I figured 20 years was good enough so I forked over $149 for lifetime access again. This time, the certs they are advertising access to simply do not exist. They have the logos on their website, but once you gain access you realize it is just a shell of a site with only a couple of. Pdf files available. I wasted $149, they absolutely do not have the inventory of files that they claim to have. Now I have a pending $149 charge on my debit card from homg kong and have to call my bank on Monday and see if there is any way that I can get out of it. Again, actualtests used to provide access to a bunch of. Pdf files but now they are selling access to an empty warehouse. SCAM ALERT!

Date of experience: September 13, 2020
AE
1 review
6 helpful votes
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Removed my access
September 12, 2020

I am a lifetime member since 2007, and it was working fine until 2014. In 2014 i have an email confirmation from *******@actualtests.com that i have access to all pdf version, not to the engine. Recently i noticed that my access has been removed completely and now they asking for purchase proof. I have forwarded the email confirmation by them ( in 2014) and still they want the original proof. This clearly shows that they are trying to rip off all old accounts. They know what they doing... cheaters! I tried to email *******@actualtests.com and no response.

Date of experience: September 12, 2020
New Hampshire
1 review
9 helpful votes
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This company should be investigated for international fraud. I purchased a lifetime membership with them several years ago and all of a sudden I could no longer long in to their web site. I reached out to support and asked to speak to management and they indicated they would not escalate me to management and that I have to provide proof of purchase. This has gone on for months and I told them they need to keep records for legal purposes. Clearly they are not as they are putting the burden on me. I purchased this membership on an old credit card that has been cancelled for years. These people are crooks and they are making no effort to do right for a customer that paid for a lifetime membership. Classic bait and switch by an unethical and bottom feeding company without a shred of decency, morality or integrity.

Date of experience: March 30, 2020
GB
1 review
3 helpful votes
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DO NOT BUY
December 13, 2019

I brought the CWNA multiple choice exams and am finding at least 10% of their answers are wrong. Also, there are a number of questions duplicated, with different answers! Says it all.

Heed the number of bad reviews and do not buy.

Date of experience: December 13, 2019
Kentucky
2 reviews
3 helpful votes
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Had lifetime membership from 2003 now cannot access anything. Get with the BETTER BUSINESS BUREAU TO FILE COMPLAINT

Date of experience: December 11, 2019
Oregon
1 review
2 helpful votes
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Scam
November 26, 2019

They take your money and when you need them they are not there. I renewed my study engine and it would not load. They took my money. The product didn't work and they would not return my emails. I turned them in for fraud

Date of experience: November 26, 2019
GB
1 review
4 helpful votes
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In the last few weeks I have been in contact with this butch of rip off artists. I have had an account with Actual Test for more than 12 years, I have recently found that my account no longer gives me access to any questions! When I enquired what was going on they said that I had to produce a valid receipt to prove I had payed for membership. I no longer have my email account from 12 years ago. But strangely my Actual tests login, using the old email address, still works!? But they have removed my access to the tests. They must have had a clear out and removed my access but didn't remove my account... Total rip off
Here is what they posted in their last message.
Hi,

Unless you send us payment confirmation e-mail with transaction ID in it or credit card statement with our charge, we cannot track your purchase.
Please feel free to contact us in case of further queries.
Regards,
ActualTests Support
*******@actualtests.com

I'm not surprised it was 12 years ago...

Date of experience: November 11, 2019
Texas
1 review
3 helpful votes
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Actual test has old test bank that do not help anyone
I had contact via email to their support center so they could upgrade old test bank. Their respond to me was aggravate. (you need additional sources) that was their respond for them having old test bank that do not even have the current version of the cert test.

Date of experience: June 3, 2019
GB
1 review
4 helpful votes
Follow Hardeep R.
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Waste of money best of luck getting a response from these people seems they do not have any records on their end.

Date of experience: May 30, 2019
California
1 review
3 helpful votes
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My account keeps my invoice record, so I don't know why others have said that their receipts can't be found.

My only issue is that it's a clunky path to get to the PDF downloads for which I have paid.

Date of experience: April 11, 2019
Tennessee
1 review
8 helpful votes
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They expect me to find a receipt from that long ago? Really? Let me check my improbable giant file cabinet in the basement... There is no way these guys don't have a record, I'm pretty sure they are required to keep their records up-to-date.

Date of experience: March 30, 2019
India
1 review
8 helpful votes
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Cheat Site
March 19, 2019

I am member since 2008 and 2018 faced same issue like asked for receipt when produced the same they given back the access but it seems they given a fake access for the OLD users no one passed any exams after 2018 access re-enable. They are using some scripts/algorithm to show the document date updated in site but when you open document its a OLD document just changed date without any content. Dont pay anything to this guys.

Date of experience: March 19, 2019
Florida
1 review
6 helpful votes
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I had the same exact problem with them. Became a lifetime member since 2005 and now my account says I have to pay a whole new fee. They told me to prove my payment, but I was with another bank 25 years ago. They said they couldn't help... Totally uncool!

Date of experience: February 27, 2019
District of Columbia
1 review
10 helpful votes
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Add me to the list
February 10, 2019

Purchased in 2004. Access to download removed in 2017. They tell me to "find a receipt". I think we can garner enough support for a class action.

Date of experience: February 10, 2019
Canada
1 review
5 helpful votes
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I paid them money sometime ago and they allowed to me login but blocked any downloads of Exams.
When complained, they just ignore you and do not respond after many attempts. Its fake do not pay them any money.

Date of experience: December 12, 2018