AcceptanceNowReviews 227

I had great credit but to medical reasons and medical bills my credut has taken a dive. This company is charging people over 200% in finance charges and that is not including $13.90 a moth for a club membership fee that no employee could tell me what it is. If you spend $2000 in appliances by the time you paid this company off you will be paying over $5000 for those appliances. SHAME ON YOU BRANDSMART AFFILIATING YOURSELF WITH THIS COMPANY!

This company is a rip off. I'm sorry to say I got got! I will never in my life fall for the okie dokie with this company. I was suspicious when the statement never shows amount paid toward purchase. I have paid three times what I entered into a good faith agreement about. When I pointed this out to the salesperson when I called to inquire how much longer I had to pay on furniture I was told I should have read my contract more closely! I wanted to say go play in traffic and f**&K yourself while your at it!

This company claims they look out for your best interest when it comes to credit, it's a lie. I am an employee for the company and I am very disgusted with how this company operates. If a customers does not pay off their furniture within 120 days their interest rates go from 12% to 63%. We get customers for double than what they signed to pay. The best part about it, we call the past due customers twice a day for 150 days in a row. I'm talking cell phones, house phones, references and can't forget about jobs! Your payment is one day late? Don't worry we'll definitely remind you :) Not to mention, this company doesn't scam customers only. They scam employees too! Tune in cause the party is just getting started! I referred two associates to work with me. Apparently when the associate completed their 90th day pRoBaTioN I was supposed to receive $500 PER referral. The store manager who is in the process of becoming a district manager stood over this associates shoulder and watched him enter my name in the employee referral box. Now all of a sudden the people above my manager claim the associate did not enter my name. How does a district manager who WITNESSED this not count as proof? I got got by my own job. Do not apply to work here & buy furniture somewhere else, this company is bull$#*! & I say that as I currently apply for new jobs. Sincerely a young hard working 21 year old trying to earn a living.

I had been working with some awesome people who use to be in the acceptance now office inside electronic express in hermitage, now that they are under new management by a guy name dylan, it has been terrible. This individual is not a good people person, he tells you things and then when you repeat it to him on a previous day, he acts like he dont understand what you talking about,. People skills would go a lot more better if people would understand that concept, was a long time faithful customer of this store, but I thinkl I will try one of the other location instead, its worth the drive to be treated better and fairly!

We have an account with Value City/Acceptance Now and we sign an agreement to auto debit the monthly payment bc if not they jack the interest to the moon. Anyway, without our knowledge Acceptance Now charged our account with $12.50 more they said for LWS, some kind of insurance. We did not take this insurance in the agreement and somehow after many months of payment they charged us without our permission. So this matter went on for 3 weeks from the local account manager to district to what not. So finally I got to talk to the district manager after 3rd call. First call was hang up, 2nd call they ignored, i suspect they saw my number in the caller ID and ignored it, but I out smart them, i dialed *67 so that my number will not appear in caller ID. He answered. He tried to put the blame on me and said that I should have caught this charges soon. The over charged was 7 months and this is one of our bank account that we monitor the activities less. That's beside the point, the problem lies on the company for charging the customer more than the agreement. I told them i am sure I am not the first one. My question is how many customers gets charges more than the amount they agreed upon? So this is why I place this matter in site jabber to make awareness for all the people that work hard for their money and getting rob right in front of their eyes.
Also I was told that they cannot refund this money, I don't need a refund, but credit this to my account bc you have taken more than you are allowed. He said he will talk to his manager above him since this is beyond this paycheck, ok. We'll see, but at the end of the day the amount they have taken will be credited to my account whether they like it or not. This is not my problem and absolutely their dishonest business. It's sad bc karma is right around the corner. Bad business.