Abercrombie & Fitch

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Abercrombie & FitchReviews 289

abercrombie.com
classic, casual, preppy men, womenAge 26-45
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About the business


abercrombie.com
USA
Abercrombie & Fitch is part of Abercrombie & Fitch Co
Clothing item from Abercrombie & FitchFashion apparel by Abercrombie & FitchMerchandise from Abercrombie & Fitch clothing lineAbercrombie & Fitch fashion product

Business Highlights

General

Parent Company: Abercrombie & Fitch Co
Target Gender: men, women
Target Age Group: 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: products returned must be unworn and unwashed
Return Cost: $7

Sustainability

Sustainability Score: It's a Start
Recycling Program: How2Recyle

Product

Style: classic, casual, preppy
Body Fit: regular
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing

Membership Programs

Rewards Program: Rakuten

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Abercrombie & Fitch Reviews Summary

Abercrombie & Fitch has a rating of 3.3 stars from 289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Abercrombie & Fitch most frequently mention and clothing selections. Abercrombie & Fitch ranks 12th among General Apparel sites.

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GB
1 review
3 helpful votes
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The item was shoved through my door and the packaging had coca cola spilt all over it

The item didn't fit a very slim 14 year old and I purchased aged 15/16 and too small

You pay an initial postage cost and then have to spend a further £9.00 to send items back - absolutely extortionate - will not be buying from them again.

Date of experience: August 3, 2017
District of Columbia
1 review
8 helpful votes
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I used to work for the company and while retail isn't for me the company definitely is. I love the clothing and the sales are incredible. I just called regarding an order I placed on shorts that I could have shipped to the store for free but forget and sent them to my house and paid for shipping. When I called the guy informed me that they have already left the warehouse but he would refund me for that shipping anyway. Wow! What service!

Date of experience: May 11, 2017
Austria
7 reviews
25 helpful votes
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The best!
April 11, 2017

I loooove this brand! Their hoodies are the best! Great quality, and even high prices don't stop me from the purchasing))) poor me and my boyfriend))

Date of experience: April 10, 2017
California
23 reviews
77 helpful votes
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I remember a few years ago when their top executive said publicly, basically,
That there clothes were only meant for good looking, in shape, young people. He had no intention of designing for anyone else. He was actually proud of this. Soon after, their business started to tank and has never recovered.

Date of experience: April 9, 2017
Pennsylvania
25 reviews
41 helpful votes
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Meh
April 6, 2017

This store is for 16-18 year olds who have a lot of money to blow. You walk in there and you'll instantly understand what I mean. Their stuff is overpriced. You're paying for a label.

Date of experience: April 6, 2017
Texas
2 reviews
1 helpful vote
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Mainly shirts
April 1, 2017

Love their clothes everything shirts long sleeves pants shorts colognes everything but mainly the shirt sleeved polos i love all the polos from every store that has them

Date of experience: March 31, 2017
Ukraine
4 reviews
10 helpful votes
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NOT Decent Company
March 31, 2017

For a few months buying stuff from Abercrombie and Hollister online store, while away ( working in Ukraine for two years.) not many stores shipping to this country so had to order multiple parcels for me and my family. Especially warm outwear coz f*cking cold winters here))
So suddenly my last order canceled and i am accused in resale. But believe me 70% of clothes they sent to Ukraine is so poor quality i would be ashamed even to bring it to local charity. If only i had more shopping options in this country i would never order from Abercrombie after receiving my very first order with them. Seams they can never stitch pockets on one line... Now my profile blocked, money not released back to my cc after more then a week. I wonder how one member from customer service ( some Stephanie) could decide a destiny of a loyal customer this way? Furious! #abercrombie
#hollister

Date of experience: March 31, 2017
Nevada
2 reviews
14 helpful votes
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Horrible Clothes
March 27, 2017

A&F caters to the arrogant millennial crowd, and the store smells like a five dollar truck stop wh... prostitute. Inside, is dark and loud with teens scrambling for "deals" on a hundred dollar sweater that looks shredded. To each their own I guess.

Date of experience: March 26, 2017
California
2 reviews
1 helpful vote
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Great site
March 24, 2017

You can find trust worthy sellers by going through their profiles and there you will see the number of reviews and credibility of the seller. This site has been proven to be real as thousands of people have concluded successful transactions and deals. Buying cheap is one of the selling points of this site and thus has made it stand tall amongst its competitors.

Date of experience: March 24, 2017
Maryland
7 reviews
36 helpful votes
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The quality of their clothes is garbage... Save your money... plenty of other name brand clothes that are better quality.

Date of experience: March 20, 2017
North Carolina
3 reviews
1 helpful vote
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High Quality Prodcuts
March 18, 2017

I love the sweatshirt and sweatpants they offer. They are of very high quality and look great. Getting a lot of compliments

Date of experience: March 17, 2017
Pennsylvania
2 reviews
3 helpful votes
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Great store
March 16, 2017

Good quality clothes and great staff too! I have never left disappointed and the staff is great with returns.

Date of experience: March 15, 2017
Georgia
3 reviews
0 helpful votes
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I can't say enough about how comfy and well-made the clothes are. I'm tall and thin (5'9 and 130) and they're the only place who's body-suits and jumpers are long enough through the torso when I buy a small. Plus, the one time someone stole my hoodie I'd ordered off my porch they refunded the money to me bc they were out of that color and couldn't replace it. I thought that was very nice of them!

Date of experience: March 13, 2017
District of Columbia
12 reviews
14 helpful votes
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Love it!
March 14, 2017

I wanted to get my daughter some of their shirts back when they were "in style" for her age. (she's now 25) From what I remember, I got my order pretty quick and she loved the shirts and they lasted pretty long.

Date of experience: March 13, 2017
GB
2 reviews
0 helpful votes
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Jeans ( men's)
March 12, 2017

Delighted with the jeans. Very good quality and very affordable. Will certainly be buying again.The service was prompt and efficient

Date of experience: March 12, 2017
Singapore
1 review
0 helpful votes
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I love AF's T-shirt, simple and comfortable. Usually I will buy for my family. They save my money and offer me variety choice.

Date of experience: March 8, 2017
California
2 reviews
0 helpful votes
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Very trendy selection
February 27, 2017

This store has a very trendy selection of tops & bottoms.
I just wish their sizes were similar to other US clothing stores... it feels like a hit & miss sometimes.

Date of experience: February 25, 2017
New York
3 reviews
0 helpful votes
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Quality clothing
February 19, 2017

A good quality clothing withing the reasonable range of prices. I always wait for season sales or just discounts - you get the best prices there, however some of the models can be out of stock by the moment..

Date of experience: February 18, 2017
California
1 review
4 helpful votes
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Horrible clothes
February 18, 2017

They make you look like a pimp. No one likes the clothes and they turn green after washing - don't buy Abercrombie clothes!

Date of experience: February 18, 2017
Michigan
2 reviews
5 helpful votes
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Great store
January 5, 2017

The quality of the clothes is high great place to shop for your kids.

Date of experience: January 5, 2017