AbeBooksReviews 715

I just want to thank you guys for this bible, the price and its practically new. I couldn't afford a new one and the Holyspirit led me to you. THANK YOU FOR SERVING THE COMMUNITY I AM IN KINGMAN AZ

I have not purchased much from ABEBooks.com, because I can usually find a better price elsewhere, but the recent book I bought will absolutely be the last.
I purchased a Python coding textbook. It was an international version and I know to be careful with those, but it was advertised as "Brand new book. This is an international edition textbook with identical content as the US version and is usually paperback bound instead of hardcover."
It turned out to be very used and not identical at all. My first assignment was a processing exercise that did not even exist in the book I got, so not identical. Also, the ad claimed that the seller, booksdeck, is 5-star and they are not.
I started a return on the book (8/24/21) and the seller expected me to pay for shipping. I emailed the seller and asked why I would be responsible for that since the book was falsely advertised. I did not receive a response. A week and a half had gone by, so I decided to just pay the shipping and send the book back. A week after I sent the book, the seller rejected my return request. I sent them the USPS tracking number and also contacted ABEBooks about it. I now have nothing else. All I know is that I do not have my money back, I had to pay for return shipping, and I am tired of dealing with this ridiculousness.
No one has time for hassles like this. Personally, I will never buy anything from ABEBooks again and I implore you to please, please, please consider other options before buying from ABEBooks.com

Avoid Ergodebooks. Avoid AbeBooks in general. It seems they missed the whole 19th century and are unaware of telephones.

You're lucky if you even get a refund. This retailer has shady 3rd-party sellers who may or may not send you the book. The seller can enter the tracking number of your order in the system PREMATURELY which effectively voids the 30-day money back guarantee where they won't let you initiate the refund yourself. Now you have to contact AbeBooks' dismal customer support to do the refund manually.

If your item does not arrive, you are at the mercy of the seller or the platform. I bought a book from Ergodebooks and their "24/7" number rang a few times then it can no longer be contacted. Escalating to AbeBooks is just as frustrating. There is no number to call them directly and their email support feels like they just choose if they like to respond or not. If they respond, they do not even bother to read the whole support thread and gives you crap advice which we already went over with. I have to repeat the same story to 4 different people for them to finally understand I wanted a refund. They only act quickly after you have made clear your frustration. They will even try a lowkey smarta$$ comeback.

The seller confirmed the item is lost in postal transit. My item is 17 days overdue and conditionally covered by the 30-day money back guarantee. It feels like they are just waiting for the 30 days to expire hoping you will give up.

You can get your refund but you have to be relentless in your follow-ups. First time experience and let's just say never again - even with my money back.

If I could give zero stars I would. I purchased a book and unknowingly got stuck with $73.47 in shipping charges! Mind you the book cost $118.73 and the shipping charges were almost as much as the book! I tried working with Abe books but they wouldn't budge so lesson learned by me. I will NEVER purchase another thing from this shady company. Buyer beware!

I was frustrated at first because my book was delivered to the wrong place however the company that sold the book made it right and finally delivered the book.

AbeBooks has been a blessing for many, many years. I've acquired numerous out-of-publication books that nobody else could find. The caveat is in how you choose the book seller. I've never bought from a seller with less than a five star rating. As a result I've never [and I mean never] experienced problems -- always received the right books in the condition advertised in the time frame the seller stated. No problems with credit/debit cards either. I'm convinced the "secret" is in choosing the seller. I may, however, seek elsewhere now that AbeBooks has been bought by Amazon.

Abe Books is terrible, the horrible seller took weeks to send out my book and then gave me a bogus email.
DO NOT BUY FROM ABE BOOKS!

NO ONE SHOULD EVER EVER BUY FROM ABE BOOKS, THE SELLERS ARE BOGUS, LAZY AND DISHONEST

I have used Abe Books for many years and recently have been very dissatisfied with the quality of books being sold when they arrive. I expect Very Good to mean - no creases, no discolouration, clean, etc. Since Abe Books do not allow feedback on sellers as they judge them by the number of orders fulfilled I will only be using Abe Books in future when I absolutely cannot source the book from somewhere else, even if it means having to pay a bit more.

Never received an expensive book ordered through Abebooks, waited for months due to customs clearance not included in estimated delivery date and the covid situation, seller did not reply to my several enquiries and now the refund deadline is expired, no refund available! Absolutely rubbish customer experience, and looking at the numerous similar reviews they don't seem to care a tiny bit about it! [Update: I made a complaint to AbeBooks & through the BetterBusinessBureau of Vancouver, and Abebooks tried contacting the seller, with no reply again for 48 hours, and then refunded me in full. I suggested they follow up better their sellers and proactively setup automated alerts for clients when the refund deadline approaches to make sure the delivery has arrived. Good response in the end but a very bad process, such a shame! I did reorder the same book ohn Abebooks from another seller after chceking that they were responding, and it did arrive normally]

It has been three weeks and my book is not shipped yet. Terrible company, bought from them because it said the book was available in NJ and I live in NY. I thought by a week max I should arrive to me. Awful, buy a book from somewhere else not worth the wait.

I have been an ABE customer for over 5 years. I actually am a seller on ABE (ashamed to say so). I have ordered books on a regular basis. They do NOT require the sellers to record any tracking numbers. They do NOT make the sellers deliver in a reasonable time frame. It is a simple plan for ABE, take money from the seller as a fee to sell there, take money from every transaction, and then forget that they have any responsibility. It is not a company, it is a scam!

Avoid Bayside Books in particular.
My order was lost in transit. I was patient because everything has been delayed with COVID, but apparently I then fell outside their 30 days window so I'm not entitled to any refund or to send the book again. No apology either. Horrible experience - will never shop on AbeBooks again.

I paid extra to have a copy of the book in good condition;
»Title: A Memory Of Light: Book Fourteen Of The Wheel Of Time
Author: Jordan, Robert
Quantity: 1
Book Description: 100% Customer Satisfaction Guaranteed! The book shows some signs of wear from use but is a good readable copy. Cover in excellent condition. Binding tight. Pages in great shape, no tears. Not contain access codes, cd, DVD.
ISBN: **************
Binding: Soft cover
Book Condition: Good«

»Cover in excellent condition« Makes one wonder what their grading scale actually entails.

How can you sell Christian items and steal money too? You don't respond to emails for help. Basically you took my $16.04 and ran with it without sending my order. PLEASE UNLESS YOU WANT TO THROW YOUR MONEY AWAY, DO NOT I REPEAT DO NOT ORDER FROM ABE BOOKS BECAUSE YOU WILL BE TAKING A RISK! Truly wished
I would have came across all these poor reviews before I ordered from here. Lesson learned!

If I can give zero star I would. Customer service is no existent. The only time they would response is when they didn't get paid and wonder why. I dealt with 2 vendors. One vendor was fine but took 4 weeks to receive a textbook. Why that long? The other vendor is horrible. I ordered a NEW textbook but received an USED textbook. The textbook had a sticker clearly stated that the textbook is USED. I reached out to Abebooks and all they did was forward my complaint to the vendor. The vendor stated he sent the USED version by mistake. He tried to get me to take the USED instead of the NEW book. What a bait and switch. I told him I want the NEW textbook I ordered along with a prepaid envelope so I can return the USED book back to him. After multiple emails from me over a week, he stated the book is in the mail. When we opened the 2nd book, it was in WORST shape than the first textbook and clearly not a NEW book. Obviously the vendor lied to my face when he stated he has the NEW textbook. At this point, my cc company has a dispute on this charge and refunded my money so I am not out anything. I told Abebooks if the vendor wants his 2 USED textbooks back, he can send me the prepaid self addressed envelope otherwise the USED textbooks will be collecting dust in my house. So the moral of the story is DO NOT USED Abebooks or the vendors on there.

Not sure why Abebooks has such a low rating. Sure the books are used, but their condition is noted. Any book I have received was what I expected, and you can't beat free shipping

Order a book, cancelled it because the seller emails and says he doesn't have it in stock. Order another book of the exact same title. Wait awhile says it shipped, I contact and they say oh sorry we don't have it in stock we will give you refund. Abe book then gives me refund for first book, but not the second book so now I have to issue a dispute through my credit card because AbeBooks can't figure out that I ordered two books, through two different sellers, and both cancelled on me. I will take my business elsewhere. Never again!

I received a book that literally had pages 54-217 missing. Are you kidding me? You can't make this stuff up. I initiated a return and they wanted me to pay shipping and handling. NEVER AGAIN!