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AARP

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AARP Reviews Summary

AARP has a rating of 1.2 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AARP most frequently mention customer service, car insurance and junk mail. AARP ranks 13th among Retirement sites.

service
81
value
76
shipping
30
returns
26
quality
60

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Texas
1 review
2 helpful votes
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Bad experience
March 23, 2021

As far as I knew I signed up for one year in 2017 and I have been paying for almost 5 years when I never even used it. I never saw they were automatically going to renew every year. Just trying to help someone.

Date of experience: March 22, 2021
California
1 review
3 helpful votes
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First they tell me not to file taxes, my income is to low, my only income is social security. Now I can't find out when I will get my stimulus check. Nice job aarp. I'm sure you got yours

Date of experience: March 22, 2021
Florida
1 review
14 helpful votes
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Bullies
March 19, 2021

I rated AARP the lowest because they claim to advocate for seniors, but the liberal agenda oppresses my voice. My membership fees are moving to a company that provides my voice to help create programs that meet my needs and not their own.

Date of experience: March 19, 2021
Kansas
1 review
2 helpful votes
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BS
March 6, 2021

They're expensive and poor service. They were big players in people losing their health care because of ACA.

Date of experience: March 6, 2021
Arizona
1 review
5 helpful votes
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Getting an AARP membership is a bad idea. Why? You pay THEM. Then THEY get paid AGAIN to sell your name to companies like Geico, Hartford Life, etc. Then YOU get bombarded by loads of companies by phone, email, and snail mail, wanting more of your money. And those companies WILL NOT take you off their lists, no matter how often you ask. And when you quit your AARP membership, the junk mail just keeps coming, because now they have your name! Thanks AARP!
Benefits are few-some deals here and there that can usually be found elsewhere online. I wish I had never joined, because now even AARP won't take me off their list! They are really doing a disservice to seniors.

Date of experience: February 25, 2021
Florida
2 reviews
1 helpful vote
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AARP offers lots of resources - not just discounts. They offer exercise deals, free income tax preparation, drivers classes for insurance discounts, computer & technology training. Lots of discounts at restaurants, and freebies from fast food places. Annual membership is cheap.

Date of experience: February 18, 2021
Alaska
1 review
1 helpful vote
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Interesting articles, with good information in the magazine. They're not as good as they used to be but what is nowadays? LOL I honestly don't know much about the business-end but it has 'been there' quite a few times for me, mostly for getting roadside service... like figuring out what's wrong, can it be fixed roadside or can it be fixed in their shop. Most of the time, it was fixed roadside.

They've come out and jumped my car, and once, made arrangements for towing and next day service while putting us up in a hotel while we waited for parts to arrive in from out of town. Met some nice people, even got my car washed for free! I was impressed! AND it did not cost us an arm & a leg! Normal prices!

Once, years and years ago (like in 1986 or so) I was driving my Mom's vehicle for her to Las Cruses and had the catalytic converter fail! We were on the US/Mexico border. Took the guys like five hours but they removed the old one and put in a new one! I was surprised and VERY impressed! Not a word of English was spoken but between the four of us (me and my 2 yr old son plus two mechanics), the job was done perfectly, using Mom's AARP card and my VISA with a hefty tip! Amazing service!

I was super impressed!

Date of experience: January 30, 2021
Texas
1 review
10 helpful votes
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Nothing in return
January 20, 2021

I sing up for AARP. I pay for the whole year. Never received nothing. A magazine or a bag that they were going to send me. I lost all my money. I think they just get your money and thats it. I will never sing up with them.

Date of experience: January 19, 2021
New Mexico
4 reviews
22 helpful votes
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PROFESSIONAL THIEVES
January 11, 2021

I'm ashamed to say I have been a member of AARP for 13 years. All that time, things were bothering me, but I pushed them aside. After all, this is AARP, the trusted organization that fights for and supports seniors.

Every year they sent me a renewal notice. I would look in my records, see I was fine for another year or two or five, throw it away, and grumble. This year I got the renewal notice and paid it. (Keep in mind I was set up with auto renew because I could not change it. I'd change it, but it would always reset.)

When I received my new card, exp. March 2026, I put it in my wallet and saw my old card exp. March 2025. I still had over four years left. Why did they take my $12 for renewal without a word? And why did they send me a renewal notice AGAIN?

I called to get my $12 back and to complain about this practice. Brittany and Allison, when asked for their last name or employee number, both said they didn't have them. Strange! I got my $12 refund, or so they said.

I got to thinking about my membership. 1. I throw the magazine away because it is of no substance; just a lot of ads that target old people. 2. Every time I look at their discounts, I find they are minuscule and I can save a lot more money on my own or with my credit card, or with my auto club card. 3. They are making millions off seniors who don't need to renew, but renew anyway because AARP sends them a renewal notice every year when their membership is not expiring. 4. The employees are lying and don't want anything coming back to them when they refuse to give their id numbers.

After much reflection, I realize this is one of the biggest scams in our country and we seniors have bought into it. I cancelled my membership and they say they are refunding my $50 + But time will tell.

I'm ashamed for swallowing the lies for 13 years. But no more.
AARP IS MISINFORMATION AT ITS FINEST.

Date of experience: January 11, 2021
Florida
1 review
26 helpful votes
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Total Scam
January 8, 2021

AARP sells your personal information to third rate company's! AARP constantly fills my mailbox with junk mail. Even though I cancelled my membership over 2 years ago when I realized that all the company's
Recommended by AARP were third rate company's and very expensive. It was 8 years before I realized
That never received there free gift. However I have seen plenty of there free gifts still in the plastic wrappers in my buildings dumpster!
I live in a huge (Seniors only) development called Century Village in Boca Raton, Florida When I shared this experience at our board meeting I found out that dead residents were being renewed for 5 years and there grandchildren were stuck with the junk mail!
After I told them to stop emailing me over 2 years ago and to stop giving my address out!
This week alone I RECEIVED 5 forms of correspondence!

Date of experience: January 8, 2021
Florida
5 reviews
6 helpful votes
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Modern Snake-oil sales
January 5, 2021

A wolf in sheep's clothing. They say the are politically bipartisan but their actions DO NOT support that claim. They say they want to help the elderly, they want to separate the elderly from their money. They condone & support illicit behavior from their "partners". AARP does NOT care as long as they get their share of the ill gotten loot. The Hartford lies. They wrote to me saying I could save $449 a year on my auto insurance. Not up to $449 or any other amount. I have the letter in my hand. I called them, who wouldn't? Had I insured with them my yearly cost would have increased by over $1,400 a year. More than double what I have been paying for years. When reported to AARP they could not care a less. I regret the day I ever gave them any information about myself. They said they would not share it, I said no marketing materials, I get marketed DAILY. They need to be investigated by the government. They are illegal & illicit. STAY AWAY, THEY WILL DO YOU NO GOOD.

Date of experience: January 5, 2021
California
4 reviews
51 helpful votes
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AARP is a total scam
December 9, 2020

They give you a bunch of points for exercise and quizzes and other things that you can mostly use only for getting $5 off of a $50 gift card somewhere. You get a better deal and the hotel reward points by going directly to the hotel website than through AARP. Now, they took away their useless points once and the replacement points are expiring starting in January 2021. The whole thing is a complete waste of time. Their Medicare advantage plans suck as well.

Date of experience: December 8, 2020
California
1 review
6 helpful votes
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We carry AARP supplementary insurance. Both policies are important, but we have had difficulty with switching billing from autopay to paper billing. After 4 calls of trying to resolve the issues, I received a notice that our accounts were soon to become delinquent and cancelled. The service reps in the first calls assured me that they would immediately send a paper statement. They never came, hence the all telling me that we were delinquent. I made the credit card payment but have virtually no confidence that I will receive a paper statement. I assume the battle will rage indefinitely. I will say that every service person I ever talked to in my 17 years with at AARP are professional and friendly. The last four simply could not make billing happen. I just talked to the billing office. The rep there sounds promising.

Date of experience: December 3, 2020
West Virginia
4 reviews
5 helpful votes
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Worthless
November 6, 2020

This is second tine I have purchased a year membership to AARP. Not obe discount. Website information worthless. Very dissatisfied. Don't waste your money.

Date of experience: November 5, 2020
Colorado
1 review
3 helpful votes
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No results
November 2, 2020

About six years ago I joined aarp for their games could not play their games I told them I could ask for my money back they said would but they never it's not really about the money but they lied save your money Johnnie c. 11/3/20

Date of experience: November 2, 2020
Colorado
1 review
2 helpful votes
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Amazing service
October 29, 2020

Spoke with a David Brooks, a specialist at AARP upon signing up for benefits. This was the best customer service I've had in a long time. Speaking with David was a very enjoyable experience and he definitely knew his job. He was very knowledgeable in his field and was able to answer all my questions. I look forward to dealing with him and the company in the future.

Date of experience: October 27, 2020
Oregon
1 review
5 helpful votes
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Annoyed by junk mail...
October 23, 2020

Sick of opening mailbox to hundreds of requests to join this worthless slushfund that sucks hard earned money from trusting, low income money from senior citizens!

Date of experience: October 23, 2020
Indiana
2 reviews
4 helpful votes
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Aarp is not worth it
October 18, 2020

Aarp is a waste of money and they're partner companies, new york life, the heartford and consumer cellular are all sorry. What a complete waste of money.

Date of experience: October 18, 2020
Texas
1 review
29 helpful votes
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In a mailing i received on 10-14-2020, they want me to believe that Trump is in process of eliminating funding for SSA. He did suspend the payroll deduction tax on employers for employees making less than 100k per year as a reaction to the pandemic. The operative word is defer rather than eliminate yet AARP not only sends an inflammatory written letter to their membership but wants you to sign the petition to he and both speakers. This is inflammatory to the voter base and false information within 20 days of an election. I will not be a part of this and cancelled my subscription today.

Date of experience: October 14, 2020
California
1 review
5 helpful votes
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My Father is 96, He stopped driving several months ago. He had paid his policy in full, there was 8 months left on the policy when he decided it was time to stop driving. Instead of cancelling the policy he felt AARP had treated him good, so he let the policy run out, allowing them to keep 8 months of premium.
He started receiving Bills in the mail from AARP/ Hartford after the policy ran out. He was confused about why he was getting bills because he did not renew. We were told that because he didn't cancel they billed him for for additional coverage until THEY Cancelled the policy. I explained the situation to them, and they DID NOT CARE. Instead I was told I should have cancelled for him. I live in California, my father lives in Oregon, it was when I went to visit he asked me for help with the situation. I also am a senior citizen and I was considering getting a Quote for car insurance for myself, until this happened. I have a large family and we all are cancelling our memberships with AARP and non of us (or our friends) will ever do business with AARP.

Date of experience: October 12, 2020

From the business

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age.


aarp.org
Founded in 1958
Washington, D.C.