AARPReviews 234

My mother was paying 1200 a year for car insurance via aarp. I got her added to my insurance for 200 a year. AARP/ liberty mutual is sending her account to collections because they feel their coverage is better, even though we cancelled the policy. AARP was useful at one time. Now their just a fraud purveyor.

Their Life Insurance Company recommended by AARP discriminated against me for my height/weight. AARP should investigate companies they recommend before offering it to their members. It is their reputation that is being questioned.

I joined AARP to reap the benefits afforded to people over 50 but was shocked by what I did get. Endless snail mail offering Life Insurance etc. I finally had to google for a method to get it stopped, and did. A constant stream of emails that when opened were so completely cluttered it made me tired just looking at them. They offered so many choices of things to read and advertisements it was mind blowing. I had to unsubscribe from several of them to keep my box from filling up with AARP. After a couple of years, I've only used my discount once. It has been a complete disappointment.
It occurred to me that AARP is more interested in making $$$ than it is in serving the needs of the elderly. I wish a new program would be developed for those of us 50+ that focused on simplicity could be generated featuring articles that are decluttered and pertinent to our situations. (In fairness AARP does have some of these.) A tab for information like Life Insurance, Hearing Aids, Long Term Care Information etc. only if you want it, not sent to everyone. A place to access all the benefits of the program to learn what discounts your membership entitles you to. A section for travel and recommendations of companies all streamlined and easy to access.

My roof along with my neighbor's roof on both sides of me were damaged during a hail storm. AARP Homeowners had no problem replacing both of my neighbors roofs without hesitation, but when it came to my roof, they came up with all kinds of excuses why my roof did not qualify replacing. AARP just wanted to patch mine! We went back and forth for months. Just to clarify things, both of my neighbors are White males, I am a Black female. I had several roofers to tell me that the hail cut the life of my roof almost in half. Needless to say, I dropped AARP and moved on! I will never insure my home or anything else I have with them. AARP even went so far as to say that my neighbor's roof was older than mine, which qualified the replacement. Bull $#*!! My house was built before both of my neighbors was. This goes to show that they will tell a woman anything and expect her to accept it.

I do not believe businesses understand or it may be that they just do not care, but the absolute worst thing that you can do is to mistreat a woman, Black or White. She will surely spread the word as long as she lives!

I have been a member fir more that 20 years. I remained member only to support the Senior cause. Hiwever, in my opinion, it's purely a commercial venture in the name of seniors. Recently I and my wife took online driver safety course. We were overcharged by Ignoring their ownPromotional and membership discount, Even after completing The course, we were unable to download or print the certificate due to their glitch.We wrote fir weeks but got no response, no solution and no apology. Calling was useless as no one picked up the phone under the excuse of COVID 19.
The most frustrating aspect is lack of accountability, communication and apathy towards the members.

They are geared for older population obviously but their customer service is HORRIBLE. The process is circuitous to say the least. They are inefficient and slow. Completely maddening. You have to go through 8 prompts BEFORE you can make an online payment. Then, you are transferred to a representative who does everything R-E-A-L-L-Y S-L-O-W-L-Y. They go over everything, 3 times or more. They ask you how you are. They ask how the weather is where you are. They repeat everything you say to them. Twice. I get it that they are working with older people some of whom are lonely and paying their AARP bill is the highlight of their day. However, it is infuriating to deal with if you don't want to spend your entire day on the phone.

I joined AARP when I turned 50, back in 2007. At that time, I paid for a lifetime membership because I prefer to make a one-time payment instead of annual payments that will accumulate to more than a one-time payment amount.
Everything was fine until I received a letter in June of 2020 stating that my membership had expired. I called them to discuss my status, and was told that $74 had been sent to Discover (a card that I cancelled a decade ago) back in 2013. At that time, AARP changed my status to a monthly payment, and since I would still be a couple of hundred dollars ahead in payments, they proceeded to use that money to pay the annual fees until 2020.
I called on June 22nd, and explained that I didn't request a partial refund and hadn't received one - and if I was going to ask for money back, I would have cancelled my membership and ask for a full reimbursement. Why would I ask for such a small amount back?...
The service person spoke to a supervisor and said that it had all been fixed, my lifetime membership was restored, and to call back to verify in a week or so. I called back on July 6th, and spoke to a service person who told me that my membership had expired, and if I wanted to renew my lifetime membership, I would have to pay (again) the full amount for a lifetime membership going forward - another $200+ amount. I was starting this conversation again
I asked them to look at their notes from my June 22nd call, which they acknowledged that they had on file, but they wouldn't budge from their new position. They said to call Discover if I had not received the partial reimbursement back in 2013.
So I decided to not make the payment, and asked them to drop me from all future correspondence.

I signed up for the AARP Driver Review course to receive an insurance discount. I immediately started the 6 hour program. I had several problems with the program not advancing and having to restart a particular module. The biggest problem came after I logged out and returned 45 minutes later to continue. To my amazement, it didn't save any of my 3 hours of work even though it said you can stop at any time and pick back up where you left off. I tried calling but they were closed. I sent an e-mail and I received an automated response that they are backed up beyond the usual 72 hour response time! I can't believe this organization. I will never consider them for any of their products or services. They had no problem taking my money and now that I have a problem their customer service is terrible.

I joined in 2018. I did not find any value to the membership. Constant spam mail to buy their life insurance. The discounts they promise are Senior Citizen discounts, not AARP discounts. So I didn't re-join. THAT'S when the real fun started. I received dozens upon dozens of pieces of spam mail both real and electronic. At least ten were labeled or prefaced by "... last chance to re-join!" They finally stopped and now I'm getting a renewed campaign to join up. I sure would love to get off their mailing list, do you think this will do it? Lol

I renewed our membership for AARP recently. I tried to do it online. I should have just mailed it in. I know that I marked it for 5 years to save money, but it jumped me down to one year. I called to talk to someone about it. The person was so rude. I think that I must have interrupted her dinner. I couldn't understand what she was saying, so she repeated it rudely. She was rude in everything she said. I told her that I marked the 5 year. She said no I didn't. Sorry. I told her that she was rude. Not sure if we will renew.

I do not recommend purchasing AARP at all! This is the best possible way to waste your money! There aren't any benefits that I can use. I purchased 3 years. I just gave away my money to them for Nothing! You have to go to specific restaurants to get a 10% discount, which is nothing compared to the prices. On top of that I don't eat out at those places. The free gift is so cheaply made that it wasn't worth getting either! I won't ever renew any part of AARP company!