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6pm Reviews Summary
The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.
This summary is generated by AI, based on text from customer reviews
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It is really good because there are cheap items and fast shipping. Also so many choices of items. Love it.
I like their services and the quality of the clothes is also great. Can recommend them to everyone, d
Welcome to the world of China's cheap $#*!ty clothes! Looks great online; when you finally get it, (I've been waiting almost 1 month), it's been hammered down to a thumbsize to fit in one small bag with the other 6 things you ordered. It probably isn't even what you ordered anyhow or they send partial shipments and expect you to keep track of all of them. There is an 80% chance that it's too small, cheap fabric and poorly made. Linen? Yeah, sure. They just change the name but keep the same inventory of cheap crappy clothes sold under another name. When the reviews get to be too many and everyone wants their money back, then they change the name of the store and continue to sell this crap. There should be a law. Or a fine imposed for selling something they don't even have.
I have waited for delivery for 2 weeks and during the process, support could not tell anything. I expected more communication.
Hey Hiley,
I'm so sorry that your order took 2 weeks for delivery. Our standard shipping is 5 business days, so you should have received it within a week. Would you be able to send me your order number so I can have this investigated?
You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us
I ordered some boots that were $180 in store. I paid $80 at 6pm.com
My item arrived a day early, in perfect condition, and was exactly what I ordered. I will definitely be ordering from them again!
This dress is stunning. I couldn't believe it for the price point. The only question is the size small for me. Will try big size in next purchase!
Made three purchases and paid for them. Package was supposed to be delivered on 11/08/19 and never came. They quickly refunded me but lied to carrier that I wanted t
My items delivered on a different date (which also never arrived on that date). They tried to cover it up and say that the package was "lost in transit". I will find out what their reason for not delivering packages on time. I been a buying from them for a couple years until this happened. Never again they will get my business.
Good Afternoon,
I'm very sorry for the lost packages and communication provided by customer service. We'd be happy to look further into this situation to find out what happened with delivery estimates and change of delivery time frames. If you could provide the order ID, we'll look into this right away.
Thank you,
Justin
6pm.com
I've bought shoes from 6pm in the past and been happy, but their new customer pays full cost of returns policy means I ended up paying $18 for the privilege of trying on a pair of shoes that didn't fit. Shoes HAVE to be tried on to know whether they will work for you, and it just isn't worth the hassle to buy them online if I'm going to have to pay so much for return shipping. Unlike a big corporation I do not have bargaining power to get lower shipping costs. In the future I'll just either buy shoes from a brick and mortar store where I can try them on, or online from a retailer that offers free (or low cost) return shipping.
Hey Susan,
I'm sorry the shoes you ordered didn't fit. We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us
Hello everyone, I met this brand a few years ago,
I have always loved the store, the contents and the stock, the sammydress besides having beautiful pieces, they are cheap and good products of quality.
Sending quickly, and whenever you need the help helps you solve all problems,
I never tire of saying that I love this brand, the store that I recommend to all my friends,
Great service, satisfied customers.
It was very worth it!
I'm extremely happy. I finally bought a Michael Kors watch. I dreamed about them for a long time. Thank you 6pm for your sale.
Got shoes within three days of ordering.
I made the mistake of ordering the wrong size and the refund process was flawless.
I don't usually take time to write reviews. I will definitely try them again in the future.
Ordered Hunter boots 108.00. Didn't fit, so I was going to return. Went UPS the cheapest was 23.00. Called customer service no help what so ever. I will stick with Amazon. Don't bother. You can order from much better places. It's not worth the savings if they don't work for you.
Hey Linda,
I'm sorry the shoes you ordered didn't fit. We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us
Worst company to return to
Worst customer service
All of there shoes are on Amazon go there instead you will thank me later
Hey Wewe, We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us
Purchased some Dr Marten sandals. They arrived on time and packaged well. My coworkers have purchased from them in the past and they recommend this site highly as well.
I've been a customer since 2012 and all of my experiences have been great. Although once several years ago I received a pair of running shoes that looked like someone with dirty feet tried them on, but they quickly sent me another pair within a few days free of charge. The only downside is you have to pay for return shipping, but I've been happy with my all of my purchases. I would totally recommend 6pm.
Good prices, great choice of different brands and models. I like user friendly interface and easy going ordering process. Till now there were no delays with delivery.
I've found few very good offers with nice discounts of sportswear. Delivery was on time. I can recommend this site.
I love the variety of labels and the competitive prices.
Easy to navigate site and I like the fact that items selected remain in the shopping cart.
Love my purchases.
Good quality products and I am totally satisfied with the items gotten.
Will definitely be shopping some more with this company and I definitely recommend purchasing with this company.
From the business
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
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Hey Susan,
I'm sorry for the condition in which you received your items. At 6pm.com we do sell authentic items from the manufacture. If you are ever unsatisfied with the condition of your items, we will be happy to make things right.
Unfortunately I do not see any record that you tried to contact us to resolve this matter. In order to find a resolution, please contact us at your earliest convenience. Thank you: https://www.6pm.com/contact-us