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6pm Reviews Summary
The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.
This summary is generated by AI, based on text from customer reviews
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The experience with 6pm was not very pleasant, due to their little interest in having their interface a little more organized
Perhaps one of the biggest and useful sites with all things that you need. I found there trainers for me and a sports suit at a really convenient price. I must admit that it is a great place for shopping.
I order clothes from this store. Guess is my favorite. I like the returning policy. When something doesn't fir, I can return it very fast and get money back.
Like is 6pm. Shop for brands you love on sale. Discounted shoes, clothing, accessories and more at 6pm.com! Score on the Style, Score on the Price.
This is the worst experience I ever have with an online purchase. I bought boots $140 and when I try them they didn't sit well.
So I decided to return them and find out that I have to pay my return fee which is $31!
This is ridiculous!
Be careful with this website and check their return policy which is hiding.
They should do free return with purchase at least over $100.
Hey Victoria,
We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
I have called customer service 3 times of which the person on the telephone could not understand my e mail address. They kept saying I no understand. I repeated it 5 times. I wanted to return a pair of shoes and needed a return label. I still do not have label to return shoes. Probably will not order anything again.
Hey Sharon,
I'm sorry for the poor experience you encountered with our customer service team. I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
I ordered clothes. None fit and the cost of returning them was $27. I wish I had read their return policy before ordering.
Hey Kimberly,
We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
The quality not even near the originals sold at a local store. These are not originals! They look fake to me, totally different than the pictures. I haven't return due to the reviews of the return policy. I wonder how are they even arriving to the country.
Hey Ana,
I'm sorry for the condition in which you received your shoes. At 6pm.com we do sell authentic items from the manufacture. If you are ever unsatisfied with the condition of your items, we will be happy to make things right. Thank you for your feedback. Please contact us: https://www.6pm.com/contact-us
This is an amazing, best online business I've ever seen. They are always punctual and humble.
They give cute discounts.
At this point, I think this company is really playing some sick mind games with me. They keep sending me the incorrect product and every time I call them, they say they will send me the correct item. Guess what? It's the wrong product every time. I ordered ivory boots, I now have 2 pairs of black boots instead. For the love of God, please do not order from this company. They will send you the wrong products every single time and when you contact them, they will be nice and give you a discount and say the correct item is being shipped, but those are lies. They will continuously send you the wrong product to be spiteful. They have enough money to play around with you by wasting money for the shipping fees just so they can mess with you.
Hey Sunny,
I'm so sorry that this happened. We may have encountered an inventory issue with that particular item. Looking at your account, it seems like we were able to provide a resolution for this matter. Please contact us if you need further assistance. Thank you: https://www.6pm.com/contact-us
I read that 6pm sells only authentic and non defective items, but after my last purchase, I have to ask myself "REALLY"? I own three pairs of Birkenstock sandals, one pair of Birkenstock clogs. Every pair is a size 38 and good fit. For reference, I am a US 7.5 So, when I saw a pair of Birkenstock boots on sale at 6pm, I jumped at it. I never would have ordered if I was unsure of the size because of their return policy that does NOT include free shipping. But after owning FOUR pairs I was very confident. It was even noted "true to size." WELL... either these Birks were tagged wrong, and or they are defective. This boot was ENORMOUS! I I estimate at LEAST two sizes larger than stated. I could have worn two pairs of thick socks and they still would have been BIG!
Needless to say, I returned them at a cost of nearly $18.00 out of pocket! Not Happy!
Hey Reese,
I'm so sorry for the experience you had with us at 6pm.com. Sizing may differ from sandal, clogs, and boots even though they are from the same manufacture. We do buy directly from Birkenstock, so this one might have slipped past our quality control. I hope you'll give us another chance to make things right. Please contact us so we may assist you further. Thank you: https://www.6pm.com/contact-us
I would never order again from this company. Customer has to pay for returns. It's just not worth it given there are so many other websites to buy from
Hey Xavier,
We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
We are taking in all this feedback regarding return shipping cost and plan on making some changes in the near future. I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
The store is quite great. I especially love the accessories from them. The shipping is also quite fast
I had ordered two items two weeks ago. One item showed up in the box when it was delivered. Clearly, someone had forgotten to put the second item in the box and shipped it. I contacted customer service who advised me they would process a return and told me they would cover one day shipping. I called customer service who completed the return for me and told me one day shipping would really be one week shipping. I called on a Thursday and they told me my package would arrive until the next Thursday. Why tell me in an email that you'll do one day shipping but it'll take a week to get to me. I called last Thursday and here it is Saturday and my order still shows "processing." Terrible customer service.
If you hate offline shopping as much as I do, there is no better place than this 6pm online shop. It's cheap, fast and huge choices of items. I can recommend it to everyone who evaluates time more than anything else.
I bought a pair of ASICS women's sneakers on Amazon that were purchased through the 6 PM website the shoes were counterfeit I ordered a size 6 1/2 and they probably were 5 1/2 and I compared them to another pair a real ASICS I have and they were not the same quality
Obviously these were knock offs do not buy from the 6PM website
Hey Rachel,
Sorry the items you ordered were not as expected. We only sell merchandise from legitimate merchants. I'm a huge Asics supporter and have several of their products. I know how disappointing it can be to have their items without the same quality. I hope Amazon was able to rectify this issue. In the future if you order directly from our 6pm website, our 6pm customer service team can assist you with any concern. I hope you'll give us another chance to make things right. Thank you: https://www.6pm.com/contact-us
I'd give zero stars if I could. Don't buy from this site. DO NOT BUY FROM THEM.
My girlfriend ordered a pair of boots thru this disaster of a website. The sizing was off (way off) so she had to return them. Low and behold the buyer is responsible for return shipping. $54 later the boots are on their way back. $54 to try on a pair of boots.
She contacted a rep (a not so lovely and very unsympathetic woman named "Wendy") who was over condescending and seemingly trained to not give a crap about the consumer. She told my girlfriend verbatim "next time you should probably go with a full service company."
These people are the retail nightmares you hear about. In this day and age with so much online retail competition DO NOT SHOP HERE. With covid 19 the world is forced to shop online... don't make this one of your go to's. There are companies that actually care about their customers.
No more Zappos either. The two are sister sites, Zappos is guilty by association. Both Zappos and Amazon (parent company) will be getting an email not only about the transaction and sham of a return policy but also about our new friend Wendy.
And 6PM, don't bother with one of the arbitrary return comments on this review.
Hey BC,
I'm sorry for the experience you encountered with 6pm. You are correct. Times are changing and we need to reconsider our return options that fits best with our customer's needs. This world pandemic has created a disruption with our customer service team and fulfillment centers. But hat doesn't excuse the way you were treated by Wendy when you contacted our customer service team.
I would like to investigate this matter further. Would you be able to provide an order number? I hope you'll give us another chance to make things right. Please contact us. Thank you: https://www.6pm.com/contact-us
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Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
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I'm sorry for the unpleasant experience you had with 6pm. I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us