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6pmReviews 392

3.1

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6pm Reviews Summary

The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.

This summary is generated by AI, based on text from customer reviews

service
79
value
78
shipping
78
returns
60
quality
77

We monitor reviews for authenticity

Yemen
1 review
0 helpful votes
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Very good website
August 4, 2021

Very good website and I love it. So I think it for everything it does it for us as customers.
So I love it so much.

Date of experience: August 3, 2021
Yemen
8 reviews
7 helpful votes
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أطلب الملابس من هذا المتجر. التخمين هو المفضل لدي. أنا أحب سياسة العودة. عندما لا يوجد شيء ما ، يمكنني إعادته بسرعة كبيرة واسترداد المال.

Date of experience: July 27, 2021
Justin F. 6pm Rep
over a year old

Thank you for the kind words to our service.

We are pleased you continue to find the merchandise you're looking for. Looking forward to continue providing you a wide selection to choose from.

6pm.com

Austria
2 reviews
0 helpful votes
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Best shop
July 22, 2021

I love it! I have ordered several times already from here and will buy more! The discounts are amazing and so many brands

Date of experience: July 21, 2021
Justin F. 6pm Rep
over a year old

Thank you for the kind words, Frederica.

Please keep an eye out for the end of month sales that could have additional savings with a site wide coupon!

6pm.com

Yemen
1 review
0 helpful votes
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شركه جوسيال هيه افظل شركه في العالم وا انا مجربها قد حقكت منها ارباح كثير وا الحمدلله وا انصح بها ان تجربوها

Date of experience: June 30, 2021
Ukraine
1 review
0 helpful votes
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I ordered several things at this online shop. I found it easy and my delivery comes to me as I planned. The quality of clothers was ok and the price for all was really good.

Date of experience: June 28, 2021
Justin F. 6pm Rep
over a year old

Thank you for taking time to provide us a review.

We are very pleased you are enjoying the price and timely delivery.

6pm.com

Brazil
1 review
0 helpful votes
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Prático
June 24, 2021

O aplicativo apresenta uma boa estabilidade e é de uso bastante simples. Bastante completo. Eu gostei bastante

Date of experience: June 23, 2021
Justin F. 6pm Rep
over a year old

Thank you for taking the time to provide a nice review.

Appreciate you for being a continued 6pm.com shopper.

6pm.com

Yemen
1 review
0 helpful votes
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جميل جمدا وممتاز للناقه والوسامه يستاهل مئه نجمهاتصفح واشتري اتحداك ما تشتري لان كل شي فيه جميل جدا جدا

Date of experience: June 9, 2021
Georgia
1 review
1 helpful vote
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Order sent late
June 3, 2021

Order sent late. It's nothing,
The order was not delivered at all even with a delay!
They are liars

Date of experience: June 3, 2021
Justin F. 6pm Rep
over a year old

Thank you for the feedback, GE.

We'd be happy to review the order details if you can provide the order number or contacts our customer service team for a resolution. Please call us through the following link, either by chat, email or phone.

https://www.6pm.com/c/contact-us

6pm.com

Florida
5 reviews
2 helpful votes
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Could be scam
May 10, 2021

Careful with 6pm returns. They take forever to get refund and I wonder if they hope you just forget. It happened in 2008 so I swore them off, but decided in 2021 to give them second chance. A month after UPS tracking showed return was delivered I still had no refund. I contacted them and now have received email that refund went thru. So IF you use them, be sure to save all information until refund is complete. But I'm done with them.

Date of experience: May 10, 2021
Justin F. 6pm Rep
over a year old

Thank you for the feedback, Barbara. We apologize that the refund for a recent return took longer than expected. I'm pleased to hear our customer service team could resolve the credit. Occasionally orders which are returned without an identifier to our customer takes longer to process through investigation. Our team hopes to have you back as a customer once again in the future.

6pm.com

Brazil
1 review
0 helpful votes
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Muito bom
May 3, 2021

Muito bom vale a pena pode ter certeza não vai se arrepender nunca não perca essa oportunidade te garanto que é bom

Date of experience: May 2, 2021
Nigeria
5 reviews
1 helpful vote
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Easy to use website with good & lovely description of material and designs for products.
Good service. My order arrived promptly."

Date of experience: April 18, 2021
Canada
1 review
1 helpful vote
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I like this shop because on its site I can find the best sales proposition and choose what I like. I think that the best place for shopping and you can find many different types of products. That's so comfortable.

Date of experience: March 18, 2021
Egypt
1 review
1 helpful vote
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Missing order
March 15, 2021

I ordered a couple of times and it seems like every time my order is missing. I contacted the customer service to get my order or my money back and they said "please look if the order is with your neighbors" i looked and nothing. And the only orders that has ever gone missing was from their company, so no way I'm buying that. Anyways, i contacted them again and they said they're starting an investigation, after a weeeek, i recontacted to find them still saying same stuff. I asked for my money and i'll need that account locked. I only need my money back and i'm never ever buying from them again!

Date of experience: March 15, 2021
Justin F. 6pm Rep
over a year old

Good Afternoon,

Thank you for providing feedback on the fulfillment process and customer service responses. If you can provide an order ID, we can do a deep dive analysis. Our teams have a turnaround time when submitted requests to 3rd party shipping companies in hopes for a direct resolution. Again, we'd be happy to look at available options with some sort of account identifier and order ID would be perfect.

Thank you.

California
1 review
1 helpful vote
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Nice service
March 15, 2021

Great shopping experience overall. I ordered Guess's t-shirt. It is quality and nice. Will reorder it again for sure.

Date of experience: March 14, 2021
Philippines
4 reviews
1 helpful vote
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Best Discount Ever
March 9, 2021

For me this site is giving their best offer for their customers and its a big help to these days with pandemic.

Date of experience: March 8, 2021
AE
3 reviews
1 helpful vote
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For one page free
February 25, 2021

This place very very helpful for all kinds of papers
I advise you to select them for your successful.
Trust my words
Try and you will see

Date of experience: February 24, 2021
Ukraine
1 review
1 helpful vote
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Big choice good prices
February 21, 2021

Nice shop with multiply brands. I like to watch new things there and buy clothes at the sale time. It is very convenient. My recommendations for people who don't like to go shopping outside and need to save time and just by online.

Date of experience: February 19, 2021
Finland
7 reviews
2 helpful votes
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Easy
February 18, 2021

Easy to find good clothes, easy to order and easy to return. I am always enjoed in service. Always good cuality clotes.

Date of experience: February 17, 2021
Semih Y.
Turkiye
2 reviews
5 helpful votes
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Informative
February 3, 2021

I like to watch your videos. Informative. You will be appreciated for your successful and determined progress

Date of experience: February 2, 2021
New Mexico
1 review
2 helpful votes
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I ordered a pair of Dr Martens in hard to find size and color only to find 5 days later my order had not even shipped yet and my online account with them had been locked! I called and was told they would not process my order only because I had used a VISA from a direct deposit mobile account and they would not take paypal either. How utterly rude! Money is money! Or is it? Don't even bother trying to order from them unless you use credit or old school bank. Waste of time! I guess that's why they sill had those Docs in stock where other sites were sold out in my size already. Seems they don't want to make money.

Date of experience: January 28, 2021
Justin F. 6pm Rep
over a year old

Hey S. C.
I'm sorry for the experience you encountered. 6pm.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.) I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us

From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!


6pm.com
Las Vegas, NV, United States
+15