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The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.
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Very good website and I love it. So I think it for everything it does it for us as customers.
So I love it so much.
أطلب الملابس من هذا المتجر. التخمين هو المفضل لدي. أنا أحب سياسة العودة. عندما لا يوجد شيء ما ، يمكنني إعادته بسرعة كبيرة واسترداد المال.
I love it! I have ordered several times already from here and will buy more! The discounts are amazing and so many brands
Thank you for the kind words, Frederica.
Please keep an eye out for the end of month sales that could have additional savings with a site wide coupon!
6pm.com
شركه جوسيال هيه افظل شركه في العالم وا انا مجربها قد حقكت منها ارباح كثير وا الحمدلله وا انصح بها ان تجربوها
I ordered several things at this online shop. I found it easy and my delivery comes to me as I planned. The quality of clothers was ok and the price for all was really good.
Thank you for taking time to provide us a review.
We are very pleased you are enjoying the price and timely delivery.
6pm.com
O aplicativo apresenta uma boa estabilidade e é de uso bastante simples. Bastante completo. Eu gostei bastante
Thank you for taking the time to provide a nice review.
Appreciate you for being a continued 6pm.com shopper.
6pm.com
جميل جمدا وممتاز للناقه والوسامه يستاهل مئه نجمهاتصفح واشتري اتحداك ما تشتري لان كل شي فيه جميل جدا جدا
Order sent late. It's nothing,
The order was not delivered at all even with a delay!
They are liars
Thank you for the feedback, GE.
We'd be happy to review the order details if you can provide the order number or contacts our customer service team for a resolution. Please call us through the following link, either by chat, email or phone.
https://www.6pm.com/c/contact-us
6pm.com
Careful with 6pm returns. They take forever to get refund and I wonder if they hope you just forget. It happened in 2008 so I swore them off, but decided in 2021 to give them second chance. A month after UPS tracking showed return was delivered I still had no refund. I contacted them and now have received email that refund went thru. So IF you use them, be sure to save all information until refund is complete. But I'm done with them.
Thank you for the feedback, Barbara. We apologize that the refund for a recent return took longer than expected. I'm pleased to hear our customer service team could resolve the credit. Occasionally orders which are returned without an identifier to our customer takes longer to process through investigation. Our team hopes to have you back as a customer once again in the future.
6pm.com
Muito bom vale a pena pode ter certeza não vai se arrepender nunca não perca essa oportunidade te garanto que é bom
Easy to use website with good & lovely description of material and designs for products.
Good service. My order arrived promptly."
I like this shop because on its site I can find the best sales proposition and choose what I like. I think that the best place for shopping and you can find many different types of products. That's so comfortable.
I ordered a couple of times and it seems like every time my order is missing. I contacted the customer service to get my order or my money back and they said "please look if the order is with your neighbors" i looked and nothing. And the only orders that has ever gone missing was from their company, so no way I'm buying that. Anyways, i contacted them again and they said they're starting an investigation, after a weeeek, i recontacted to find them still saying same stuff. I asked for my money and i'll need that account locked. I only need my money back and i'm never ever buying from them again!
Good Afternoon,
Thank you for providing feedback on the fulfillment process and customer service responses. If you can provide an order ID, we can do a deep dive analysis. Our teams have a turnaround time when submitted requests to 3rd party shipping companies in hopes for a direct resolution. Again, we'd be happy to look at available options with some sort of account identifier and order ID would be perfect.
Thank you.
Great shopping experience overall. I ordered Guess's t-shirt. It is quality and nice. Will reorder it again for sure.
For me this site is giving their best offer for their customers and its a big help to these days with pandemic.
This place very very helpful for all kinds of papers
I advise you to select them for your successful.
Trust my words
Try and you will see
Nice shop with multiply brands. I like to watch new things there and buy clothes at the sale time. It is very convenient. My recommendations for people who don't like to go shopping outside and need to save time and just by online.
I like to watch your videos. Informative. You will be appreciated for your successful and determined progress
I ordered a pair of Dr Martens in hard to find size and color only to find 5 days later my order had not even shipped yet and my online account with them had been locked! I called and was told they would not process my order only because I had used a VISA from a direct deposit mobile account and they would not take paypal either. How utterly rude! Money is money! Or is it? Don't even bother trying to order from them unless you use credit or old school bank. Waste of time! I guess that's why they sill had those Docs in stock where other sites were sold out in my size already. Seems they don't want to make money.
Hey S. C.
I'm sorry for the experience you encountered. 6pm.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.) I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
Answer: Hi. Depending on different brands of shoes and boots, I normally order my normal size. Hope this helps a little.
Answer: Good Afternoon. We carry various sizes from many different brands. If you aware of your sizing in a particular brand, those will fit comfortably. All 6pm.com merchandise comes from the manufactures and would be true to size on their sizing system. If you are a bit uncertain if a shoe is going to fit, we can cross reference the brands sizing guidelines to your feet to see what size is the perfect fit. Did you have a particular item in question?
Answer: Hello Sanay. We hope you are having a great day today! All merchandise sold on 6pm.com is new, 100% authentic and we are an authorized retailers for all brands on our site. If you have additional questions, please feel free to reach out to us at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi Lydia - Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. If you have additional questions, please don't hesitate to reach out to us directly at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi! Thank you for your question. We sell only new and authentic product on 6pm.com. We are a sub-site of zappos.com and amazon.com. Let us know if you have any additional questions or feel free to give us a call: 1-888-676-2660! Thanks!
Answer: Hi Marcia - you are welcome to contact us at 1.888.676.2660, 6AM - 8PM PDT for assistance with your return. You can also visit our FAQ at the link below. We're sorry your shoes didn't quite work out for you! Please do not hesitate to reach out to us directly with any additional questions. Thank you! https://www.6pm.com/return-questions
Answer: Hi Lusine! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or [email protected]. Thank you!
Answer: Hi Meredith! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or [email protected]. Thank you!
Answer: Hi! It can take up to 1 day to process an order. Thank you!
Answer: Hi! All of our product is authentic, original and new. We buy directly from the manufacturer - no fakes or factory seconds on 6pm.com. We are also BBB accredited and have a safe shopping guarantee! Thank you and happy shopping!
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Thank you for the kind words to our service.
We are pleased you continue to find the merchandise you're looking for. Looking forward to continue providing you a wide selection to choose from.
6pm.com