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6pm

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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6pm Reviews Summary

The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.

This summary is generated by AI, based on text from customer reviews

service
79
value
78
shipping
78
returns
60
quality
77

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Good shoes
November 16, 2018

Good prices for great shoes from recognisable and trustworthy brands, delivery was quick and efficient.

Date of experience: November 14, 2018
Nevada
6 reviews
14 helpful votes
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Great prices and service
November 3, 2018

The selection of products is really impressive. You can always find clothes or shoes you need with discount. One of my favorite online outlets.

Date of experience: November 1, 2018
Colorado
1 review
3 helpful votes
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Been using 6PM off and on for years with no problems. But the last order I placed, for almost $150, never arrived. Of course I checked with my neighbors, etc. Called Customer Service and told them - that package never arrived, even though the status said Delivered.

They quickly admitted that they have a new delivery service and have had problems. They refunded me immediately.

I am rating them 3 stars because I am concerned about this happening again. But the discounts are worth another try!

Date of experience: October 27, 2018
Virginia
1 review
0 helpful votes
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Pluses and Minuses
October 16, 2018

Let's start with minuses they are not a lot
1)They answer to email massages very rare (I would be glad if it would be solved)
2)Taking money from a credit card not at ones (so in result when they want to take you may not have that much money in your card already)
3)variations in prices (it would be nice from you to message us via mail when the good we wanted to buy is about to be raised in price)
NOW PLUSES
1)Very good pricing in 80% moments
2)They deliver the goods in right time
3)I have never had experience of "used shoe" or "knock off" or "sent a wrong size"
4)Very cool and usable site
5)Easy to find what you want
And etc.

P.S. I would be glad to see you answered to my mails "*******@mail.ru"

Date of experience: October 13, 2018
Justin F. — 6pm Rep
over a year old

Hi Vahagn - looking at your account, we see the first two issues have been explained and handled via email. As to the variations in pricing, we are a deals site and as such, we have daily and weekly deals and specials. Our prices fluctuate often. For this reason, we do not honor previous sale prices nor do we price match to other sites.
Thank you for your kind words and if there is anything we can assist with, please continue to correspond with our Customer Service team. They are always happy to assist!

Virginia
1 review
2 helpful votes
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When you order from 6pm, at least using the free-shipping option, what they completely fail to tell you is that it's anyone's guess as to when they'll actually fill your order, which isn't included in the shipping time.

That, in my book, is being entirely dishonest!

But wait, there's more! They're more than happy, of course, to charge your card the split-second that the order's placed despite not providing any obvious info as to the fact that they'll take their sweet time to actually fill the order.

So typical in today's business climate!

I hope that 6pm folds.

Date of experience: August 20, 2018
Justin F. — 6pm Rep
over a year old

Hi Greg - we're unclear as to why you had the experience you did when we state the estimated delivery date at the checkout screen. In addition, we do not put an authorization on a credit card until the shipping process starts. You are always welcome to call our Customer Service team at 1.888.676.2660, 6AM - 8PM PDT to find out where your order is in the processing stage. We apologize for the experience you had and please reach out to us if you have any additional questions. Thank you.

California
1 review
3 helpful votes
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Bad retrun policy
August 16, 2018

You must pay for any return... regardless of situation... i will buy elsewhere

There are just too many other great websites to buy from...

Date of experience: August 16, 2018
Justin F. — 6pm Rep
over a year old

Hi Rick - we sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions

Florida
3 reviews
3 helpful votes
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I received the wrong color of shoes I had ordered. I called the customer service phone number and their response to me could not have been better. Full refund, sent me a return label so no shipping charges either way. They were very polite, knowledgeable and helpful. Nothing to improve on here... will order from them again.

Date of experience: July 18, 2018
Justin F. — 6pm Rep
over a year old

We're sorry to hear about your shoes but so glad it was cleared up quickly and easily for you! Thank you for letting us know about your overall positive experience!

Washington
1 review
2 helpful votes
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I saw a lot of negative reviews. Almost makes me wonder if they were posted by competitors since the Dr Martens boots I ordered for my girlfriend were brand new and perfect. From what I can tell, they are just selling previous years version of shoes. Box was stamped with a manufacture date of 2015. But what normal person would care about that? Still Brand new! Shipping was as promised and on time. Will definitely do more business with 6pm.com

Date of experience: July 2, 2018
Justin F. — 6pm Rep
over a year old

Thanks for sharing your experience and please reach out to us if there is ever anything you need!

New Jersey
5 reviews
3 helpful votes
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Legit website with awesome deals, specifically on things that I love. They don't carry any off brands, just really nice ones and they always ship on time!

Date of experience: June 7, 2018
Justin F. — 6pm Rep
over a year old

Thanks for sharing your experience here!

New York
1 review
0 helpful votes
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Orderd from them 2 times. Got everything quick. Had no problem with returning things when I called there customer service. Got a free return label also. Love this sight and has grate prices!

Date of experience: June 6, 2018
Justin F. — 6pm Rep
over a year old

Thanks for shopping with is, Chelsey! We appreciate your feedback and have a wonderful weekend!

Tennessee
4 reviews
10 helpful votes
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Customer Service
June 2, 2018

Their customer service is terrible. I emailed them days ago and still haven't gotten a response about my order. They have my money and now they're not responding. And my order has been processing for like 3 days and I'd like to know why.

Date of experience: June 1, 2018
Justin F. — 6pm Rep
over a year old

Hi Alicia - we're very sorry for your experience and for a quicker resolution, we ask for you to please call our Customer Loyalty team at 1.888.676.2660, 6AM - 8PM PST. We hope we were able to get this issue resolved for you. Thank you.

Tennessee
31 reviews
79 helpful votes
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I see a lot of people on many sites asking about a good site to shop on for clothing, boots, shoes, etc. I have only shopped here a few times but never had any problems. My orders came in fast & the prices were awesome.

I can vouch for this site if your looking for great low prices on name brand goods!

Date of experience: April 16, 2018
Justin F. — 6pm Rep
over a year old

Thank you, Tony! We appreciate you taking the time out of your day to share these kind words. Thank you for being a loyal 6pm customer!

Illinois
1 review
2 helpful votes
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Absolutely Fantastic!
April 11, 2018

Ordered on Sunday arrived Tuesday. Everything I ordered (4 different items) was exactly as described. Perfectly new condition. Packaged well. Will definitely order from them again.

Date of experience: April 10, 2018
Justin F. — 6pm Rep
over a year old

Thank you for sharing your experience, Cara! We're hope you have an amazing week!

Florida
1 review
2 helpful votes
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TOTAL RIP OFF
March 14, 2018

I bought a pair of Vionic flats from 6pm and had to return due to sizing. It cost me $8.95 to return! Amazon and every other online retailer offers FREE let me repeat FREE returns. TOTAL SCAM!

Date of experience: March 14, 2018
Justin F. — 6pm Rep
over a year old

Hi Nancy - we are sorry for any misunderstanding regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions

Arizona
3 reviews
14 helpful votes
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Have bought from 6pm over the past few years and my experience has been skewed towards the disappointing end. Just received a pair of Grasshopper sandals that were cheaper looking than anything even at Walmart. Realizing I would be paying to ship, I tried to give them away to friends and family with no takers. I could have bought these $32 shoes for only $3 more at Amazon and free shipping. Instead, I just paid USPS $14 to get rid of them. Inconsistent quality, high shipping rates to/from, no bargains here.

Date of experience: March 8, 2018
Pennsylvania
1 review
2 helpful votes
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What website that sells shoe that does not offer free return and return label. Got to jump through hoops, do this do that before sending it back. Worse of all, you have to pay the return shipping.

Date of experience: March 7, 2018
Justin F. — 6pm Rep
over a year old

Hi Donald - we sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions

Wisconsin
2 reviews
1 helpful vote
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Great Buy's on shoes
February 23, 2018

I have a large foot for a woman. A size 13 isn't something I can pick-up at a locale shoe store, unless I purchase men's shoes. It works for hiker's and tennis shoes other wise not so much. Those types of shoes don't work well with dress clothing. I've been shopping with 6PM for 10 yrs. Now and I've always been pleased with my purchases. I suggest you give them a try!

Date of experience: February 22, 2018
Justin F. — 6pm Rep
over a year old

We're so glad our site works well for you, Trina! We hear a lot of a lot of similar experiences and it's so rewarding to know we can be of help. Have a wonderful week!

DO
1 review
10 helpful votes
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All fakes plastic!
January 13, 2018

Bought Coach sneakers and 2 Steve Madden bags. They where al fakes. Plastic, uncomfortable, badly made, low quality. Never buying or recommending this site. It's a hoax!

Date of experience: January 12, 2018
Texas
2 reviews
10 helpful votes
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5 star customer service
January 11, 2018

After accidentally shredding the invoice from shoes ordered from 6pm.com, I determined that the shoes werent a good fit. What a breath of fresh air to talk with someone who truly listened to my problem. Within moments an email was on the way to me with a printable return address label and instructions for the return. Also, they refunded not only for the item, but shipping fees. Both ways! In addition, they gave me a $15 credit on future purchases. I wish I could remember the name of the man who helped me, because he was very professional and helpful.

Date of experience: January 10, 2018
Oregon
1 review
4 helpful votes
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I recently ordered a pair of short, black Frye boots that appeared to be a shiny, clean black leather in the photo on 6pm's website. I was so dissapointed when I opened the box to see a pair of dull black boots with what appeared to be mud-like markings all over the toe and throughout the boot. They appear very dirty and look more like a rain boot. I also couldn't even get them on my foot. Returning them immediately.

Date of experience: January 9, 2018

From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!


6pm.com
Las Vegas, NV, United States
+15
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