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24HourWristbands Reviews Summary
24HourWristbands has a rating of 4.5 stars from 13,138 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 24HourWristbands most frequently mention customer service, great quality and timely manner. 24HourWristbands ranks 1st among Wristbands sites.
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Wristbands are perfect and arrived very quickly. I placed my order on 8/21 and had the package in hand on 9/1. This is my 3rd order and all have been great.
Should have checked this site before ordering. It's bad when you see the very same problem experienced by so MANY others. NO customer service.
I placed an order last week with 1 day or 24 hour rush production and 5 day standard shipping. In every other online shop, this means my order placed on Friday, 8/25, would be produced by sometime on Monday. Then it would ship "standard" whatever that means but my guess was first class postal service, which was fine. The estimated arrival date was calculated based on that "5 Days" for beginning or middle of the next week.
Fast forward to last Friday - 1 week later. My order NOW listed as "In production". So much for 24 hour rush production and 5 day shipping.
There is no way this product will be in my hands anywhere near the estimated delivery date now. I found this information on the BBB (F rating from the BBB) site concerning this company;
"Rush Production - Rushing an order's production is the only way we guarantee a production time. If an "in hands" date needs to be met this option should be selected."
Ignore their "We are here to help. All tickets will be answered within 12 hours or less" when opening a customer support ticket. I'm still waiting to hear back on the first concern submitted 3 days ago.
This is taken right from their website;
Contact Us
Here at 24HourWristbands.Com, customer satisfaction is our number one priority. We want to make sure our products are of the highest quality and delivered on time. For all customer service inquiries, submitting a ticket is the fastest and most effective way to contact us. We will always respond within 24 hours of receiving a ticket. You can also contact us by phone, email, or the chat function on our website.
I will most likely order again.
All went well!
Good
A lot smaller than anticipated
I loved the process. I got the standard shipping which means I don't know if the upgraded ones do this. I wish I would have had a tracking number on my package, so I could track it through delivery. Thank you for the great bands.
Got what I wanted
Thinking I should have ordered more... :)
I love this advertising gimmick. I see these wristbands weeks and weeks after I've given them away. People can give them away and get another one next time they come. I love them!
You guys had the best price on these stadium cups. I was able to chat with someone to make sure they are dishwasher safe. I had some trouble using the chat feature. It kicked me out once. But it worked in the end.
When the cups arrived there was some inconsistency with the logo. Some parts of the paint appear to be smeared like the paint didn't stick all the way to the cup.
Appreciate the promo emails with savings codes. They are a little deceptive with the 100 free wristbands only being after you order some but no worries
Great
Easy to follow choices - easy to customize
Great customer service, live chat. Jeorge answered all my questions and was very polite.
Super Fast inexpensive and the option to print in the USA!
The website was easy to use.
I hope these cozies work out!
First off TERRIBLE customer service and the product I received was of $#*!ty quality for lack of better words. Do not purchase from this website! I ordered lanyards to remember a dear friend of mine who passed and to raise money for his mother. They broke and faded in less than 2 weeks! It was embarrassing that I distributed such a poor quality product to our friends and his loved ones. Extreme disappointment doesn't even cover it. On top of that they did absolutely nothing to make up for it or refund me my money to get lanyard made elsewhere.
Easy designing and VERY QUICK SERVICE! Quality and in a timely manner! Will order again!
From the business
With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Dear Patrick,
We would first like to apologize for any and all inconvenience that you may have faced but please know that the delay in production was caused because of the weather conditions in Houston but nonetheless we do understand that you should not have to pay for the delay which is why we issued a full refund on your order as of now. Also know that the reply through our ticketing system is always given within 12 hours but that was also delayed because of the weekend and labor day holiday which we sincerely apologize for. As we have served you adequately on your previous orders we hope this mishap will not tarnish our relationship and prevent us from doing future business as we request you to take the recent weather conditions into consideration and understand our situation and cause of delay. We have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve them better which is why we are offering a 10% discount on a future order of your choice as token of apology and courtesy from our end. Please contact us for any further inquiries. Thank you.
Sincerely,
24HourWristbands.com