24HourWristbandsReviews 13,126

Hi, I couldn't see where to click to see my digital proof. The person who chatted with me was so polite and kind and positive; in addition, was also helpful in navigating the site. This person changed me from being confused, and thus a bit annoyed, to calm and happy just by their polite writing. They represent your company very well. Wish there were more people like this in real life!

Both of our orders placed at different times did not meet the deadline that was confirmed upon placement of order. We had to evidentially cancel the first order since they would not be done in time for my son's funeral. The reason given was Chinese holiday. Our second order deadline which again was confirmed when order placed also did not meet deadline for the product ordered. We ordered a two-sided bracelet and had to settle for one-side only to have bracelets done in time for another event. We were very disappointed. Name of company needs to be changed to 24 day which was estimated time given to have completed the two-sided order.

BUYER BEWARE! This company is horrible. I placed an "expedited" order with "overnight" shipping. 3 days later I get my proof which has been incorrectly setup by the art department. I give them feedback. Second proof, STILL WRONG. I submit the art again and have to email a supervisor to get it right. Then, my product doesn't ship on time, and they ship it GROUND. After I paid a ridiculous amount for rush. So my order is scheduled to deliver after my event, making all of the collateral useless. I call 6 times, talk to a variety of reps, one of which told me their supervisors were "too busy" to talk to me. I finally get a really nice rep, Walter, who I think is really going to help me out. He arranges for a new order to be produced and shipped overnight. However, then he leaves and doesn't see it through. I get the shipping notification that the package has shipped ground and is set to still arrive after my event. I call back, Walter is nowhere to be found and the new reps (2 that I spoke to) WILL NOT help me. They refuse to call FedEx and correct the mistake. They are rude, just like the first reps and unhelpful. So, overall I have paid them a lot of money, wasted countless hours on the phone and 10 days after my "rush" order with "overnight" shipping, I have ZERO items to show for it. I would never ever ever recommend this company to anyone.

Somehow we got lost in the system and this "easy" ordering became something to manage. After calling us back to tell us we had to pay more shipping to get our order in time (even though regular shipping said it would make it to us on time) they made us pay another $10 fee to see a proof of a very simple design that was already shown to me when I designed the item. The whole process felt scammy. I will never use this company again and I told the operator this. He did nothing to fix this order situation then ended with we hope you come back and shop with us again. Um, no.