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1xbet

4.3

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1xbet Reviews Summary

The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.

This summary is generated by AI, based on text from customer reviews

service
275
quality
862
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Leon B.
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I began to use 1xbet mobile app during Copa America. My friend has been betting on this site for 3 years already, and I decided to try it too. So far, I like everything.
During this month I managed to withdraw mote than 300$ and I'm really happy! Usually I deposit and withdrawal money via Skrill/Neteller. In my experience, I can say that I'm satisfied with time of crediting funds to the balance.
For me, as for beginner, 1xbet site looks a little complicated for me. Thus, I prefer to use 1xbet mob app. I also want to note a 1xbet first deposit bonus, its really great

Date of experience: July 13, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Leon B.!

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

Cambodia
1 review
1 helpful vote
Follow Rakesh s.
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My id. *******
Name. Rakesh singh
Hello sir i am having issue with withdrawal and live games. I have submitted all the documents to security team which they asked me for and it has been 12 days they r giving me same answer which is wait for a notification now i have no money on me and this is very worst situation for me during covid-19 i beg you for money i put all money in 1xbet pls work on my issue and resolve it asap i hope i will get a good news so thanks

Date of experience: July 12, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Rakesh s.!

Thank you for contacting us. To understand all situation, please describe your issue in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will definitely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

GB
1 review
2 helpful votes
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1xBet review
July 12, 2021

In my experience, 1xBet is a good bookie. I made a bet on Italy's victory in the euro 2021 and my bet was won. I'm very glad, thanks to 1xbet for a fair game and high odds. I have been betting for several years now and this is my biggest victory.

P.S. I always use Astropay for payments and everything works fine, maybe this information will be useful

Date of experience: July 12, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Ronaldo P.!

Thank you for your feedback. Hope your cooperation with 1xBet will be long and pleasant

Best regards,
The 1xBet Support

AE
1 review
1 helpful vote
Follow Ahmad A.
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1x bet is extremely useless bookmaker, please do not waste your time with them.
The first time I won a bet they immediately reduced and started restricting my bet amount, I can't bet more than $1 on the races I like to bet.
I reached out to customer support to request my betting limit be raised but I got a very rude response from "MICHAEL", the standard response is "The bookmaker reserves the right to limit the maximum stake or odds on certain selections as well as to limit or raise the maximum stake of certain customers without any notification or given reason"
I requested to be connected to someone senior who can help me address this and Michael's response was "You have been provided with all the necessary information"
I am extremely annoyed with their unprofessional behaviour, they might as well say that "The moment you start winning we will limit your bet size and block you"

Date of experience: July 1, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Ahmad A.!

Thank for your review. To understand all situation, please describe your issue in more details with providing your client ID. We will definitely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Viet Nam
1 review
0 helpful votes
Follow Tuan N.
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When will 1xbet verify my identity? It's been 7 days since they said: "your data is under verification, wait for the answer" then no response since then. My account is still blocked and I cannot place any bet. If you would not verify my identity in proper time, please refund the deposited amount to my initial deposit payment method. ID: ******* (Ticket: #*******)

Date of experience: July 1, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Tuan N.!

Thank you for contacting us. We have checked the information for your request. The Security Service has received all the necessary documents, they're being reviewed at the moment. As soon as it's completed you will receive an immediate notification in your personal account

All the best,
The 1xBet Support

Virginia
1 review
0 helpful votes
Follow Dheeraj Reddy P.
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Account closed
June 23, 2021

Hello Team,
I was playing sports and casino betting in 1xbet since few months. I was daily deposit and withdraw all the time, my account is very active in platform, one day i won *******INR with very low deposit, they gave me that money but in next day i deposited *******INR and place couple of bets and made *******INR. When i placed withdraw they rejected this time saying need to verify the documents, i have submitted every single document with clyster clear information and next day they came with a decision saying my account is duplicate and every bet placed is void and total amount was freezed and closed my account. I tried to contact many times but no reply from them, sir i provided all documents but they do not have intention to pay my money, please help me sir, im in deep trouble for past week im not getting sleep, my father is in serious situation suffering with covid 19, this money is gonna use for treatment, feeling very deprresed last night i tried to commit suicide, but my friend suggested to file a complaint to you, sir please make them refund my deposit money. This is very big fraud sir. Please look into my account and make them refund my deposit *******INR, this money really gonna save one life. I do not have any account other than this but they have no intention to pay back my money, sir please help me, you are the only hope i have right now.

Date of experience: June 23, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Dheeraj Reddy P.!

Thank you for contacting us. To understand all situation, please describe your issue in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will definitely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

GB
1 review
0 helpful votes
Follow Mat C.
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Avoid. I've sent 4 different photo IDs (driving license, passport, Canadian Residence Card, electoral voting card) and they still refuse to verify my account. I've sent them all with selfies, multiple angles, multiple backgrounds etc and it's still not enough. They just keep copying and pasting the same message:

"All requests are processed in turn. Please wait, you will get a notification."

This has been going on for 5 days now and i've lost 30% due to crypto price drops and I can't withdraw. Customer services keep saying to contact security. Security say my info is being reviewed.

I sent my driving license and they asked for my residence card. I sent my residence card and they asked for it with a selfie, at a different angle, and against a different background. This was done and they asked for A THIRD ID. I sent my passport from multiple angles and at a selfie. They asked for it held against light to show the see-through part. This was done and now I just get the same copied and pasted response about waiting.

I have opened a case with curacao egaming commission and I will help those who want to do the same. The commission have given them 7 days to resolve and I have sent them all of my proof.

Date of experience: June 22, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Mat C.!

Thanks for your feedback. To understand all situation, please specify your client ID. We will definitely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

India
2 reviews
1 helpful vote
Follow Avinash P.
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Have mailed about my login problem but still nobody has come to out to resolve the problem is ths the way you deal with the customer problem. Had faced issues frm ths site earlier also but still continued on ths site but ths time its height. Was not able to login in my ACC was saying invalid user id or password clicked on forget password to create new one recieved verification code after putting verification code it asks to create new password after doing that also it's saying invalid user id or password. Tried so many times my 3500 rs is also stuck in tht acccount. So requesting plz give me a new password link to keep me still on ths site. And ths is really not right treating the customer

Date of experience: June 21, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Avinash P.!

Thank for your review. To understand all situation, please describe your issue in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will definitely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

Spain
1 review
1 helpful vote
Follow Janita S.
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I don't know what to think about their actions.
Won some money, tried to redeem it, and ever since there has been nothing but problems.
First day wanted a deposit of 741$, which I paid. Then the made out a problem, saying they can not send the money through the original payment method, so I need to find an other way.
I gave them an other account, they tried it with 10$ which came through.
Now they demand me to pay a NEW INCURANCE of 865$!?!?
What is this? A person sending me these e-mails,"Mark Wemmer", can not be found anywhere on internet. Ideas?

Date of experience: June 17, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Janita S.!

Thank you for your review. We kindly ask you to provide us with more details about your transaction. Specify your client ID, the exact date, time, amount of your payment and what payment system you used. We'll check all the information and back to you with the answer right away

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Rakesh V.
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I wish i could give them negative start. It's been more than 3 months since i made deposit of 20k still it's not reflecting in my account. I have contacted them in all the ways, messenger, by calling, telegram and they send standard reply. Also, I have sent them the transaction details still they don't bother to respond.

My account Number: *******
Transaction details
Aril 2nd (transaction id- ************** 4IGAKWINYC0 TRANSFER)

Date of experience: June 11, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Rakesh V.!

Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

All the best,
The 1xBet Support

India
1 review
0 helpful votes
Follow Manikandan V.
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My bet still pending long time event over its been more than 7hrs now My gaming ID ******* I have shared the chat ridiculous yaar

Date of experience: June 7, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Manikandan V.!

Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

All the best,
The 1xBet Support

India
1 review
0 helpful votes
Follow Nikunj S.
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Fraud
June 4, 2021

My application I'd is *******
Friend never download this app because of withdrawal issues I apply for Rs 3000 withdrawal they shows withdrawal complete but I did not get any amount in my bank account
When I mail to customer service they ask for bank statement I send my bank statement they never reply then
After that I withdrawal for Rs 9000 still it is pending
I feel this application is fraud

From
Nikunj Singh
Mob no *******819

Date of experience: June 2, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Nikunj S.!

Thank you for the review and for choosing our bookmaker company

Best regards,
The 1xBet Support

Philippines
1 review
0 helpful votes
Follow Hepe P.
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Deposit not credited to my 1xbet account
May 30, 2021

I wanted to try betting at 1xbet. Transferred money to my 1xbet account via bank transfer 5 days ago. My card has been debited php5000. I submitted the screenshot of the receipt and email from my bank provider that the transfer is successful. Up until now 1xbet has not credited the money i deposited to them to my 1xbet account. I contacted the customer service via chat, call back and email but all of them have not been very helpful. And worst of all, they tried to get my debit card number. Is that really necessary? Called my bank and asked them if its safe to give 1xbet my card number and they adviced not to because it may lead to card fraud. The screenshot and transaction reference number is sufficient enough to confirm that i have deposited them the money. I just want them to return my money direct to my bank account and not to my 1xbet account because it may further delay as i have read here that withdrawal is very hard or not possible. Do not use 1xbet to place your bets.
Acct number *******

Date of experience: May 30, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Hepe P.!

Thank you for your review. We kindly ask you to provide us with more details about your transaction. Specify your client ID, the exact date, time, amount of your payment and what payment system you used. We'll check all the information and back to you with the answer right away

Best regards,
The 1xBet Support

India
1 review
1 helpful vote
Follow Ammir A.
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1xbet suits me
May 19, 2021

UsualIy place bets when Rajasthan Royals is playing and I can say that 1xbet suits me. I mainly withdraw small wins via Skrill 5 000-7 000 INR per month. The 1xbet mobile app is convenient, but sometimes it is difficult to connect to the online broadcast of the match, through the website everything works ok

Date of experience: May 19, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Ammir A.!

We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Raman D.
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Withdraw problem
May 15, 2021

Fraud 1x bet, always facing problems for withdraw, Till now not received my withdraw money. 20 hrs gone, they don't want to success my withdraw money because they want that money I'm again using in bet place and lossing that money again. That's why I'm facing for money withdraw...
Regards
Raman Das
I'd *******

Date of experience: May 15, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Raman D.!

Thank you for your review. We kindly ask you to provide us with more details about your transaction. Specify your client ID, the exact date, time, amount of your payment and what payment system you used. We'll check all the information and back to you with the answer right away

Best regards,
The 1xBet Support

AE
1 review
0 helpful votes
Follow Dilip G.
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Diposit amount
May 7, 2021

Sir mera UTR issue hai mera diposit successful hai. Par diposit request nahi bhej pa raha. Aap ajent account chak kar lijiye. Amount chala gaya hai. Ajent account. *******@icici
Time &date. 3:53pm - 4 may
Amount 2000₹
Gaming account no. *******

Date of experience: May 6, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Dilip G.!

Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow vishnu vardhan r.
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1x bet is a heck
May 6, 2021
Updated review

Iam a regular customer of 1xbet from 2 years
But recently the service is very bad
My gaming id *******
I placed withdrawal request of 7000 its been 8days but no response
I mailed them a 30 times
Messaged almost 100 no response
They will take the money when you lose within seconds but if you win they are not willing to give money

I never seen such a bloody app
There are many people like me almost 1000 coming to this website and trying for help
But we are helpless guys...
They are cheating us.
Atleast we must ask the help of a big youtuber to tell about this fraud and make no one to use this app
Only they can help us.

Date of experience: May 5, 2021
IxBet S. — 1xbet Rep
over a year old

Dear vishnu vardhan r.!

Thanks for your feedback. Thank you for contacting us on Facebook Official page. Your request is currently under review. As soon as we have new information, we will respond to you in private messages. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

Best regards,
The 1xBet Support


Regarding withdrawal
May 3, 2021
Previous review

This is too bad from 1xbet no service
I placed withdrawal request of 7000rupees
Its been 5days there is no response i mailed them 10times no response
Anyone please help me?

Date of experience: May 3, 2021
Bangladesh
1 review
0 helpful votes
Follow Ahanaf Z.
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My account number is *******

Recently I have added my account balance of 2000 BDT through bKash. I think I made a mistake that is: when I put up the data ( amount, wallet number, transaction ID) I forget to update the amount 2000 BDT sorry for that. Please solve the problem as soon as possible.

Client ID: *******
Date: 04/05/21
Time: 04:09 pm (Time zone in Bangladesh GMT+6)
Amount: 2000 BDT
Payment system: bkash Bangladesh (bKash and transaction ID: 8E418GH29T)
I pay this account number *******156

Waiting for your reply.

Date of experience: May 4, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Ahanaf Z.!

Thanks for the feedback. We have checked the information for your request. The deposit has been successfully credited to your game account. If you will have any questions in future - we are always in touch and ready to help you in any situation

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Kamlesh G.
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I would have given he MINUS rating if there were any option. Ek dum useless and FRAUD company. Mene 28th April ko Rs. 3000 inko ek Phone pay account "RAJESHM" jiska UPI "*******@icici" hai. Ab yeah logo ne amount mere ******* ke account ki jagah kisi aur hi account me bhej di and mujhe bolte hai apki amount apke ******* wale account me daal di gae hai. BHAI JAB AISA KOI ******* JAISA MERA KOI ACCOUNT HI NAHI TO KAHA DALI AMOUNT TUMNE. Uske baad yeah case yahi close nahi hua. Mujhe DHAMKEE bhare emails aa rahe hai ke I doinfd FRAUD with 1XBET. Are bhai jab 1XBET khud dusro ke saath Fraud kar raha hai to meri kya Aukat ke me us se fraud karu and wo bhi Rs. 3000 ka.

Date of experience: May 4, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Kamlesh G.!

Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

Best regards,
The 1xBet Support

Austria
1 review
1 helpful vote
Follow Faith n.
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Withdraw
May 2, 2021

I'm since 3 years on 1xbet never had bigger problems but before 2 weeks i made a payout to skrill and didnt received the money. I mean i can see that the payment is accepted but they didnt pay. First they say we need few days what they had ofc the it was 2 weeks. Now im waiting for the answer from the "specialist" lol. Lets see if i'm gonna get my money

Date of experience: May 2, 2021
IxBet S. — 1xbet Rep
over a year old

Dear Faith n.!

Thanks for the feedback. We kindly ask you to provide us with more details about your transaction. Specify your client ID, the exact date, time, amount of your payment and what payment system you used. We'll check all the information and back to you with the answer right away

Best regards,
The 1xBet Support