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The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.
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Made a deposit on Sunday afternoon before a Premier League slate. Expected some kind of delay because it was the weekend. Instead it went through in under three minutes. Pleasantly surprised. 1xbet clearly does not shut down on weekends like some other platforms tend to.
Its nice that I dont have to confirm anything every single time. Withdrawals usually take up to an hour, but... I've had to wait two and a half hours for the last couple of withdrawals.
Kept getting rejections on my document photos without understanding why. Asked support in the chat. They explained the exact requirements clearly: good lighting, all four corners visible, absolutely no reflections. Applied their advice on the next attempt and got approved within three hours easily.
Thank you for sharing your experience! We're glad our support team could clearly explain the requirements and help you successfully complete the verification. We appreciate your effort and patience.
Best regards,
1xBet Team
Money left my card but did not hit the balance. Contacted chat support and they traced the transaction. Took about 20 minutes to resolve and they added a small bonus for the inconvenience. Not ideal that it happened but the resolution was handled quickly and professionally.
Thank you for your feedback! We're sorry for the inconvenience you experienced, but we're glad our support team was able to resolve the issue quickly and professionally. Your understanding means a lot to us.
Best regards,
1xBet Team
Requested exactly 240 dollars and 240 dollars arrived in my account, no deductions, no surprise fees hiding anywhere. I have used bookmakers that take a percentage on withdrawals and frame it as a standard service charge, 1xbet has never done that in all my time here
Thank you for your feedback! We're glad to hear that your withdrawal was processed exactly as expected, without any hidden fees. We appreciate your trust and are happy to provide a transparent experience.
Best regards,
1xBet Team
Usually my deposits come through in a couple of minutes. This time it sat pending for about 50 minutes. Wrote to support, they confirmed everything was fine and it appeared shortly after. Not a regular occurrence so I will not hold one instance against the platform.
Thank you for your feedback! We're glad to hear that the issue was resolved and your deposit was successfully credited. Occasional delays can happen, but we appreciate your understanding and trust.
Best regards,
1xBet Team
I have been using 1xbet for nine months. In that time I have made probably 35 withdrawal requests. Not one failure. Not one amount that did not match what I requested. Not one instance where money genuinely disappeared without explanation. Complete trust at this point.
Thank you for your trust and for sharing your experience! We're pleased to hear that your withdrawals have been consistently smooth and accurate. Your confidence means a lot to us.
Best regards, 1xBet Team
Transferred USDT from my wallet. Took about 30 minutes due to blockchain confirmations which is just how crypto works. The amount was precise with no rounding errors. I have had bookmakers round down and keep the difference before. Not the case here, everything was exact.
Thank you for your detailed feedback! We're glad to hear that your USDT transfer was processed accurately and transparently. Blockchain confirmation times can vary, and we appreciate your understanding. It's great to know everything met your expectations.
Best regards, 1xBet Team
Its much easier to top up through the app than on a computer-just a couple of taps on the screen and you are done.
Im deducting a point because I got an error a couple of times during payment, but it worked on the second try.
Thank you for your feedback! We're glad you find topping up through the app convenient. We apologize for the temporary error during payment and appreciate your patience.
Best regards,
1xBet Team
Topped up my account about 20 minutes before the match. Money appeared on my balance within two minutes. No delays, no drama. This is the kind of reliability you need when trying to catch good odds before a game starts. Very happy with that experience overall.
Thank you for sharing your experience! We're glad your deposit was quick and smooth, and that it helped you enjoy the game with confidence.
Best regards,
1xBet Team
First set of photos was rejected because of glare on my passport, Second attempt was sharper and approved in about five hours. Lesson learned: take photos in good lighting with no reflections, It is obvious in hindsight but genuinely annoying to figure out while mid-process.
Thank you for your feedback! We're glad your documents were successfully verified, and we appreciate your patience during the process.
Best regards,
1xBet Team
Transfered money from my cryptowallet. It usually takes about 45 minutes to arrive. Its not instant, of course, but its acceptable. Main thing is that everything shows up correctly in the betting app, so I can place my bets
Thank you for your feedback! We're glad your transfer arrived correctly and that you were able to place your bets without issues.
Best regards,
1xBet Team
I withdraw every couple of weeks, usually between 100 and 300 dollars. The timing varies from 20 minutes to an hour and a half. But it always arrives within two hours at absolute most. That predictability is what keeps me trusting this platform over the long term.
Thank you for sharing your experience! We're glad our withdrawal process is reliable and helps you feel confident using our platform.
Best regards,
1xBet Team
I didnt expect anything from the verification process other than the wait itself while they checked my information. On the bright side, they didn't ask any unnecessary questions and finished the verification in a couple of hours.
Thank you for your feedback! We're glad your verification was completed quickly and smoothly without any unnecessary steps.
Best regards,
1xBet Team
I'm a fan of the 'Betting Exchange' section. It's nice to have the option to bet against other players rather than just the house. It adds a layer of strategy that keeps the experience from getting stale
Thank you for your feedback. We appreciate you sharing your impressions about this feature.
Best regards,
1xBet Team
The odds are great but the verification process felt like an interrogation. I had to send several high res photos. I understand it's for security but a more streamlined ID portal would make the experience much smoother
Thank you for your feedback. We appreciate your comments and will take them into account to improve our processes.
Best regards,
1xBet Team
Recently, I tried the app, and one thing that really impressed me is that it provides high performance and stable access to betting especially during the big matches and when there is also a higher frequency of users there.
Thank you for your feedback. We appreciate you sharing your experience with the app's performance and stability.
Best regards,
1xBet Team
The loyalty program is surprisingly transparent. You earn 'promo points' for every bet, which you can then trade in a dedicated store for free bets on specific sports. It feels more like a reward system than just a marketing gimmick
Thank you for your feedback. We appreciate you sharing your impressions about the reward system.
Best regards,
1xBet Team
Withdrew a larger amount than usual after a strong week, took about six hours from request to arrival. Support confirmed it was a routine security check for larger amounts. They communicated clearly throughout and nothing went missing, slightly frustrating but completely understandable given the amount involved
Thank you for your feedback. We're grateful for your understanding and for sharing your experience with us.
Best regards,
1xBet Team
I went through the verification process before withdrawing my funds... It's a shame I didn't do it much earlier. I ended up having to go through it after I'd already won a large sum. I had to spend two days communicating with customer support, trying to get them to hurry up.
Thank you for your feedback. We're sorry the verification took longer than expected and appreciate your patience.
Best regards, 1xBet Team
Answer: As big football fan - I like it. 1xbet is good bookmaker and surely not a scam, or something like this. Its licensed by Curacao, which allows gambling, betting on lotteries, live casino, slots, TV games and other forms of entertainment. I have been playing with them for several years now, and I can safely recommend 1xbet to everyone who is interested in betting.
Answer: SBI and indian bank global master card debit cards are confirm accepted in 1xbet. I'm using them right now.
Answer: I really like their app not only because it's easier to use than desktop ver. But also because their app is much more user-friendly than other bookie's P.S. I'm apple user so obviously I use ios ver. Can't be sure about android ver.
Answer: Hello! You can familiarize yourself with a plethora of bonuses provided to us by clicking "Promo" on the upper part of our website
Answer: Dear PINAPOLU S., please specify the exact date, time and amount of your withdrawal to our email - public. Relations(at)1xpartner.com. Also, provide us with your client ID. We will check all the information
Answer: Hello! Usually the verification of the specific document takes up to 73 hours by the Security Department, as per the Terms & Conditions. Please wait until you've received the letter from the Security Department Team
Answer: Hello! In this case, please consider contacting the Support Mail at [email protected]. There, provide the details and the context of your situation and you will be assisted with your case
Answer: Hello! Please provide more info with the screenshots of what do you mean to us at [email protected] so that we could assist you with that


Thank you for your feedback! We're glad to hear that the withdrawal process is generally convenient for you. We apologize for the recent delays — occasionally processing times may vary due to additional checks or system load. We appreciate your patience and are working to keep everything as fast as possible.
Best regards,
1xBet Team