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The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.
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It was a holiday, so maybe thats why the withdrawal took a little longer than usual. I contacted support, and they said it would take 24–48 hours, but it actually arrived much sooner.
Submitted a withdrawal request around 11pm. Did not expect it until the following morning at earliest. Woke up to a notification from my e-wallet at 1:30am. They processed it overnight without me having to chase anyone or send a follow-up message. Excellent service overall.
Switched from crypto to e-wallet for withdrawals about three months ago. Crypto was taking up to two hours sometimes. T-wallet is consistently under 30 minutes every single time I use it. Simple change that made my overall experience noticeably better and much less stressful to manage
It was a bit of a hassle that they required a photo of my ID. I argued with customer support about it for a long time I didnt want to send them my documents, but I had no choice. The verification process itself went quickly, taking just a few hours.
Thank you for your feedback. We understand your concerns regarding document verification. Please note that this process is required to ensure account security and compliance. We're glad to hear that verification itself was completed quickly.
Best regards,
1xBet Team
Here a funny story about the verification process: I sent the photos of my documents that the 1xbet support agent asked for, waited almost a day, and then they told me the information wasn't clearly visible in the photos. I spent about 15 minutes examining the photos from every angle, sent them back exactly as they were, and another day later they told me everything was okay and I was verified. What kind of nonsense is that? LOL
Thank you for sharing your experience. We apologize for the inconvenience during the verification process. Sometimes additional checks are required, which may lead to delays. We appreciate your patience and are glad your account has been successfully verified.
Best regards,
1xBet Team
Their coverage of eSports is leagues ahead. I was betting on a small Valorant tournament in Southeast Asia and the stream was embedded right in the betting window with zero lag. This is clearly built for the modern, digital first bettor
Thank you for your feedback! We're glad to hear you enjoyed the eSports coverage and seamless streaming experience. We strive to provide a modern and удобный сервис для наших пользователей.
Best regards,
1xBet Team
Appreciate the dark mode on the desktop version. It sounds minor but for someone who does most of their research and betting late at night, it saves my eyes. The layout is logical once you filter out the sports you don't follow
Thank you for your feedback! We're glad to hear that the dark mode and layout make your experience more comfortable and convenient. We appreciate your support!
Best regards,
1xBet Team
The edit bet slip feature saved my weekend. I realized I`d picked an injured player in my accumulator and was able to swap him out before kickoff. Most bookies would just make you cancel the whole thing. Very user friendly logic
Thank you for your feedback! We're glad to hear that the edit bet slip feature was helpful and made your experience more convenient. We strive to provide flexible and user-friendly solutions for our users.
Best regards,
1xBet Team
Did my verification immediately after registering, before I even made my first deposit, took about four hours, by the time I had real winnings to withdraw, everything was already fully in place and there were no delays, definitely recommend this approach to everyone starting fresh
Thank you for your feedback! We're glad to hear that the verification process went smoothly and helped ensure quick withdrawals later on. We appreciate your recommendation.
Best regards,
1xBet Team
I thought verification would take an hour, but it actually took about five. Still, I went through it once and forgot all about it. Now, though, the withdrawal limits have been raised, so I don't have to worry about it anymore.
Thank you for your feedback! We're glad to hear that the verification process is now complete and that the increased withdrawal limits make your experience more convenient. We appreciate your patience.
Best regards,
1xBet Team
I deposit in local currency and the conversion to dollars is at market rate. Checked it against live rates on two separate occasions and both times it was accurate. No hidden markup buried in the exchange. That is honest and I genuinely respect it from a bookmaker
Thank you for your feedback! We're glad to hear that you find our currency conversion transparent and accurate.
Best regards,
1xBet Team
Best thing the guys at 1xbet could have done was create phoneapp. It doesnt lag, it doesnt slow down at all, and it doesnt crash at the worst possible moment. I was also surprised that after logged in, my data was saved, i didnt have to enter everything manually myself
Thank you for your feedback! We're glad to hear that the mobile app runs smoothly and that the saved data feature makes your experience more convenient. We appreciate your support!
Best regards,
1xBet Team
Sent 150 dollars via e-wallet and exactly 150 arrived in my account. No processing fee, no mysterious deduction. Some bookmakers skim a percentage on every deposit without mentioning it. After dealing with platforms like that, I genuinely appreciate the honesty here at 1xbet.
Thank you for your feedback! We're glad to hear that your deposit was processed without any fees or deductions. We strive to provide transparent and fair financial transactions for our users.
Best regards,
1xBet Team
Like the way, they offer all the data that is accessible at the one tap and I used it for IPL betting and theirs seprate section of ipl with complete statistics like the tournament table, players from stadium data and all are in one place
Thank you for your feedback! We're glad to hear that you find the statistics and dedicated sections convenient and useful for your betting experience. We strive to make all important information easily accessible in one place.
Best regards,
1xBet Team
Those glare spots in the photos really drive me crazy... I had to find a scanner nearby to make good scans for verification..
Thank you for your feedback. We're sorry to hear about the inconvenience during the verification process. Clear images are required for security reasons, and we appreciate your effort in providing them. Your patience is highly valued.
Best regards,
1xBet Team
Made a deposit on Sunday afternoon before a Premier League slate. Expected some kind of delay because it was the weekend. Instead it went through in under three minutes. Pleasantly surprised. 1xbet clearly does not shut down on weekends like some other platforms tend to.
Thank you for your feedback! We're glad to hear that your deposit was processed quickly, even over the weekend. We strive to provide reliable service at all times.
Best regards,
1xBet Team
Its nice that I dont have to confirm anything every single time. Withdrawals usually take up to an hour, but... I've had to wait two and a half hours for the last couple of withdrawals.
Thank you for your feedback! We're glad to hear that the withdrawal process is generally convenient for you. We apologize for the recent delays — occasionally processing times may vary due to additional checks or system load. We appreciate your patience and are working to keep everything as fast as possible.
Best regards,
1xBet Team
Kept getting rejections on my document photos without understanding why. Asked support in the chat. They explained the exact requirements clearly: good lighting, all four corners visible, absolutely no reflections. Applied their advice on the next attempt and got approved within three hours easily.
Thank you for sharing your experience! We're glad our support team could clearly explain the requirements and help you successfully complete the verification. We appreciate your effort and patience.
Best regards,
1xBet Team
Money left my card but did not hit the balance. Contacted chat support and they traced the transaction. Took about 20 minutes to resolve and they added a small bonus for the inconvenience. Not ideal that it happened but the resolution was handled quickly and professionally.
Thank you for your feedback! We're sorry for the inconvenience you experienced, but we're glad our support team was able to resolve the issue quickly and professionally. Your understanding means a lot to us.
Best regards,
1xBet Team
Requested exactly 240 dollars and 240 dollars arrived in my account, no deductions, no surprise fees hiding anywhere. I have used bookmakers that take a percentage on withdrawals and frame it as a standard service charge, 1xbet has never done that in all my time here
Thank you for your feedback! We're glad to hear that your withdrawal was processed exactly as expected, without any hidden fees. We appreciate your trust and are happy to provide a transparent experience.
Best regards,
1xBet Team
Answer: As big football fan - I like it. 1xbet is good bookmaker and surely not a scam, or something like this. Its licensed by Curacao, which allows gambling, betting on lotteries, live casino, slots, TV games and other forms of entertainment. I have been playing with them for several years now, and I can safely recommend 1xbet to everyone who is interested in betting.
Answer: SBI and indian bank global master card debit cards are confirm accepted in 1xbet. I'm using them right now.
Answer: I really like their app not only because it's easier to use than desktop ver. But also because their app is much more user-friendly than other bookie's P.S. I'm apple user so obviously I use ios ver. Can't be sure about android ver.
Answer: Hello! You can familiarize yourself with a plethora of bonuses provided to us by clicking "Promo" on the upper part of our website
Answer: Dear PINAPOLU S., please specify the exact date, time and amount of your withdrawal to our email - public. Relations(at)1xpartner.com. Also, provide us with your client ID. We will check all the information
Answer: Hello! Usually the verification of the specific document takes up to 73 hours by the Security Department, as per the Terms & Conditions. Please wait until you've received the letter from the Security Department Team
Answer: Hello! In this case, please consider contacting the Support Mail at [email protected]. There, provide the details and the context of your situation and you will be assisted with your case
Answer: Hello! Please provide more info with the screenshots of what do you mean to us at [email protected] so that we could assist you with that


Thank you for your feedback! We're glad to hear that switching to e-wallet withdrawals has improved your experience and made transactions faster and more convenient.
Best regards,
1xBet Team