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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Easy purchase options with the same variety you can find at any furniture store only way cheaper with same quality. Plus no haggling at the store and convenient shipping and delivery.
I spent over 2.5 hrs. With Koby as I am attempting to furnish and new house completely. He was so knowledgeable and professional regarding my needs, wants and don't wants that we hung up with an appointment for tomorrow to continue. Now could you get that in a free standing store...I don't think so. Thank you so much Koby we are thrilled with all we got accomplished today..
Dear Martha,
It's wonderful to hear about your positive experience with us! Your enthusiastic engagement truly exemplifies the kind of relationship we aim to build with all of our customers.
Our team, including Koby, is deeply committed to delivering the highest standard of service. We take pride in our knowledgeable and professional staff who are always ready to go the extra mile to ensure your needs are met, your wants fulfilled, and your 'don't wants' respected.
Your feedback serves as a testament to our unwavering dedication to providing exceptional customer experiences. We consistently strive to exceed expectations, turning moments into lasting memories. Thank you once again for allowing us to serve you. We're looking forward to continuing our journey together.
Best Regards,
Customer Experience Team
So far my experience has been pleasant. I'm looking forward to completing my room. I have ordered the dresser and mirror. I would like the chest and nightstands.
Dear LaRhonda,
We are thrilled to hear about your positive experience with us. Your satisfaction is of utmost importance and we're glad you've taken the first steps towards completing your room.
We would like to express our sincere gratitude for your engagement. Your feedback plays a significant role in inspiring us to maintain our commitment to delivering top-tier service.
Our team is devoted to consistently providing unparalleled customer service. We stand by our high standards and unwavering commitment to ensure every interaction leaves a lasting impression of excellence.
We look forward to continuing to exceed your expectations and delivering a service that is nothing short of exceptional. Thank you for choosing us and placing your trust in our commitment to excellence.
Best regards,
Customer Experience Team
Just purchased an executive desk and chair over the phone. Joe was the salesperson and was very pleasant, helpful and honest. Thank you, Joe.
Dear Johnny,
We truly appreciate you taking the time to share your recent experience with us. Your feedback is invaluable.
Thank you for recognizing the outstanding service provided by Joe. Our team is dedicated to maintaining the highest level of customer service, and it's wonderful to hear that Joe's efforts resonated with you. We believe that every interaction should be seamless, informative, and enjoyable, and we're thrilled that your experience was reflective of these values.
In our pursuit of excellence, we consistently strive to exceed expectations and provide a remarkable service that stands out. This commitment is unwavering, and we are delighted to hear that it shines through.
Thank you once again for sharing your experience, Johnny. We look forward to serving you with the same level of excellence in the future.
Best Regards,
Customer Experience Team
Cody was very helpful and pleasant to deal with.
Would recommend highly Thanks...
Dear Linda,
Firstly, thank you for taking the time to share your positive experience with us. We truly appreciate your support and high recommendation.
Our team is dedicated to providing exceptional service, and it's wonderful to hear that Kobi was able to meet and exceed your expectations. We strive to ensure that every interaction you have with our team is pleasant, efficient, and helpful.
Your feedback is a testament to our ongoing commitment to deliver the highest standards of customer service. We take pride in our team members, like Kobi, who consistently deliver a service that our customers can recommend highly.
Thank you once again, Linda. We look forward to continually providing you with the same level of service that you've come to expect and appreciate.
Best regards,
Customer Experience Team
I can not say enough great things about this company. I nervous about ordering furniture without actually seeing it in person but I couldn't beat the price so I gave it a try. I'm so glad I did. I received daily emails about the status of the order, when it was going to be shipped and when it was going to be delivered. Everyone I spoke to was so professional and helpful. When the furniture was delivered, I realized something was wrong. I called the company ( after hours) and left a voicemail. Within an hour, I received a phone call from Robin who said she would be the one handling the claim. She explained what to do and what the next steps would be. Within a week, the new part was delivered and someone was scheduled to come out and fix it. Robin was amazing at communicating with me when the part was ordered, shipped and delivered. I never had to contact her to get any info. She kept me updated and answered any questions that I had. I'm so impressed with the whole process and can't believe the great customer service I received. It's very rare to get that now a days. I have told all my friends and family about my amazing experience with this company and will definitely be using them again!
Dear Brenda,
Firstly, we would like to express our heartfelt gratitude for taking the time to share your experience with us. Your kind words and positive feedback are the fuel that keeps us striving for excellence.
We are steadfast in our commitment to providing the highest level of customer service. Every single member of our team, from those who handle your orders to those who deliver and assemble your furniture, is dedicated to ensuring a seamless and satisfying experience for you.
Your exceptional experience is not an isolated case, but rather a testament to the consistent level of service we aim to deliver. We are thrilled to hear that our dedicated team member, Robin, was able to exemplify our commitment to customer satisfaction.
To hear that you would recommend us to your friends and family is the ultimate compliment. Rest assured that we will continue to work tirelessly to maintain and exceed the high standards we have set, ensuring that every interaction you have with us continues to be amazing.
Thank you once again, Brenda. We look forward to serving you in the future!
With appreciation,
Customer Experience Team
Our furniture (a full Monique bedroom set with King Bed, nightstands, dresser, mirror and chest) was originally delivered with multiple damages --- scratches, cracks, horrible marks --- quite possibly due to mangled handling, or maybe it was already this way at the warehouse (more on this below). At the time I bitterly complained over many emails and phone calls for weeks, after which they finally offered us a measly 15% discount which we foolishly accepted, for we had just moved into a new house and really needed the bedroom set to hold our belongings and feel 'at home'. That was Regret #1.
Regret #2 was purchasing the OnSite Warranty which a salesman very slickly persuaded us to buy as a 'no-brainer' because, for a few hundred dollars you would be buying insurance against anything happening to your furniture for 5 years: they would just come and repair or more likely just send you a whole new piece. And if you never invoked the warranty it would be refunded. Well the other day we shifted the dresser 1 foot over to get at an outlet behind it, and what do you know the leg cracked, revealing a cheap foam-like interior --- not wood or even plastic! I immediately called the Warranty number whereupon I was told the piece was no longer in production (so did they in fact sell me the last, damaged set in the warehouse?) but I could file a claim for repair. I filed this claim but was promptly rejected by the OnSite agent as my confession to moving the piece even 1 foot amounts to a 'Location Transfer' --- that's the term used in the Service Contract which they slyly invoked. Of course I protested, but my arguments fell on dead ears. As a final nail in the coffin of regret, the agent explained to me that the 'refund' on the warranty after 5 years is really just a store credit. Given my negative experience here, there is 0% probability of me using it to be cheated again.
Dear Nicholas,
We sincerely regret to hear about your experience and understand how frustrating this situation must have been for you. Our goal is always to provide quality furniture and exceptional service, and we apologize if we fell short of your expectations.
While our warranties and policies do have certain terms and conditions, we truly appreciate your feedback and will review your concerns internally to improve our processes.
Providing superior service is a top priority for us, and we hope to connect with you soon to resolve any concerns. We want every customer to leave fully satisfied, and we’d appreciate the opportunity to improve your experience.
Best regards,
Customer Experience Team
I placed an order Jan. 28th received email confirmation of my order promptly. A day later received another email saying my order would be shipped no later than Jan 31. Feb 3rd, I get another email for an address verification with instructions to call. I make the call and was informed that I live outside their normal shipping area they couldn't offer me free shipping and I would have to pay an additional $125 for shipping. After not hearing anything more I sent an email inquiry Feb 10 for an order status. Reply came back Feb12 that the order is expected to ship sometime between Feb 20 and the 27th. After getting no shipping notifications I called Feb 28 and am told my order is at the local shipper awaiting delivery. March 5 no shipment, no notification, and at this point no surprise. I called again with the intent of cancelling my order and was put on hold indefinitely after stating I wanted a refund. I hung up called again and got a different customer service rep. Once again, they claim my order is at the local shipper and they would get back to me after they contacted the shipper to let me know when it will ship. I've agreed to wait one more day before pursuing a refund. Buying a five-drawer dresser shouldn't be this difficult. It's worth noting, they charged my card Feb 4th. They also will not provide a tracking number or what shipper has the order. This company seems to be a mess, and I will not do business here again. There isn't any valid reason it should take over a month to receive an order. I just hope I either get my order or a refund. If it comes down to the refund it better be a full refund. No excuse!
Dear Reed,
We appreciate you taking the time to share your experience with us. Your engagement is invaluable in our mission to continuously deliver the best possible service.
Our team is dedicated to providing an efficient, seamless and satisfactory process for all our customers. We are steadfast in our commitment to uphold the highest standards of customer service, and we strive to ensure every interaction is met with the utmost professionalism and care.
We are glad you have received the delivery of your order.
In closing, we want to reassure you that our aspiration for excellence is unwavering. We are proud of the consistency in our service, and we are dedicated to maintaining this level of quality for all our customers.
With gratitude,
Customer Experience Team
DO NOT BUY FROM THIS COMPANY! SCAM! This company sent me three broken tables. After the first broken table, I requested a refund rather than a replacement, they said no. So two weeks later I got a replacement, another broken table. Again, I asked for a refund and they said no, two weeks later I receive A THIRD BROKEN TABLE. They still refused a refund. They sent out a technician to "repair" the table but the damages were beyond repair. Now, they are refusing to answer me and I am out $1300. I have three broken tables sitting in my garage, and no way to dispose of them. I had to miss 5 days of work (3 days to be there for the tables, even the ones I did not request) and two days for the repair technician. The repair technician has a 6 hour window, so I had to take off a whole day of work. No call, no show on the first one. I am absolutely infuriated. I have been scammed. These other reviews must be fake. Please do yourself a favor and do not buy from this company. Read up and the lawsuits and piling complaints on BBB. This company needs to be shut down.
Dear Melanie,
We appreciate you taking the time to share your thoughts with us. Your engagement is valuable and helps us to further uphold our commitment to our esteemed customers.
Our pledge to provide exceptional service is the cornerstone of our business. We consistently strive to exceed customer expectations and ensure a seamless experience. This commitment is unwavering, as we believe in the importance of delivering excellence in all aspects of our interactions.
Our track record speaks to our dedication and passion for service. We consistently demonstrate our commitment to excellence, and this remains our guiding principle. We are grateful for the opportunity to serve you and are committed to maintaining our standards of excellence.
Thank you once again for your time and your feedback.
Best regards,
Customer Experience Team
Online shopping was easy, but my payment type wouldn't be accepted, so I had to make a call. The gentleman was nice but did end up offering two extra items I didn't think I would need, but was necessary for the bedroom set. The items arrived and they are beautiful, some blemishes here and there but I'm overall happy.
Dear Anna,
We truly appreciate your time in sharing your experience with us. Your feedback is invaluable and we are delighted to hear about your overall positive experience.
Our team is committed to providing top-tier service to all our customers, and it's wonderful to hear that this was reflected during your interaction with our helpful staff. We hold ourselves to the highest standards, ensuring every step of your shopping journey, from browsing to delivery, is as seamless and enjoyable as possible.
Thank you once again for your generous review. We look forward to continuing to deliver excellent service and quality products that bring joy to your home, reinforcing our dedication to creating delightful shopping experiences for all our customers.
Best Wishes,
Customer Experience Team
The order process was easy and following up with Vince was a pleasure. He was knowledgeable, professional, and efficiently helped me with my order verification.
Dear Tonya,
We are delighted to read your review and truly appreciate the time you took to share your positive experience. Your feedback is a testament to our continuous efforts towards maintaining a high level of customer service.
Here at our company, we firmly believe in providing an easy, seamless process for our customers, complemented by professional and knowledgeable assistance. We are glad to know that Vince could meet your expectations and offer you an efficient service.
Your experience is not an isolated incident but a reflection of our consistent commitment to excellence in service. We aim to ensure that every interaction you have with us leaves you satisfied.
Thank you once again, Tonya. We look forward to serving you in the future and continuing to meet the high standards you've come to expect from us.
Best regards,
Customer Experience Team
Sales was very knowledgeable. Order on line and phone was EZ.
Dear Gerald,
We're delighted to hear from you and appreciate the time you took to share your experience. Your positive feedback is an affirmation of our commitment to excellence.
Our team is dedicated to providing a seamless and knowledgeable experience, whether you're ordering online or over the phone. We take pride in maintaining the high standards of customer service that you've recognized in your review.
In conclusion, your satisfaction underscores our consistent commitment to delivering a service of excellence. We look forward to continuing to exceed your expectations in the future.
Best regards,
Customer Experience Team
Very helpful and fast service! I have never bought a bed online before and the whole process with 1 stop bedrooms was smooth sailing. Can't wait for my new bed to arrive.
Dear Andrea,
We appreciate you taking the time to share your delightful shopping experience with us. Your kind words and the positive feedback you've shared serve as a testament to our ongoing commitment to our customers.
Here at 1 Stop Bedrooms, we pride ourselves on delivering efficient, helpful, and seamless service to all our valued customers. Our team works tirelessly to ensure that the process from browsing to buying is as smooth as possible, with your comfort and satisfaction being our top priority.
Your review underscores the essence of what we strive for - ensuring a delightful and stress-free shopping experience for every customer, every time. Thank you for recognizing our efforts and we're excited for you to enjoy your new bed.
Warm Regards,
Customer Experience Team
Customer service rep was so helpful in confirming my order and delivery
Dear Customer,
We appreciate you taking the time to share your positive experience with us. Your kind words truly brighten our day!
Thank you for acknowledging our commitment to providing an exceptional customer service experience. We are passionate about maintaining a respectful, informative, and pressure-free environment for all our customers, without compromising on the quality of our products or services.
We pride ourselves on our high standards and our team's dedication to making every interaction with us enjoyable. It's always a pleasure to hear when we've hit the mark for our valued customers.
In conclusion, we are delighted to have been able to provide you with such a positive experience. Ensuring customer satisfaction is at the heart of what we do, and it's feedback like yours that motivates us to continually strive for excellence in service.
Thank you once again for your recommendation. We look forward to serving you in the future!
Best Regards.
Customer Experience Team
Quick ordering, fast and friendly confirmation of my order. Thank you!
Dear Amanda,
Firstly, let me extend our heartfelt appreciation for your wonderful review. It's always rewarding to hear from our valued customers like yourself.
We are truly grateful for your engagement and the time you took to share your positive experience with us. It's feedback like yours that continues to inspire our commitment to delivering outstanding service.
Our team is steadfastly dedicated to maintaining high standards in customer service. We strive to ensure every interaction is as seamless and friendly as your experience was, and we're thrilled to know we hit the mark for you.
In conclusion, we pride ourselves on our consistent excellence in service. Your review reaffirms the hard work we put in every day, and we look forward to continuing this tradition of service excellence for all our customers.
Thank you once again, Amanda, and we're excited to serve you in the future!
Best Regards.
Customer Experience Team
Excellent. They kept me informed on the shipping information and gave me a choice on final delivery date. They called about 30 minutes before arriving and did a great job bringing two large pieces into my small home. Thanks guys.
Dear Barbara,
Firstly, we want to extend our sincere appreciation for taking the time to leave such a glowing review. Your engagement with us is valued more than words can express.
We are thrilled to hear about your positive experience. Our team is dedicated to providing the highest level of service, from keeping our valued customers informed every step of the way, to ensuring the smooth delivery and placement of your items. Our ultimate goal is to make every interaction with us as seamless and satisfying as possible.
Your review reaffirms the high standards we strive for each and every day. Our dedicated team is always ready to go the extra mile to ensure that every detail is taken care of, from initial contact through to final delivery.
Thank you for recognizing our commitment to excellence. Your feedback not only inspires us but also helps us maintain our promise of consistent, high-quality service. We look forward to serving you again in the future.
Best Regards,
Customer Experience Team
Excellent customer service. Beautiful furniture and good quality 👍
Dear Elizabeth,
We are overjoyed to read your kind words and thank you for taking the time to share your positive experience with us.
Your review beautifully encapsulates our mission, which is to deliver excellent customer service alongside the provision of high-quality, aesthetically pleasing furniture. Each day, we strive to uphold these high standards, ensuring every customer enjoys the same stellar experience that you did.
Your satisfaction is the most significant testament to our unwavering commitment to service excellence. We look forward to continuing to serve you and many others with the same diligence and quality in the future.
Thank you once again for your glowing review, Elizabeth. Here's to many more years of setting the gold standard in customer service and quality furniture.
Best Regards,
Customer Experience Team
I love the items that I have received. The people who have helped me with my order are
Dear Valerie,
We're so delighted to hear about your positive experience with us. Your feedback truly means a lot, and we're grateful for the time you took to share it.
We are steadfast in our commitment to providing the best service to our cherished customers like you. Our team works diligently to ensure every interaction meets our high standards, and it's wonderful to know that their efforts have made a difference for you.
In closing, we aim to consistently deliver top-notch service, and hearing from satisfied customers like you reinforces our mission. We're thrilled to have been able to assist you and look forward to continuing to exceed your expectations in the future.
Thank you once again for your kind words and ongoing support.
Best Regards,
Customer Experience Team
The selection was great. The website was difficult to order.
Dear Steven,
Thank you for taking the time to share your feedback with us. We are genuinely grateful for your engagement and your positive comments about our selection.
Our team is committed to providing an exemplary experience for every customer. We pride ourselves on maintaining a consistently high standard of service, as we believe our customers deserve nothing less.
As we continue to strive for excellence, we appreciate your support and are delighted that you found our selection to your liking. Your satisfaction is our highest priority, and we look forward to serving you with the same level of excellence in the future.
Best Regards,
Customer Experience Team
Efficient and quick customer service. Easy to work with. I've bought from this company before and the furniture and service are great.
Dear Angela,
We're delighted to see your feedback and truly appreciate your time in sharing this positive experience. Your satisfaction is our topmost priority, and we are pleased to hear that we've been able to meet your expectations.
Our commitment to providing efficient and quick customer service is unwavering, and we continuously strive to ensure our team is easy to work with. We believe that this is a cornerstone of our success, and we are thrilled that this resonates with you.
It's customers like you who reaffirm our commitment to maintaining the high standard of excellence that our service is known for. We look forward to continuing to provide the great furniture and service you've come to expect from us.
Thank you for being a valued customer.
Best Regards,
Customer Experience Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kris,
We sincerely appreciate your thoughtful feedback. Your positive experience and satisfaction are the heart of our mission, and we are truly grateful for your engagement with us.
As a company, we are unwavering in our dedication to providing top-tier service to all our customers. We are committed to maintaining the highest quality standards, from our wide range of furniture selections to our streamlined purchasing process, and convenient shipping and delivery.
Your endorsement underscores our continuous strive for excellence in every facet of our service. Thank you again, Kris, for your kind words and for choosing us for your furniture needs.
Best regards,
Customer Experience Team