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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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It seems that 1StopBedrooms was having difficulty with one of their manufacturers, which is why my order lingered in "Pending Confirmation" for over a month. It's unfortunate, as a furniture dealer needs a good manufacturer to provide good customer satisfaction.
Fortunately, once my complaint was elevated to a manager, I was granted a full and prompt refund. Thus, while I am disappointed that the order could not be completed, I am satisfied that they are trying to do right by their customers. I hope that they can find a better manufacturer and resume a proper flow of business.
I have now been going on two months without a bedroom set! It has been delivered 3 times and all three times damaged. I would not accept any of it. Now because I want my money back I am going to have to pay a restocking fee of 1.50 a lb, which at this point I will take the 500 hit and be done with this company! Horrible horrible service.
The supervisor was very polite and professional. Even after I got very upset he was quite patient with me.
Hi Martha,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
This furniture is classy and sturdy! The ordering process was easy and the deliver technicians had things put together and out the door quickly. Everything looks great and I will definitely shop with 1stopbedrooms again.
Hi Sharon,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are delighted to hear you had a positive experience with Max and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Shopping for a Entryway Table, found exactly what I was looking for at a great price! After order was placed received a text alert for verification!
Hi Marc,
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and providing the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Max is awesome. Made the process quick and easy. He is extremely friendly and knowledgeable. He made suggestions that helped me decide on my options.
We were interested in purchasing a living room set, recliner and table. Started the process online and the. Called customer service with few questions. Glad I did, Keith the customer service rep was a big help. Thank you!
Hi Thomas,
Thank you so much for taking the time to leave us such a positive feedback.
1StopBedrooms prides itself on our stellar customer service, and we are happy to hear that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Max was patient and very helpful. He answered all my questions and made the process smooth and easy.
Absolutely Awesome Service from Max... Thanks! Having to add more characters for this review... not so much!
They were great to work with. Excited to get our recliner. They reviewed the protection plan and explained it better.
Hi Niki,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable rep made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
I found a great looking bedroom set for a great price on this site. I placed an order and it went very smooth. I needed to confirm my shipping address so they notified me promptly. I spoke with Max and he was very knowledgeable. Overall great experience so far. I can't wait to see my new furniture.
We ordered a bedroom set from them. It came entirely different from what they showed on their website. We asked to return it. They've told us that would cost $1.5 per pound. Our bedroom set was around 600 pounds. But they now said we need to pay $1400 restocking fees! So in total they wanted us to pay $2400 for a set that costed $3400. They asked for pictures. We sent them the pictures. They said they will sent it to the manufacturer but they never got back to us. Each time I try to reach their support, it takes more than one hour to get to someone. Their staff see the problem but they do not want to act on it. What a scam this website is! Please stay away.
Hi Omran,
As per my response on all other platforms - we are working with the manufacturer for a resolution.
Regards,
Joan P.
Customer Relations Management
I was sent an email in regards to verify shipping address, called the number provided. Waited about 2 mins, Max was able to answer my questions and get things rolling from there. Thank you!
Hi Sophia,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience with Max.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Management
[email protected]
866-456-8823
I had a excellent customer service representative. Very helpful and polite. Helped me with my whole verification process in a timely manner. Explained everything i needed to know.
Hi Latonya,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Very impressed with walking time through all of my options. Quick, thorough and easy. Will use again, highly recommended!
Great order experience! Customer service is top notch! Can't wait to receive my rug! So happy I found something to match my space! THANK YOU!
Hi Lydia,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are delighted to hear you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Regards,
Joan P.
Customer Relations Management
[email protected]
866-456-8823
Service was fantastic and
The application process was very easy it was Enjoyable shopping with one stop bedrooms and I will do it again in the future Keith was very good and very helpful on the phone
Eddy has been very helpful, Knowledgeable and patient. He knows the products very well and he is such a peoples person and has very good customer service skills to ensure that I was given 5* service
Excellent service provided assistance with multiple purchases and addressed any savings cost concerned.
Max helped verify my information and also informed me about a better protection plan. He was very helpful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erik,
Thank you for giving me the opportunity to make things right. Again, I apologize for the inconvenience and frustration you experienced.
Regards,
Joan P.
Customer Relations Manager