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With a full lineup of furniture for the Bedroom https://www.1stopbedrooms.com/bedroom, Dining Room https://www.1stopbedrooms.com/dining/dining-sets, Living Room https://www.1stopbedrooms.com/living, and beyond, 1StopBedrooms offers countless choices for savvy shoppers. All the while, their dedicated support team provides the knowledge and expertise needed to make the perfect selection, every time. There’s a reason why thousands of 1StopBedrooms testimonials https://www.1stopbedrooms.com/testimonials mention friendly and helpful service.
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for ...
1StopBedrooms Reviews Summary
The company enjoys a strong reputation for its user-friendly website, extensive product selection, and competitive pricing, which customers find appealing. Positive sentiments frequently highlight the exceptional customer service, with representatives being described as knowledgeable, friendly, and helpful throughout the purchasing process. However, there are concerns regarding order fulfillment delays and confusion surrounding specific product requirements, which some customers interpreted as deceptive practices. Overall, while the majority of feedback reflects satisfaction and a willingness to recommend the company, addressing the issues with order management could further enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Service was professional. The two gentlemen that delivered the couch went above and beyond. The couch was a bit difficult to get in but they worked with me instead of taking it back they was miraculously able to get it in. The couch is soft and great. Sits hight and is very comfortable. A much needed upgraded to the couch I previously had.
This is the first time I ordered and everything was very good. Customer service is great and the delivery of furniture was top notch. I will definitely Oder again. 1Stop Bedrooms did a great job.
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
The movers was very professional and done a great job. I wasn't that happy with how long the company took to deliver my living room set. Very impressed with the men that delivered it.
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
Glad we stayed on course and kept looking.
1stopbedrooms was the only place we found what we wanted and a great price.
Sorry it wouldn't let me rotate my photos
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service needs. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
The furniture looks great and feels comfy. The movers were exceptional. Ordered right before pandemic so it took what felt like forever. Well worth it!
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
My Husband & Love It! Its Fit Our bedroom just fine... Compliments our TV look like we@ the movies by the media chest being tall... Delivery was good as well...,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service needs. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
This site offers some amazing deals. I purchased a sofa with protection plan for several hundred less than I could get it anywhere else. I will do business with 1stopbedrooms again!
Very easy to work with. Website easy to find what I was looking for. Great customer service. Very interactive with shipping and delivery information.
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
I order the furniture online, it accepts the purchase and deducts the funds. I get an email to call them so I do. I'm told, "let's see if we can get that for you", I said I would hope so since you took the funds. Then they stick me with an additional $109 on top of the "Free Shipping". After a month I get an email saying another farmer months to ship the order. I cancel then have to beg for my money back to purchase one elsewhere. Just lots a month on a couch purchase, finally got my money back. Disregard their 13,000 great reviews in THEIR website, I think they're fake or purchased reviews. Horrible experience, just order the product direct from the mfg, skip the middle man.
I got my coutch at a fairly good price, "in-home" delivery was delayed bcause of the covid but, the customer experience was really good and adress all my concerns!
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
I was shopping for furniture and came across this company, and was attracted to the white glove delivery and OK prices. I was concerned that the delivery time would be too long as we were moving into a house on a definite date. I was assured that the company had "its own warehouses" for Ashley pieces - that the Ashley website itself said were "out of stock." But I stupidly believed a salesman. They gave me an early delivery time so I agreed. Next thing I know, the delivery is two months instead of 3-4 weeks. Called them again and was told that they could get some of the stuff earlier - but then got another 10 week delivery date. Called to cancel - 15% restocking fee and $1.75 per pound "pallet" fee - for something that they could not deliver on the terms that I was told on the phone. So this is really too bad - I would have much preferred and respected them had they been clear that there were no warehouses and this stuff just wasn't in stock. I will never buy anything from them again...
Great product (couch and love seat just arrived) and excellent service from the delivery team; so far, could not be happier
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and to provide the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
We absolutely love our bedroom furniture. It looks just like what you see on the site. We'll definitely be making more purchases. The movers did a good job!
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
The delivery men were extremely nice and helped my mom figure out the best way to set up her new furniture. They even showed her how to recline it. Such awesome people and punctual!
Thank you so much for taking the time to leave us such positive feedback.
1StopBedrooms prides itself on our stellar customer service and we hope that we lived up to those expectations for you.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
Easy to order and loved the tracking system and contact. I was given an approximate delivery date was delighted when we got a call saying they could deliver 4 days earlier. White glove delivery came within the time slot, called 35 min prior to arrival, set up my Magnolia marble top bar and after asking to inspect it they left. Very polite gentlemen.
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and to provide the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
1Stop Bedrooms offers the best deals in home furnishings. My furniture arrived in perfect condition and approximately within the scheduled delivery time frame. Delivery/White Glove team members were kind, professional and respectful. I highly recommend 1StopBedrooms for any customer in search of the best quality furniture for a true value. Thank you 1StopBedrooms!
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
This business is great. Easy to order. Easy to access customer service. White glove delivery. No extra charge for them to come out and set up your purchase.
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service needs. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
I ordered a sofa for $500. According to the initial transaction delivery was free. After I reviewed the order I realized I entered the wrong delivery address. I emailed them but the response was I had to call. So I called. After an hour wait on hold, I finally reached a person to change the address but was charged $30 to do that. I wasn't happy about it, but figured it was my mistake.
A week later I got a text asking me to call the company to confirm delivery address. When I called they told me I HAD to get fabric protection because after 6 months it would fade. Fabric protection would cost $199. Figuring it was just another gimmick to add to cost, I said no. Then I was informed my delivery was $139- Remember, on the website it said free delivery and on the initial order it was free- I agreed to pay it. I knew I should have said no, but I didn't.
After we finished the phone call I realized my $500 sofa was now up to $669. I got on Better Business Bureau and found out this is the way they do business. Of course you can cancel. If you do it within 24 hours of the order... But remember, I didn't find out about the $139 delivery charge until 7 days after the initial order. I also found out that if your furniture is damaged they may or may not be bothered with repairing it. Did I mention the cancellation fee would be $300?
So I call my credit card company. Basically since I waited 7 days to cancel they would be willing to dispute the transaction but there is no guarantee I will get the $300. Either I pay an extra $139 to get the couch delivered or I pay $300 to cancel the couch.
I purchased a beautiful sectional from 1stopbedrooms and it arrived just has expected. The delivery and setup process was absolutely great! I would buy from this furniture store again! Thanks 1stopbedrooms.
Rude and unprofessional. Will never recommend them to anyone. Tried to get problem fixed they wanted to charge us extra $280 to ship it to right place bc for some reason there system automatically changed my billing address to my shipping, then I just wanted refund even ruder that they even hung up on us. They don't deserve any stars at all.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for such a wonderful review. 1StopBedrooms strives for excellence and to provide the highest level of customer service.
We are pleased to know we shared those core values with you and we look forward to helping you again!
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager