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1stDibs

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.

Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.

Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.

Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.

Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.


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1stDibs Reviews Summary

1stDibs has a rating of 4.4 stars from 1,251 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, shopping experience and free shipping. 1stDibs ranks 16th among Home Decor sites.

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Great service even if prices are a bit high right now.

Date of experience: April 20, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Darlene C.
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Processed quickly
April 30, 2024
Updated review

Processed quickly. Free shipping.
Interesting take on a Da Vinci.
Reasonable cost.

Date of experience: April 20, 2024

Easy to navigate
February 9, 2024
Previous review

Easy to navigate.

Date of experience: February 9, 2024
California
1 review
0 helpful votes
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I've purchased several items, and your website is easy to use. The customer service is excellent. Thank you!

Date of experience: April 18, 2024
Illinois
1 review
0 helpful votes
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Beautiful selection, easy check out and quick! Who could ask for more? Great experience. Ty.

Date of experience: April 17, 2024
GB
1 review
0 helpful votes
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I have used 1st Dibs before.A reliable ethical company who are there for you especially when things don't go according to plan!
A delightful toy shop for grown up children.
An exciting place to be!

Date of experience: April 16, 2024
Florida
1 review
0 helpful votes
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Always have a good experience with all retail sales
April 24, 2024
Updated review

Always have a good experience with all retail sales. They are easy to work with and always do what they say. Thank you Waymon

Date of experience: April 14, 2024

Very good 👍 selection of goods.love to shop at your...
March 10, 2024
Previous review

Very good 👍 selection of goods.love to shop at your shop

Date of experience: March 10, 2024
California
1 review
0 helpful votes
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Seller responded to my questions regarding clarity grade. All diamond jewerly purchased exceeded my expectations

Date of experience: April 13, 2024
Texas
1 review
0 helpful votes
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Art to suit every taste and budget and easy to follow instructions. Pleased that there are occasional promo codes like the one I used today that offers free shipping!

Date of experience: April 12, 2024
Spain
1 review
0 helpful votes
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The app was terrible
April 22, 2024

The app was terrible. Unusable. Had to switch to my laptop.

Date of experience: April 12, 2024
Canada
1 review
1 helpful vote
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Twice now when I type in my country and postal code, the response is "Free Shipping,", but when i pursue it, the actual shipping cost is almost the price of the item. That's VERY misleading -- also known as bait and switch, which is unacceptable from a company as reputable as yours, with whom I've dealt for many years. I'm very disappointed with this.

Date of experience: April 11, 2024
Mexico
1 review
0 helpful votes
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Mi experiencia hasta ahora ha sido muy buena. El vendedor es muy profesional. Me ha respondido todas mis dudas dentro del tiempo establecido.

Date of experience: April 11, 2024
Connecticut
1 review
0 helpful votes
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I love 1st Dibs!
April 21, 2024

I love 1st Dibs! Such a wonderful selection of jewelry and furniture. I have had no troubles with deliveries or returns and it is a much better experience than the online auctions I've tried on other platforms.

Date of experience: April 11, 2024
Georgia
1 review
0 helpful votes
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Kris has been very helpful with making the decision to purchase.

Date of experience: April 11, 2024
New Hampshire
2 reviews
0 helpful votes
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Chat took too long to respond
April 21, 2024
Updated review

Chat took too long to respond.
It is too difficult to remove unwanted items from personal account.
I appreciate the security with 1stdibs: easy to cancel order, 24 hour protection.

Date of experience: April 11, 2024

Can be confusing from checking the site on different...
April 19, 2024
Previous review

Can be confusing from checking the site on different days.

Date of experience: April 9, 2024
Illinois
1 review
0 helpful votes
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Offer taken off internet
April 21, 2024

Offer taken off internet. Can. Not get help from you This is my second offer on sme item. Miserable experience for a qualified and former customer.

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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I love the assortment and filters
April 20, 2024

I love the assortment and filters. Only suggestion is improving keywords for search.

Date of experience: April 9, 2024
Illinois
1 review
0 helpful votes
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Everything has been really well explained and straightforward. The experience in the auction was easy and fun.

Date of experience: April 9, 2024
Spain
1 review
0 helpful votes
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A little too complicated: Doesn't work directly with...
April 19, 2024
Updated review

A little too complicated: Doesn't work directly with my card bank, I needed to utilise smart token...

Date of experience: April 8, 2024

Okay in general...
December 17, 2023
Previous review

Okay in general...

Date of experience: December 17, 2023
California
1 review
0 helpful votes
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So happy to have made the purchase so easily. Love getting free shipping, it made the deal!

Date of experience: April 7, 2024
Illinois
1 review
0 helpful votes
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Viewing and purchasing was straightforward and easy.

Date of experience: April 6, 2024