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1stDibs

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.

Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.

Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.

Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.

Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.


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1stDibs Reviews Summary

1stDibs has a rating of 4.4 stars from 1,251 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, shopping experience and free shipping. 1stDibs ranks 16th among Home Decor sites.

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Andrea D.
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A very pleasurable and seamless buying experience - thank you

Date of experience: November 26, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Andrea!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Virginia
1 review
0 helpful votes
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This ring is the second item I've bought from 1st Dibs. I asked for and received a hunt for my Atlas ring which I have wanted for years..

Date of experience: November 22, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Russell!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

AE
1 review
0 helpful votes
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Absolutely love it!
November 27, 2024

Absolutely love it! Very smooth process and very responsive.

Date of experience: November 17, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Martha!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Minnesota
1 review
0 helpful votes
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Everything has worked perfectly!
November 25, 2024

Everything has worked perfectly! Thank you for the attention to detail.

Date of experience: November 15, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Janet!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

New York
1 review
0 helpful votes
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It is so nice to have a great source for my jewelry collection.

Date of experience: November 10, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Raymond!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Florida
1 review
0 helpful votes
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It was fun, pretty easy!
November 20, 2024

It was fun, pretty easy! The 1stDibs site can be at times a bit confusing and gets stuck from time to time. Otherwise great!

Date of experience: November 9, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, James!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Idaho
1 review
0 helpful votes
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Sapphire pendant purchased
November 17, 2024

Sapphire pendant purchased. Made an offer with excellent communication from seller. High quality sapphire with IGL paperwork. Thank you

Date of experience: November 7, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Jacqueline!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Florida
1 review
0 helpful votes
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First purchase here
November 17, 2024

First purchase here. WOW, great experience all around! Highly recommend!

Date of experience: November 7, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Laurel!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

District of Columbia
2 reviews
0 helpful votes
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My experience has been excellent
November 13, 2024

My experience has been excellent.
1stDIBS is an easily navigated and exceptionally dependable source that carefully vets sellers and backs up its products.

Date of experience: November 2, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Madelyn!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Alabama
2 reviews
0 helpful votes
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When we bought our new home, we needed additional furnishings for it. But at that time the world was in the middle of Covid; and we thought it wise not to travel in order to find what we wanted.
Then I discovered 1stDibs. Voilà! We shopped, very carefully, and though we made a few mistakes, most of the furniture and the objets d'art were just right – and at times both surprised and delighted us. Thank goodness for 1st Dibs!

Date of experience: October 30, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Laura!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

NL
1 review
0 helpful votes
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Artists be aware!
October 12, 2024

Artists, beware of 1stDibs' deceptive tactics! Initially, they lure you in with a free contract subscription, but after one year, without any notice, they automatically switch you to a contract subscription costing a staggering $1200 USD per year. What's worse, you're trapped in the subscription with no way out until its end. They stealthily siphon money from your bank account, leaving you feeling helpless. It's nothing short of theft! Stay vigilant and avoid falling victim to this unscrupulous organization.

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 2, 2024
Customer S. 1stDibs Rep
over a year old

We Appreciate Your Feedback

Thank you for leaving a review on Sitejabber, we're sorry to hear your experience did not meet expectations. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.

Kind regards,
1stDibs

Thailand
1 review
0 helpful votes
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Easy to navigate and easy to understand the process. I especially like the extensive pick-up or delivery options as well as the additional request section.

Date of experience: August 30, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Abigail!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Colorado
1 review
0 helpful votes
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Very responsive and accommodating seller
September 8, 2024
Updated review

Very responsive and accommodating seller.
A pleasure to do business with.

Date of experience: August 29, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Theresa!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,


Smooth transaction.
August 14, 2024
Previous review

A seamless purchase all around. Awaiting shipment with anticipation!

Date of experience: August 4, 2024
Maine
2 reviews
0 helpful votes
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I tried buying this item last week and got a notice that my order was cancelled. There was no easy way for me to communicate with 1st Dibs

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 29, 2024
France
1 review
0 helpful votes
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Tout se déroule parfaitement, je suis ravie.
Merci 1STDIBS

Date of experience: August 29, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Anne!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Nevada
1 review
0 helpful votes
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This is my first offer ever made through 1st Dibs, very simple and very impressed with the quickness of your sellers response.

Thank you,
Susan Byerley

Date of experience: August 29, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Susan!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

New Jersey
1 review
0 helpful votes
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Seller has been very responsive and submitting order was easy.

Date of experience: August 28, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Jean!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

GB
1 review
0 helpful votes
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Good and reassuring except for this rating experience. I am unable to close the window and I cant see my receipt.

Date of experience: August 28, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Caroline!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Mississippi
1 review
0 helpful votes
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I am an avid fan of 1stDibs
September 3, 2024

I am an avid fan of 1stDibs. I've been looking for a brown bag with character. I imagine if the bag could talk there would be fabulous stories told.

Date of experience: August 24, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Juan!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Delaware
2 reviews
0 helpful votes
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Alberto at 1stDibs has been wonderful in communicating to me a special order.

Date of experience: August 24, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review, Donna!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,