1outlets.comReviews 588

Just to let you know I got a message from American Express the amount has been credited. Thank you for your attention. Best regards.

I would like to say I have found you extremely helpful and very prompt at answering my messages. Excellent customer service so thank you very much. I will definitely use your site again. Thank you so much for your help. All your staff have been excellent I would definitely score you a 10.

I have checked my account and yes the refund has been made. Thank you so much for the prompt reply. I really do appreciate it. I really want to purchase the item again in 1Outlets.com.

I had like to notify you that my parcel came today thank you. Well wrapped and really appreciated. Regards.

I got the refund already. Thanks for everything and expect next time will be successful with the order.

Hello, I received the refund. Thank you very much for your cooperation. I am sorry how things went with your merchant but definitely I will make another purchase through your site.

Every time you order something there are long delays and eventually the order is cancelled due to various issues, suppliers, product, etc. You are given a store credit but every time you try to order something else the same thing happens. Ultimately you cannot order anything and your money is locked on their website. Customer service always say that they are looking into it and they will 'process' your request but you stop hearing from them after a while.

I found the communication I received throughout my purchase to very good and helpful in making use I was up to date with what was happening. Thanks for everything.

The Operators have fast response and helpful in supporting for any trouble arise during The Online Shopping. Thanks

I ordered and paid for a black Tromba plastic flugelhorn and inputted my mailing address. The company site accepted the order. Later, the company said they only have the gold colour version, and I am ok with it. Then, by the time of the delivery, they said the company computer could not generate a mail note to deliver the item, and they initially would want to order the credit refund (money sits in the company). However, I request a refund back to my bank account. They said it would take 30 working days. I waited for it and still got nothing back. I emailed them several times requesting my refund. They just said they would check it but did nothing after 45 working days. The service is not professional at all. The customer service is inferior. If you can, avoid this company completely. If I have another chance, I would rather order this on the Amazon USA website and arrange additional shipping.

Thank you for your email, my bank has confirmed that the refund is in the system and will shortly appear on my statement.

Hope you are well. I am glad to say that I finally received my order today half an hour ago. I thank you very much for your patience. Wish you good luck. Kind Regards.

Hi just letting you know that I received my Varnish today. Thank you so much for your support. Hope you have a very Merry Christmas and wishing you all the best for the new year.

Had to get a refund but was happy with the process. Someone followed up with a phone call as well which was appreciated. Thanks.

Good prompt reply and services. Anyway, the delivery is too slow after the first delivery parcel missing. Overall still very satisfied with the service and product.

Even though there were problems with a tiers logistic company, the customer support was always there to help. REALLY APPRECIATE IT!.

This is a responsible shop, send an e-mail, and then call the customer to confirm. Very friendly and clear, thank you.

The service is awesome, customer representative is friendly and have helped me all throughout the process. Cheers.

Thank you for the help. Being responsive to my reply and good at recovering situation of lost parcel. I have received the parcel on time. Once again. Thank you.

I am very happy to receive an additional phone call as a confirmation. That's very nice indeed. I am more than happy to purchase more things from your company.