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I've made three different orders. In two of them I received all my stuff. In the third one there was a product out of stock and they refunded me without a problem.
The only issue is the long delivery process. But given the fact that it's free, I have to be patient. Overall, good experience.
I am happy with the service although I didn't get the product I'd like to buy. It would be nice to let customer know if the product that the customer placed an order could not be delivered to the country of residence of the customer so that he/she would not proceed to make an order only to know such limitation later and had to request for the refund like in my case. However, I am happy with your prompt action to refund to my credit card.
I experienced very good follow-up action by the 1outlets sales team after receiving a leaked-oil package.
Excellent after sales support and most importantly free shipping worldwide. Advantages for buyer for small and low value items.
Didn't got order for 2 months and it took lots for email phone calls to get my money back. It took 4-5 weeks to get money back in account once they confirm which is totally cheating no bank in day would take that time
Very care about the customer satisfaction after receiving the parcel, very satisfied. My father was happy with this
Received my goods in a perfect condition, just took a bit longer then expected and i needed to pick my parcel up from the post office, it wasn't delivered to my house.
I ordered 2 items. 1 item arrived and the other item's amount refunded to me after a month. It has not good reviews on net and i was confused to shop but i had a good experience with 1outlets.
A great customer service team that is always responsive to customer concerns. In addition, quick to reply to customer queries.
My order was out of stock. They provided very good communication in helping to resolve the matter. I got my refund at last.
Prompt reply to my enquiries about my refund. Satisfied with the servive rendered. Keep up the good job team.
Very please with my purchase which was a bargain, compared to other companies. Customer Service communication was second to none. Would definitely recommend
Thank you ladies. I appreciate that the product I ordered was not available, but you refunded my money and were excellent at communicating.
Regards,
Linda Lang
This is my first time to purchase from this website... and they did great! I was not expecting much but the product came on time.
This organization is really quite conscientious and customer focused. The lengths they go to so as to serve their customers and keep them updated.
Order *******You are sending reply same message evertime for order it.
1 years still not refunded...
I have been rejected for products that cannot be delivered two times in a row. And is a very important and necessary product for me The products you post on the web site should really be shipped worldwide. And I still hope that one day You will be able to send Purina NF - advanced care - kidney function for me to thailand. But now I'm so serious and disappointed. Please tell me if you can delivery this item to me.
My email: *******@gmail.com
Thank you
Would really love it if you lower the price. I might buy a lot next time. And I tried to find yes to eye roller. Hope to have it soon
I PLACED AN ORDER BEGINNING OF OCTOBER, DID NOT HEAR FROM THEM TO CONFIRM ORDER HAD BEEN POSTED, CONTACTED THEM VIA EMAIL, THEY RESPONDED MERCHANT NOT GOING TO FULFILL ORDER, THEY THEN ORDERED FROM ANOTHER MERCHANT, SAME THING HAPPENED AGAIN NO CONFIRMATION THAT ORDER HAD BEEN POSTED, HAVE SENT ABOUT 15 EMAILS TO THEM THE ONLY RESPONSE I GET IS THE COMPUTERIZED EMAIL SAYING MY ORDER HAS BEEN PROCESSED AND WHEN THEY HAVE ANY FURTHER INFO ON MY ORDER THEY WILL LET ME KNOW, ALSO SAY IF I HAVE ANY QUERIES DO NOT HESITATE TO CONTACT THEM. THEY DO NOT READ ANY EMAILS, THEY ARE NOT IN THE U. K, I HAVE ASKED FOR A REFUND AS I DONT HAVE THE EXTRA MONEY TO BUY ELSEWHERE WITHOUT THE REFUND. THEY BASICALLY HAVE TAKEN MY MONEY £50+ AND HAVE LEFT ME WITH NO WAY OF GETTING THEM TO RESPOND TO MY EMAILS WITH ANSWERS TO MY QUERIES, OR ABOUT GIVING ME A REFUND. DISGUSTING OPERATION, I AM AT MY WITS END. MY ORDER WAS FOR MEDICATION FOR MY DOG THAT CAN ONLY BE GOT FROM AMERICA, THEY SHOULD NOT ADVERTISE ITEMS, TAKE PAYMENT WITHOUT KNOWING THEY CAN GET THE GOODS, TOTAL SCAM OF A COMPANY, IF ANYONE KNOWS HOW I CAN CONTACT THEM OTHER THAN THE WEBSITE PLEASE COULD YOU LET ME KNOW
Goods delivery was made on time and when I had problems with local customs they did what they could do. Of course, the company has to check again with transportation company how they could reduce custom's expences.
