1-800-GET-LENS
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1-800-GET-LENS

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1-800-GET-LENS Reviews Summary

Positive Highlights

  • The website is easy to navigate and ordering is straightforward.
  • Prices are often lower than competitors and eye doctors.
  • Customer service is responsive and helpful in resolving issues.

Negative Highlights

  • Hidden fees at checkout can significantly increase the final price.
  • Shipping delays are common, even with expedited shipping.
  • Prescription verification can cause delays and miscommunication.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Mar 18, 2026

Wonderful experience would recommend to anyone! Shipping is fast and cost for contacts is cheaper than buying from the actual eye doctor in my opinion!

Oct 26, 2025

I ordered my contacts & within 5-7 days everything arrived perfectly. I was actually shocked at how fast they got here. They also have a rebate which is really nice. Thank you so much!

Oct 12, 2025

I was getting ready to run out before my annual exam. A friend recommended 1-800- contacts. The website was super easy to use, great updates on arrival and prices were better than ordering in store. Thank you for this wonderful experience.

Aug 29, 2025

The arrival got a little pushed back because they had to special order my contacts, but they kept me informed about everything. Would purchase from here again.

May 16, 2026

I had an easy time navigating your website. Found quickly what I wanted. I think it only two weeks to arrive. Off topic, but I didn't know that the green eye color from Air Optics is only a tint barely noticeable on my dark eyes. If I knew it would not show up, I'll just get the bright green. Anyway, I'll be buying more when I run out of these.

Apr 16, 2026

They made the whole experience so easy. My optometrist would only allow me to buy a 1 year supply but here I was able to get just one month. I will definitely be ordering from here going forward

Apr 11, 2026

Decent overall, easy to navigate. Pricing is not accurate up front and that should be fixed. Before rebates my price was about $455 and shown price before checkout was after rebate price around $285. Even worse than that, I ended up actually paying $655 because of "fees" without any description. Overall, still cheaper than last purchase amount through another online company by a little so I still ordered. Mainly didn't want to spend more time shopping around and got baited into the initial pricing. That is very frustrating as a consumer.

Apr 27, 2026

Easy form to fill out, they checked my prescription with my doctor, and contacts were shipped and received within a week. The rebate I mailed in saves me almost 50%!

Apr 30, 2026

I had to place a last minute order, before my prescription expired, and 1-800-Contacts came through. The contacts I needed were in stock, and ordering them was an easy process. Would order from site again!

Apr 13, 2026

I have ordered contacts in the past from other vendors and they take way too long to ship to me, but these shipped within a week. I didn't have any trouble uploading my prescription either.

Sep 17, 2025

Very easy to order, just make sure you have a copy of your script for your contacts. Plus it actually saved me 60.00 from ordering from my eye doctor. Definitely be coming back to reorder

Apr 6, 2026

I got what I ordered, but my prescription was an unusual one, so it took a bit longer then the normal time. They checked in with me after my order was delivered. All good!

Sep 11, 2025

My prescription is pretty bad and unique so they had to get mine specially made before they could ship it out. I was kind of disappointed because they advertise that they get their lens shipped out really quickly but it can't be helped. I do think there are probably cheaper options out there for people like me who have to wait regardless.

Apr 3, 2026

Honestly, my contacts are great only issue I have is my contacts are never in stock when I order and they end up getting here later than expected, which is very frustrating when paying for the shipping. I really don't enjoy leaving bad reviews and wanted to be fair. But it has been way too often an issue.

Sep 5, 2025

I sometimes forget that I have this order and then when it comes in I am truly happy because I almost run out of my contacts. Whoever thought of 1-800 contact was a genius at least to me.

Oct 12, 2025

I've paid for expedited shipping with both international shipping and otherwise, and it's definitely NOT actually expedited. Don't waste your money on it. That said I finally received my contacts while traveling across the pond and I'm very relieved about it. Thanks!

Oct 23, 2025

Order placed 10/5/2025/2 days later notified the supplier would send but assured they would be here by 10/9/2025. Chatted through my account on 10/14/25 and assured follow up by representative. They were miraculously shipped on 10/14/25. Received them on the 10/21/25. It took way too long. I could have bought them at Costco for $10 more a box, had them in 2 days and, and avoided the $120.00 processing fee.

Oct 25, 2025

Purchased contacts. Took quite a long time to get them. They did not follow through with the doctor for the Rx and didn't let me know that they were waiting for it.

Sep 27, 2025

Ordered and confirmed my prescription, then was delivered to me and they stay on top with communication if they need something further for processing. Thank you!

Sep 12, 2025

Got my lenses they are perfect but placed my order on 8/29 did not receive my lenses until 9/11.2 weeks is a bit extreme you should offer to pay extra for faster delivery. Even if you can't pay extra at least stick to the 5 to 7 days delivery mark. Besides that everything was good.

Aug 22, 2025

Ordering was easy. Prices can't be beat. I just like knowing when to expect packages to my address so I can be sure that it is delivered on time and to me with all of the problems with the postal system in recent months.

May 8, 2026

Like all on line contact vendors the final price of the contacts was considerably more than advertised per box but still less than competitors (assuming I receive the promised rebate).

Mar 6, 2026

I received my contact lenses quickly and in good condition, and overall, I'm very satisfied with my purchase. The only downside was that the standard shipping didn't include a tracking number, so I had to email customer service to get it. Other than that, everything was smooth and easy!

Sep 11, 2025

The experience was fine. In my contacts. I guess are more rare so they were not in stock and I had to wait longer than I really wanted but, everything arrived and now I have contacts! My only complaint would be how very many 1-800 contacts ads I get on every single platform! I really need them to stop.

May 21, 2026

My eye doctor notified your company to inform you all that my prescription was entered incorrectly. However, no one from the company notified me and didn't make appropriate corrections. After speaking with customer service, we resolved my issues and concerns. Candy was very helpful and eager to rectify the situation and make appropriate adjustments. I appreciate her quick response and customer care. I will continue using this company due to their customer care team. Thank you

Apr 25, 2026

It was my first time ordering from the website. I got a few emails for confirmation, shipped and delivery, which I appreciated. They arrived well packaged and my prescription was correct. Solid 10/10 experience.

Mar 31, 2026

My lenses got delivered way quicker than I expected. I'm going to be out of town and was worried they wouldn't arrive in time. The reorder process was smooth and efficient.

Oct 14, 2025

Very easy to input prescription. Getting the rebate was a bit challenging as i had to cut out information from each contact lense box. Other than that it was great!

Oct 17, 2025

I had to contact customer service first to help with cancelation. They placed new order. I think the shipping takes too long. Price of lenses seem higher but I haven't purchased them since 2008.

Apr 2, 2026

1-800 get lenses false advertised $11.99 boxes of contact lenses including Acuvue Oasis lenses and specific they falsely advertise them to be $11.99 plus tax but instead they charged me 270 something dollars for four boxes now at 1199 with shipping being only $9.99 per box I don't know where the rest of the money went and if I can I would like to dispute the transaction as a whole and get my money back that is owed back to me because it was falsely advertised

Apr 11, 2026

Arrived in a decent amount of time. Notified each step of the process with my order. Plus, I didn't have my lens prescription. They were able to reach out to my Dr and get it quickly. The price was much less expensive than what I would have had to pay from my Dr. That is even without the rebate that you get from here. It seems it will take a good amount of time before you receive your rebate, a few months from what I can tell when I applied for it. Overall, I am very pleased with the service and the cost. Will be purchasing my next prescription from here

Oct 20, 2025

I originally ordered the incorrect contacts. Customer service responded immediately letting me know that my order may be wrong because my Rx includes an astigmatism and that the lenses I ordered didn't reflect that. I never would have noticed that if they hadn't called me. I spoke to two different reps and they were both friendly and helpful in getting my order correct. It was a great transaction and I'll definitely order from 1-800 Get Lens again.

Mar 26, 2026

Just had my prescription renewed and it was super simple to update on the website and order new contacts. Can't beat the speed and convenience anywhere else. 👍

Apr 28, 2026

Great customer service! I tried twice to get the exact prescription. I called and received assistance in ordering the contact lenses. Once ordered, I received my contacts within 3 weeks. Highly recommend

Mar 10, 2026

Shopping experience was satisfactory. However, deliver was not great. It took three weeks to receive my order. During that time, I ran out of contacts. I did not expect that extended delay.

Sep 27, 2025

Customer experience on the website was clear and easy to follow - you all were great! It's the rebate that usually causes the most angst. Extremely pleased with the purchase, communication and delivery.

Oct 11, 2025

The first time I placed my order back in April my prescription was incorrect and it made for a small amount of confusion initially but your staff was able to help me quickly rectify the situation. This time when re-ordering more lenses the process was seamless and quick. Will definitely continue to use this site for ordereng my contacts.

Oct 30, 2025

These contacts are fantastic! My eyes adjusted much faster to these than another brand I was using, which is saying a lot due to my astigmatism. They are soft, easy to put in, and comfortable(you don't feel them when they're in, and they're easy to take out. I also have sensitive and dry eyes, and they haven't given me a problem). Great Experience!

Mar 16, 2026

My order was easy to place, easy to upload a prescription, and arrived correctly. My only complaint is that it took way too long to come in. I ended up running out of lenses. I ordered on 2/20/26, received on 3/10/26 (18 days).

Sep 17, 2025

I am on a very tight budget so the price was perfect! Cheapest for 1 box I've come across on the internet. It took over 2 weeks to receive after I ordered but for the price I cannot- I do not have any complaints!

Feb 22, 2026

I have issues that make it necessary for me to reorder more than most. 1800-Get-Lens makes this a fairly seemless process and I'll probably order again very soon to make sure I have backups available.

Sep 16, 2025

I was frustrated with the delays in receiving my contacts because I am essentially blind without them. Customer service was quick to respond to my questions (and rants). It didn't help my frustration about the delay, but I knew what was happening. I have my contacts now so it's all ok.

Nov 23, 2025

The source of lenses seems to be a quality provider. The advertised price does not reflect the actual price. At checkout you get hit with a large fee that would be better reflected in the advertised price. Get lens was still the cheapest but the hidden fees added at checkout smells like bait and switch.

Apr 18, 2026

It was easy to upload my prescription. I ordered the wrong type for one eye and customer service corrected it per my prescription. Then prior to the expiration of my prescription, they notified me so I could order without having to get a new one for another 6 months. This is my second time using them and I have been satisfied both times.

Apr 9, 2026

Easy access, put in my prescription, all my information paid and they arrived on time. Bouns they gave me travel updates so I always knew what was going on.

Feb 23, 2026

1800getlenses has been the fastest, easiest emergency way to get my contacts in my mailbox compared to all of the other websites with online eye exams i have found.

Jan 6, 2026

I was very disappointed with my experience ordering from 1-800-GET-LENS. I provided them with correct information for my doctor, but they had trouble with faxing other end. This caused them to stop processing my order but they never sent me a status update. I only found out once I called them to check on the order. But that was a week later, after it should have already been in transit. Only once I called did they call the doctor at the number I provided, so the processing timeline started all over again. I was upset that they never communicated to me about the delay and then refused to expedite shipping to offset the delay that their negligence caused. They apologized profusely and stated I should I have been notified, but took no responsibility to correct their oversight. I don't like giving business to companies that don't value customer satisfaction, so never again will I order from them.

Mar 12, 2026

It was very easy to use this website to order some new contacts. The price was much less than what I paid at Visionworks for the exact pair of contacts. I received my contacts in a timely manner. I highly recommend using this website.

Oct 14, 2025

Get Lens needs to partner with the rebate people to determine a better way to submit a proof of purchase. Currently you have to cut up the contact lens box to submit a proof of purchase. Now, because I do want the $75 rebate, I have a years supply on contact lenses with no container to store and keep up with them nor do I have a way to determine which lens belong to which eye. May I suggest Get Lens supplying a packing slip or order confirmation to the rebate people instead so people don't have to destroy a perfectly good box they would mostly likely keep their contacts in.

Oct 13, 2025

A bit stressing but everything went well as delivery. However I just tried my lenses, My right lenses came with some defect as I have already used 2 of them in 2 hours, I am experiment some kind of discomfort. My contact lens broke in two

Reviews

Write a review
4.0
Reviews 3,482
5 Stars
60%
4 Stars
18%
3 Stars
11%
2 Stars
5%
1 Star
6%

Texas
1 review
0 helpful votes
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They got here on time.
May 24, 2024

They were delivered the day they said they were going to and it was in a fast and timely manner.

Date of experience: May 24, 2024
Georgia
1 review
0 helpful votes
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Excellent Price and Experience
May 23, 2024

Great experience. Was cheaper than any other contacts online. I like that, 'cause times is hard, boss.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Re-shipment of Order
May 23, 2024

The process for requesting the re-shipment of my lost order during shipment could have been easier if online forms had been available. However, the staff's expediency in processing my claim was more than acceptable.

Date of experience: May 23, 2024
Maryland
1 review
0 helpful votes
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Ridiculously confusing
May 23, 2024

Apparently I ordered from Get Lens but received product from Lens.Com? When I called to check on the order it wasn't in Get Lens system. It was in Lens.Com but apparently under a different name? I asked what name and was told for security reasons he couldn't tell me. My reply was "for security reasons I won't order from you again". What kind of foolishness is this? You send a product and then can't find my information in your system?

Date of experience: May 23, 2024
California
2 reviews
0 helpful votes
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Lost but was reimbursed
May 23, 2024

Somewhere my first order got lost. And they sent me a new order. Thank you so much. Also they were cheaper.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Easy
May 23, 2024

It was so easy to place my order, shipped on time.

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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Hidden charges they don't disclose
May 23, 2024

I ordered from this site, because the prices were better than other sites(so I thought). When I got the order confirmation it said the subtotal was $117. When I got the shipping confirmation it said $117 plus $9.95 shipping with a total coming to $186. Clearly there was a mistake. When I called the company they said that the extra $60 was "tax and charges". Nowhere did they publish that on my email or receipt. Tax, ok fine, but what were the charges that basically added up to half of my order? I asked if I could have a breakdown of the charge and it itemized on my bill. I was told no. Flat out NO, we don't do that. So needless to say, when I got my order I requested a return label and sent it back. I am still awaiting my refund. I ordered from 1800contacts. While the same exact product is a Little more expensive, in the end the total transaction was $20 less and no fees. Do your research!

Date of experience: May 23, 2024
Connecticut
1 review
0 helpful votes
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Little bump in road but smoothed out
May 22, 2024

For some reason it was hard to verify my prescription but it eventually got taken care of. Only an extra day waiting.

Date of experience: May 22, 2024
Texas
1 review
0 helpful votes
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Easy to order
May 22, 2024

Easy peasy… They contacted my doctor and took care of everything. They also had a great price! Win win!

Date of experience: May 22, 2024
Georgia
1 review
0 helpful votes
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Love
May 22, 2024

Everything was smooth and I was kept informed about my product

Date of experience: May 22, 2024
Missouri
1 review
0 helpful votes
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Fast delivery and great price.
May 22, 2024

Great experience fast delivery and good price. A lot cheaper than other places.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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I've never found contacts at such a great price!
May 17, 2024

I was skeptical because I almost couldn't believe I'd found my contacts for so inexpensive! But they're the real deal, they feel great, they shipped fast, I'll never order from anywhere else

Date of experience: May 17, 2024
Alaska
1 review
0 helpful votes
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F
May 17, 2024

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Date of experience: May 17, 2024
Missouri
1 review
0 helpful votes
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Good.
May 17, 2024

Delivery on time. Price was good.
Responsiveness was good.

Date of experience: May 17, 2024
Florida
1 review
0 helpful votes
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Easy
May 14, 2024

So far the ordering was easy however I need to return for another product hopefully it will be as easy as it was to order!

Date of experience: May 14, 2024
Oregon
1 review
0 helpful votes
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Contact Lens Order
May 14, 2024

The man who helped me with my order was efficient and helpful. Good job.

Date of experience: May 14, 2024
New York
2 reviews
0 helpful votes
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Quick delivery
May 14, 2024

I've ordered before & always receive prompt delivery

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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I hate the idea of rebates
May 14, 2024

The shopping experience itself was great, but the rebate situation is very annoying.

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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Easy, fast, and dependable
May 8, 2024

Website was user friendly, customer service spot on. Pricing phenomenal, I will continue to use them, and recommend them to others.

Date of experience: May 8, 2024
New York
1 review
0 helpful votes
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First time ordering
May 8, 2024

This was my first time ordering. It's Fast and easy! Wish I did this years ago!

Date of experience: May 8, 2024