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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy to upload my prescription. I ordered the wrong type for one eye and customer service corrected it per my prescription. Then prior to the expiration of my prescription, they notified me so I could order without having to get a new one for another 6 months. This is my second time using them and I have been satisfied both times.
Script confirmation and ordering were both smooth processes. The rebate pricing is misleading, and the redemption is tedious. I'm sure this is well-trod ground, but still...
Easy to place order and they arrived earlier than anticipated.
They made the whole experience so easy. My optometrist would only allow me to buy a 1 year supply but here I was able to get just one month. I will definitely be ordering from here going forward
Well, I meant to buy through another site. Google search brought up this business and since the names are very similar I went to the wrong site. Order took very long to receive the contacts.
Experience was good and I'm so glad that this is available. It definitely saves time and money when I'm busy working my business. I don't have to leave my house to order my contacts.
Ordering was expensive for the shipping and handling i hadnt ordered from you for years but i dont remember it being as expensive last i ordered from.you was 2019
Very good. I'm pleased with how timely the order came.
My experience with ordering glasses for the first time was very disappointing. The process lasted over a month and I had to deal with the same excuse(we are working on your order). My issue had to be escalated several times. I finally received my glasses, however I do not like the fit. I do not want to go through the hassle of trying to work with them for an exchange. This is the first and last time I will order from this company.
Unsatisfied Customer
I have ordered contacts in the past from other vendors and they take way too long to ship to me, but these shipped within a week. I didn't have any trouble uploading my prescription either.
This is my second year buying contacts and it is a very easy process.
I did my online contact eye exam, and my prescription was approved the same day. I was able to order my contracts and receive them in a week. It was a straightforward process.
Mixed up my scripts and had to call CS to help me get the right order... they were amazing. She understood what happened and sent me the links I needed to resend my RX so I got what I needed. Was able to cancel the wrong order and get the right one set up in one call less than 10 minutes. It was amazing getting to talk to a real person who was understanding and helpful is rare these days. Keep up the great work 👍.
I had ordered my lenses right after my eye doctor appointment as usual, and as always, I received a confirmation for the estimated delivery date. When that delivery date came and went, I reached out to customer service via online chat, and they told me that they couldn't fulfill the order because the brand name I ordered was not listed on the script from my doctor. I asked why I was not notified sooner about this, but I guess I was chatting with an AI bot, because I did not get an answer to my question. Still, once it was all cleared up, they expedited the delivery, and I received my lenses the following week.
Decent overall, easy to navigate. Pricing is not accurate up front and that should be fixed. Before rebates my price was about $455 and shown price before checkout was after rebate price around $285.
Even worse than that, I ended up actually paying $655 because of "fees" without any description.
Overall, still cheaper than last purchase amount through another online company by a little so I still ordered. Mainly didn't want to spend more time shopping around and got baited into the initial pricing. That is very frustrating as a consumer.
Arrived in a decent amount of time. Notified each step of the process with my order. Plus, I didn't have my lens prescription. They were able to reach out to my Dr and get it quickly. The price was much less expensive than what I would have had to pay from my Dr. That is even without the rebate that you get from here. It seems it will take a good amount of time before you receive your rebate, a few months from what I can tell when I applied for it. Overall, I am very pleased with the service and the cost. Will be purchasing my next prescription from here
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members